Saddle seller had my negative feedback removed!

[Archangel]

You could do a google review https://plus.google.com/110897908874362013428/about?hl=en&review=1 - don't think they can remove that.

Look how many saddles they have sold That flocking is diabolical. Trading Standards are not to be trifled with as they have teeth.

Have to say, when I was teaching the first thing I did was check the tack and well over half the people originally rode with the stirrup bars up They never did it again after my lecture

 

[Wagtail]

I'm a business seller on eBay and someone negged me saying the item they bought off me was a 'fake' although I had proof of purchase that it wasn't! Funnily enough they refused to send back for a full refund even though I said I'd arrange and pay for a courier! Now, eBay refused to look into and remove this feedback! So I had to put up with this unfair feedback on my profile for a year or whatever it is until it times out and is removed.

Don't even get me started on the shambles of their feedback system!

The 'system' definitely needs a shake up. Quite a few times I've had neg feedback with the feedback 'never received item' arghhhhhh well contact me and tell me and I'll resolve it! So what happens, I refund or replace, buyer changes the feedback to positive. One cheeky so and so after that scenario buys from me months later and claims again they hadnt received item (message received was 'wheres my item!!!!!' I noticed this happened last time and said that it was highly unlikely it would have gotten lost in the post again and if they wouldn't mind waiting a day or 2 to see if it turned up, well never heard from them again! I'm afraid some people play the system quite shamelessly as its so easy!

It is awful, isn't it? I mean now when I see 100% positive feedback, I know that it means nothing. Such a shame for all the GOOD sellers out there.

You could do a google review https://plus.google.com/110897908874362013428/about?hl=en&review=1 - don't think they can remove that.

Look how many saddles they have sold That flocking is diabolical. Trading Standards are not to be trifled with as they have teeth.

Have to say, when I was teaching the first thing I did was check the tack and well over half the people originally rode with the stirrup bars up They never did it again after my lecture

That is what they don't seem to understand. Hard enough explaining to horse people, try explaining it to ebay customer services when you are speaking to someone who you can barely understand.

Thank you for that link. I may give it a go.

 

[Wagtail]

Bump

 

[Wagtail]

Received a message back from Vice President of Ebay's office to say they are investigating and will get back to me. I doubt anything will end up being done though.

 

[ebonyallen]

How can that be !! The trouble is Ebay are a law unto themselves. I wish you luck they should not be allowed to get away with it.

 

[Wagtail]

How can that be !! The trouble is Ebay are a law unto themselves. I wish you luck they should not be allowed to get away with it.

Thank you. Having done a fair amount of googling about this, it seems this is becoming a more and more common occurance. We have one extreme where good sellers are left unfair feedback and ebay won't do anything,and then there is this. Top rated sellers have their own account manager who can just take off feedback for them with no explanation.

 

[crabbymare]

There was something on the one show last night about feedback sites not being genuine and goods or accounts being fake or scams so it may be worth you contacting them and letting them know that ebay which next to amazon is probably the biggest online marketplace removes bad feedback from powersellers. may make them think if they expected something like the one show to investigate them and broadcast it

 

[Beausmate]

Are they top rated because of positive feedback? Or do they pay for the privilege? If the former, then they must have been doing something right at some point, so does the 'top rated' thing make them too lazy to bother with offering a decent service. When I bought something from H-Y-H on ebay, I had no complaints whatsoever, but they weren't selling a whole bunch of cheap rubbish back them. Quantity over quality-more money for ebay, more perks for the seller perhaps?

 

[Wagtail]

Are they top rated because of positive feedback? Or do they pay for the privilege? If the former, then they must have been doing something right at some point, so does the 'top rated' thing make them too lazy to bother with offering a decent service. When I bought something from H-Y-H on ebay, I had no complaints whatsoever, but they weren't selling a whole bunch of cheap rubbish back them. Quantity over quality-more money for ebay, more perks for the seller perhaps?

They were actually great at first. Communication was always good and prompt. They sent the saddle well packaged and quite quickly. If I had been pleased with the saddle then I would have given positive feedback.

However, as soon as I wanted to return it, and did not take up the suggestion of an alternative, their tone changed. She was actually quite curt and almost sarcastic. The tone was of annoyance. I returned the saddle and received confirmation of the receipt. She informed me I would receive a refund 'in due course'.

When I did not receive the refund after a week, I chased it up. She said I would receive it 'by the end of the week'.

The following week I chased it up again as it had still not been refunded. She said 'I have been informed it will be in your paypal account at 1300 on Friday 22nd'. Bear in mind she had now had my saddle back for three weeks. So I was running out of patience. Before this I would have given neutral feedback and said 'excellent communication and service' but not now.

It did not get refunded on the 22nd so I chased her up again. She emailed me late that evening saying that she could not refund me because I had already reversed the payment! So despite all her promises, she had not even TRIED to refund me until then. I told her that was nonsense and that buyers could not do that! I finally got notification of a refund, but when I checked it had been put on hold for a further week! On contacting her again she said ebay had been trying to contact me. Another lie as they do not have moy phone number and I had received no emails from them. When I rang them, they had no idea what I was talking about. Her last email to me was a sarcastic 'Please try to answer your phone!' I had been in all day and no one had tried to call.

So that is why I ended up leaving negative feedback, as the service was terrible. I had been told lie after lie, and the product was dangerous.

 

[Beausmate]

I wonder if the business is in trouble (not surprised with that attitude!) and that's why the cheap crap and somewhat bizarre attitude towards the refund and feedback? I've seen it happen before, people get desperate and sense and reason go out of the window.

I used to work in mail order, did everything from picking orders to customer service and the one thing that is guaranteed to lose custom is poor customer service. People can deal with mistakes if they're promptly sorted and a genuine apology offered. As this seller seems incapable of either, I wonder if ebay were to stop covering for them, they'd go under. With the attitude you've been shown and almost certainly others too, they'd deserve it.

 

[Wagtail]

I think you are right. If they had refunded me immediately, and I hadn't had to chase it, and if they had addressed my questions about the safety of the saddle, they would have got positive feedback from me. I always give positive. This was my first negative that I have ever given and I have over 1000 feedback. I have also only ever given two neutrals before. I also really agonised about leaving it because I knew it would impact on their business, but the final set of lies were the final straw. I felt I had a right and a duty to warn others. It really does make a mockery of the feedback system that I leave one carefully considered and justified negative in ten years, and it gets removed!