Milliechaz
Well-Known Member
Some advice would be greatly appreciated please. Bit of background for context. Got a new horse in July last year. He was being ridden in an Albion 17 inch saddle but it clearly didn't fit very well at all and he had no top line and a lot of muscle atrophy. I asked our local saddle company to come out and look at him for a new saddle - i have used this saddle company for around 20 years and never had a concern with any of their fitters. Their fitter the person i usually use was off work following an accident and they recommended one of their independent fitters who they had worked with for 20 years was qualified, insured and vetted by them and she had access to all of their stock so could bring saddles out to our visit. I had really wanted anything adjustable as he had growing to do but preferred an Arena GP as i have had one before. She asked his size and i send photos and said i would say 17 or 16.5 to which she said 16.5 would narrow down options. She turned up, done her checks and ended up fitting a 17 inch K&M GP (there were no Arenas in stock at the time) He has gained a lot more top line following the change of saddle and has always been very happy being ridden in it. Roll on to 4 weeks ago. I was on a clinic where some videos were taken and it was clear that the back of the saddle was slapping the back of his back when jumping, not that it bothered him in any way. As i had a camp coming up i arranged a saddle check. The person i have always used at the saddle company was back at work so i booked her rather than the independent, just because i have always used her and she was back at work, not due to any issues. She came out, i showed her the video and she started checking the fit of the saddle. First thing she said was that it was too long. He needed a 16.5 Arena in her opinion. For the record she didn't have any saddles in her van that she could have been wanting to sell to me. Anyway as it happened i had my sisters 16.5 Arena in my tack room following her losing her horse so we tried that on and it was perfect. So i am now using that for the time being until she buys another horse and needs it back. I got in touch with the saddle company and explained that i was really unhappy with the fact that the independent fitter recommended by them had sole me a saddle that was too long and asked if i had any recourse. They said i would need to speak to her direct as she doesn't work for them. Having spoken to the independent fitter she is really taken back, she knows the 2nd fitter well as they cross paths via the saddle company and was adamant that she would never ever sell a saddle that was too long/didn't fit and that she wanted to come out and have a look. In the meantime i have been to camp and my horse had a massage while there and there was no soreness at all in his back and the therapist commented that he had the best thoroughbred back she had ever treated. I am now in a conundrum. I have been told the saddle is too long and i cant get this out of my head despite him now showing any signs of discomfort at all. I have a saddle that is 11 months old that if it is too long is not fit for purpose. Now i understand and accept that a horse changes shape and may need a change of saddle to accommodate that but they don't change back length. I am down £50 for the saddle check a few weeks ago, have a saddle i cant use and am using a temporary saddle that needs to go back to the owner at some point. The independent fitter is coming out of Friday. I know she is going to say the saddle is fine because she is adamant she wouldn't have fitted a saddle that is too long and feels with a few fitting tweaks the slapping of the back would have been remedied. How do i know who to trust? I am no expert which is why i pay to have an expert out every time i need a saddle checking or changing. The saddle company have said they will sell the saddle for me for commission as a gesture of goodwill and i will come out with £628. That is all very well and good but i bought that saddle 11 months ago for £799 and it is still in the same condition. I cant afford to but a new arena at £999 but i have said if they will honour the £799 i will put £200 towards the purchase of a new Arena from them which i feel is more than reasonable. They wont accept. So how do i go forward. I cant stay on the borrowed saddle for ever, i have a saddle that has never presented any problems other than starting to move which is probably down to him changing shape a bit and i cant afford to buy a new Arena. To top it off i paid £50 for a saddle check 4 weeks ago and if the independent fitter comes out on Friday and says the saddle is fine and just needs tweaking that will no doubt cost me another £50 too and how do i get it out of my head that i have been told it is too long. Advice would be greatly appreciated and i am very sorry for the long read. To put a top hat on it i have ridden in the Arena all weekend at camp and it has been the most uncomfortable saddle after riding in the K & M for a year which is like a comfy arm chair.