rocketdog69
Well-Known Member
Opinions please peeps!
I recently purchased a brand new sweet itch rug to the cost of £200. I rang the company concerned to order it and was asked what size of rug did my horse normally wear. I gave them the size and described the horse in detail ie Andalusian that was gelded late so has big chunky neck, broad chested, cob size head, bit wider between the eyes than normal cob sized horse, chunky in build and 15.2hh.
My new rug arrived and I put it on my horse. It was a snug fit which I expected but after having worn it for a week, I noticed it was rubbing his shoulders.
I contacted the company and was asked to provide photos of my nag wearing the rug so they could see where the problem was ie, was he wearing it in the correct position etc etc. I was told the pictures would show them where the problem was and if necessary they would then alter the rug at my expense plus postage.
Frankly I was gobsmacked to be asked to pay for any alterations. I mean brand new rug, the best on the market and blinkin expensive, you would expect surely that having paid so much money you would get a product that fitted to perfection and not to have to fork out more money after having already paid £200 quid!
Thanks guys!
I recently purchased a brand new sweet itch rug to the cost of £200. I rang the company concerned to order it and was asked what size of rug did my horse normally wear. I gave them the size and described the horse in detail ie Andalusian that was gelded late so has big chunky neck, broad chested, cob size head, bit wider between the eyes than normal cob sized horse, chunky in build and 15.2hh.
My new rug arrived and I put it on my horse. It was a snug fit which I expected but after having worn it for a week, I noticed it was rubbing his shoulders.
I contacted the company and was asked to provide photos of my nag wearing the rug so they could see where the problem was ie, was he wearing it in the correct position etc etc. I was told the pictures would show them where the problem was and if necessary they would then alter the rug at my expense plus postage.
Frankly I was gobsmacked to be asked to pay for any alterations. I mean brand new rug, the best on the market and blinkin expensive, you would expect surely that having paid so much money you would get a product that fitted to perfection and not to have to fork out more money after having already paid £200 quid!
Thanks guys!