Shwmae Products Ltd

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I hope you recieve your item. I had similar issues with this company - and attempted contact and all sorts for ages after having to exchange an item.
Then i thought great finally got a dispatched email after saying i was taking things further (reporting to paypal as not received goods and would go to citizens advice) ... however didnt last long as never recieved anything! Contacted (well try too again) and nothing. Went through paypal to get money back but conviently i was 2 days over the time they give to dispute and take up an investigation / money back! Seems a little too much like good timing if you get what i mean!!
I really hope you get your item and not left as ANOTHER unhappy person. x
 
I know I use them too I just thought a onesie was an excellent idea for having a grey pony and attending shows! such a good idea but wasted due to customer service. like you say you never have any problems from snuggy hoods or another company I have found Dreamcatcher equestrian - fab products excellent quality and fast delivery at great prices
 
Hi katiey, I cant see me getting it now as its been 3 months and cant get in touch with company and they have not replied to my recorded delivery letter wanting a refund under the distance selling act they have 30 days to reply but doubt they will. I am taking it further though as I am a very patient person normally but this has made me so cross I am going to take it further and by all these posts hopefully it will put people off using them I only wish I had searched the net first instead of going by facebook posts as would never have bought from them. like you when I contacted paypal I was too late to get refund via that was too
 
jenylou said:
Hi katiey, I cant see me getting it now as its been 3 months and cant get in touch with company and they have not replied to my recorded delivery letter wanting a refund under the distance selling act they have 30 days to reply but doubt they will. I am taking it further though as I am a very patient person normally but this has made me so cross I am going to take it further and by all these posts hopefully it will put people off using them I only wish I had searched the net first instead of going by facebook posts as would never have bought from them. like you when I contacted paypal I was too late to get refund via that was too
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Im the same - usually patient and dont like to nag / complain but with them i really did get annoyed!! I used them as a friend did and said they were really good (she must be very lucky to have got her items). I just think it is so wrong how as horse owners we are trying to spoil our horses, keep them warm and clean and snuggled up and people / companies like this take such advantage of us! I remember them closing down their website just after my problems but they created another one (slightly different name and look to it) grr makes me cross!!
 
I do find it interesting that there have been quite a few threads on here (one of mine included) about the company yet it is this one that Shwmae/jessica decides to comment on - there must be some background here!

I had hoped that they had improved since it sounded like a great concept but obviously not - I to had many excuses that parcel was lost in the post but yet was unable to be given a tracking number for the parcel or even a receipt to prove that it had been posted... I cut my losses and demanded a refund which they eventually did.

What is NOT professional is the way that the only way to be able to contact them is via facebook or HHO...
 
only_me said:
I do find it interesting that there have been quite a few threads on here (one of mine included) about the company yet it is this one that Shwmae/jessica decides to comment on - there must be some background here!

I had hoped that they had improved since it sounded like a great concept but obviously not - I to had many excuses that parcel was lost in the post but yet was unable to be given a tracking number for the parcel or even a receipt to prove that it had been posted... I cut my losses and demanded a refund which they eventually did.

What is NOT professional is the way that the only way to be able to contact them is via facebook or HHO...
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It's barely legal with the info they (don't) present, never mind professional.

Quite a few of showjumpingfilly/Jessica's posts suddenly make a lot more sense in light of who she is, too.
 
Surely if their are enough dissatisfied customers something can be done. I am not prepared to just loose over £200, I cant afford to!

This Onsie had better arrive and fit !

One of the 'excuses' Jessica gave me for it not being delivered before was that they were moving premises ... I somehow doubt that story now
 
horserider said:
Wow. Did you study at the Gerald Ratner school of how to market your business ?
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Hear hear ^^^^^

Having not heard of your business until now I can guarantee I won't forget the name ever!! The OP may have lied and been unfair (It's her word against yours and nobody knows the truth except you & OP) but boy have you destroyed your business with your responses.

Will you be signing on the dole now!!!!!!
 
I'd never heard of these and followed the link to the photographs. I actually thought it was a joke. What a ridiculous looking thing. I actually think the horses in these look totally degraded. These are horses - noble, forgiving, and not so far removed from their wild ancestors. What the hell have they come to, to find themselves stuffed into some sort of ludicrous body stocking????

Yeah, yeah, I'm going!
 
Well I will certainly stay clear of this company what a rubbish way to treat your customers, administration is going to be just around the corner if they carry on!
 
Landcruiser said:
I'd never heard of these and followed the link to the photographs. I actually thought it was a joke. What a ridiculous looking thing. I actually think the horses in these look totally degraded. These are horses - noble, forgiving, and not so far removed from their wild ancestors. What the hell have they come to, to find themselves stuffed into some sort of ludicrous body stocking????

Yeah, yeah, I'm going!
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See I liked their socks - they go above the knee and would be perfect for keeping legs clean the night before a show. I would have really liked to have tried them, however they kept getting lost in the post :rolleyes3:
 
jemima*askin said:
I've just noticed this "giveaway" on FB . . . https://www.facebook.com/photo.php?...1615946.100088.100001390588120&type=1&theater

I wondered if some of those who haven't yet received their onesies might want to try for a chance to win one :devilish:
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This made me laugh!!

I was going to order one but after seeing all the negative threads about Shwmae I definitely won't bother!

I'm dumbfounded at the arrogance and general ignorance of Jessica. You've run what could've been a great business into the ground.
 
I too have had problems with this company ordered goods 12 days ago shocking customer service no replies when you put comment on facebook its deleted then they block you from commenting then send you a rude email blaming everyone else but themselves. i only want the product i ordered but looks like something strange going on i contacted trading standards in carmarthen this morning as i want my money back now i am not the only person to have this problem as several people sent me messages from facebook and now i find this forum better going to trading standards paypal and facebook as maybe if we interupt their xmas sales they will take notice and deal with these issues
 
I also considered purchasing some thing from this company but after reading this I won't be, not because of the complaints but of the unprofessional response . Jessica, I run a small business and believe me, there have been a number of occasions where I would like to respond or fight my corner when reading things on line however it only serves to make you look bad and unprofessional so I have learnt to not respond, esp on a public forum.
The correct thing would have been to message these people privately and simply confirmed on this thread your apologies and that it was being dealt with.
I know how hard it is to not speak up and fight for something you work hard with but really,in future, keep it private.
 
There have been comments on line for years about these people, a search brings up loads of unhappy customers. Shame as I wouldnt mind a onesie for my sweet itch pony

I think this is the funniest comment online I have seen regarding them:

**** goods, **** service, **** reputation, say no more other than ****
 
Add another unhappy customer to the list . . . YO ordered a onesie for one of her two BS ponies to keep her clean at away shows - even paid extra to have it delivered before big show this weekend. Until she parted with her money, business owner was really responsive - now that she has paid for the item, all her inquiries/messages, etc. disappear into a black hole. She is not happy - and I don't blame her :(.

P
 
in fairness, i wouldn't be at all surprised that the OP's onesie meant for her welsh A fitted her show cob after one wear as the fabric stretched so much after one wear on the one i had that this would be totally feasible!

Even if the OP has bent the truth - the other hundreds of dissatisfied customers haven't!!
 
I had problems with these people too. Rug and hood did not fit and awful quality. When returned to be altered they apparently lost it after me having to chase them several times.

New rug eventually turned up but was still poor. Its now a duster!!!!

Disgusting customer service and attitudes. Would never use again.
 
quirky said:
All I have to say is why, just why would you ever need to put that on a horse?
It looks far from comfortable :(
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This, totally! Warm, stuffy, itchy and ugly.

showingmadfilly said:
Wish I had the spare time you lot do... Boredom isn't something I get the pleasure of.
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:eek3:

Landcruiser said:
I'd never heard of these and followed the link to the photographs. I actually thought it was a joke. What a ridiculous looking thing. I actually think the horses in these look totally degraded. These are horses - noble, forgiving, and not so far removed from their wild ancestors. What the hell have they come to, to find themselves stuffed into some sort of ludicrous body stocking????
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Afraid I totally agree with this. Why would you degrade your horse and make him uncomfortable by putting one of these on him? I totally don't get it.
 
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