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Sold a dangerous horse trailer!!!

alainax

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Joined
21 April 2010
Messages
4,503
Location
Lanarkshire
You can't charge them for work you had done without them agreeing upfront. You must give them the opportunity to put it right first. You didn't do that. If they give you any money it will be very good of them.

The trailer is nearly 20 years old, I would expect what you said,
 
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jo_pearl

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Joined
16 February 2015
Messages
261
I contacted them about it and they hung up the phone on me. I then emailed them and the director called me back and said to continue with the work and to send the invoice and they will look into it.

After calling them 3 times and just getting really rude and poor service I had no choice but to start the work but the director seemed very concerned.
 

ILuvCowparsely

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Joined
5 April 2010
Messages
12,626
The engineer is coming Monday.

The NTTA mechanic has written a full report and I have emailed it to them.

I only trusted them as they are a specialist trailer organisation and have many many outlets here in Wales.

I will be requested money back and also them to repair the rest of the damage.

I will be contacting trading standards about this as their attitude when I called them to explain stunk and they even hung up the phone on me!!!
Sadly - they may have many outlets in Wales and be reputable but ............................ They are only as honest as the guy(s) you were dealing with.

Try speaking to the BOSS* of the whole company - I am sure he would not be pleased his company falling short on reliability and honesty.
 

jo_pearl

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Joined
16 February 2015
Messages
261
Sadly - they may have many outlets in Wales and be reputable but ............................ They are only as honest as the guy(s) you were dealing with.

Try speaking to the BOSS* of the whole company - I am sure he would not be pleased his company falling short on reliability and honesty.
That is the sad thing I trusted them as they have a good reputation.

I did get a personal call off the director who apologised for everything as you can imagine by now I was really upset. They told me to email them the invoice directly and they would send an engineer 1st thing Monday and will look at the list of things I need replaced.

Fingers crossed it will be a good outcome as I do not want to go down the trading standards and legal route as I believe it's something that can be sorted between me and the company directly.
 

Leo Walker

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Joined
19 July 2013
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12,405
Location
Northampton
It doesnt matter that it was 20yrs old, its not fit for purpose and wasnt as described. Getting the work done probably wasnt the best idea, but in light of them refusing to do it, and the fact that you limited the work to that needed to get it home, then you should be ok. They are legally obliged to either repair it themselves, pay someone else to repair it, or take it back and refund the purchase price and any out of pocket expenses.
 

missk

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Joined
12 November 2011
Messages
206
I've only skimmed through the answers but I'm sure the 14 day return period changed. New consumer laws were bought in on october 1st....
 

alainax

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Joined
21 April 2010
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4,503
Location
Lanarkshire
It doesnt matter that it was 20yrs old, its not fit for purpose and wasnt as described. Getting the work done probably wasnt the best idea, but in light of them refusing to do it, and the fact that you limited the work to that needed to get it home, then you should be ok. They are legally obliged to either repair it themselves, pay someone else to repair it, or take it back and refund the purchase price and any out of pocket expenses.
The OP must first give them the chance to have fixed it. She hasn't said they point blank refused to fix it, but that she struggled to get a hold of them/ them to listen. It should have been a recorded delivery letter, that the trailer is to be fixed or will be returned for a full refund. Sales of goods (now called the consumer rights act) 2015.
http://www.businesscompanion.info/e...goods#Whattheconsumercanexpectstatutoryrights
http://www.legislation.gov.uk/ukpga/2015/15/pdfs/ukpga_20150015_en.pdf
http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

There is no legislation that allows the consumer to instruct third party repairs and expect the trader to foot this bill. She could have got a full refund, or they could have fixed it.
They may pay for them to save face or as a gesture of good will, but the OP went about it backwards.

If she has proof that she told them she was going to get a third part to repair it, and they said to go ahead and they would pay for that bill - then that is a different story. Usually in these cases though it would be that they tell her to get a quote, and then they decide if they will pay for it, refund, or fix themselves.

It should have simply been - telling them to repair it - if they say no - return for full refund.
 

jo_pearl

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Joined
16 February 2015
Messages
261
I have an email off them that quotes

Them-"If you knew there was issues with the trailer you should have brought it back to us"

My reply: I did not know you are the specialists not me if I hadn't got out someone to check it I wouldn't have known and my horse would have been at risk

Them-"seeing he is there he might as well continue with the work he has started"

My reply: are you willing to cover the cost and then repair the rest yourself

Them-"send us the invoice and an engineer be up on Monday"

So they have told me to tell him to continue the work.

I tried to call them 3 times and they were rude and hung up. I had to email them before I had a response and my email had to be strict.

I tried to sort it directly with them beforehand and they refused to acknowledge me at all.
 

PeterNatt

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Joined
15 July 2003
Messages
3,748
Location
London and Hertfordshire
Get a written report from the engineer that repaired it send a copy of it and a copy of his invoice to the dealer that sold it to you and ask them to pay for the repairs. If they fail to do so then take them to the small claims court which you can do online.
 

Toby_Zaphod

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Joined
8 August 2005
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8,868
Location
Midlands
You may get somewhere with trading standards however you should have contacted them as soon as the issues were found & given them the opportunity to rectify the faults. You saying that the trailer was too dangerous to move won't hold water it would be for them to collect the trailer, probably on a lorry or another trailer & take it to their workshops. You should not rectify the issues & then give them a bill, that's not the way things are done. Good Luck though.
 

jo_pearl

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Joined
16 February 2015
Messages
261
I had the specialist out to service the trailer as I had done with my previous trailer.

I do it for peace of mind and seeing my last trailer got hit on the motorway with two horses in it by an artic lorry flipping it on its side and spinning my jeep in to the central reservation+both me and the horses got out fine i had to get it serviced before I put a horse in it did the same with the last.

I gave them 3 oppurtunities to speak to me on the phone and they were rude and hung up on me. I asked them to collect it and they refused.

I had to email them directly with the treat of police and trading standards to get a call back.

I had no choice but to get the work done as they did not want to listen to me.

At the end of the day I explained to them my accident and that I needed the trailer to transport my horse and they told me in writing on an email the trailer had been fully inspected in their workshop and was 100%
 

fatpiggy

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Joined
1 December 2006
Messages
4,593
WHere money changing hands is concerned I wouldn't believe anything anyone told me. A big organisation is no better than you backstreet dealer. In fact, often worse. I would have taken a mechanic with me before I paid for it, especially given its age. Yes, you would have to pay them for their time, but I'd rather pay a small bill than a big one. As soon as you realised it was unroadworthy, you should have insisted that the dealers come and transport it on a low-loader and used a hire company in the meantime. No show would have led to an immediate call to TS. Every day you have waited has jeopardised the warranty. Oh, and google the company name and search for reviews. I'm willing to bet this has happened before. Good luck, I think you are going to need it I'm afraid.
 

jo_pearl

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Joined
16 February 2015
Messages
261
They did at first refuse but after advice from Trading Standards on how to approach the email with the correct information, acts and terminology they changed their minds and offered to refund all
 

Aleka81

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Joined
3 February 2006
Messages
1,562
Location
Oxfordshire
They did at first refuse but after advice from Trading Standards on how to approach the email with the correct information, acts and terminology they changed their minds and offered to refund all
I have the same trailer as you and the same age. Full aluminium floor and all lights upgraded to LED's and I only paid £1200. It's in great nick! What I'm trying to say is shop around as I think you paid a lot in the first place...
 

jo_pearl

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Joined
16 February 2015
Messages
261
I have the same trailer as you and the same age. Full aluminium floor and all lights upgraded to LED's and I only paid £1200. It's in great nick! What I'm trying to say is shop around as I think you paid a lot in the first place...
Having looked into it for the condition of the trailer I was ripped off.

Now they are refunding me the total cost of the trailer and repairs I am happy and will look for a new trailer and one that has been serviced and will get someone to check it aswell
 

maree t

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Joined
15 September 2010
Messages
1,187
Good for you . You tried to do your best with a bad situation. Glad you persued this and got a good result . Stories like this make others rethink they way they do things . Good luck finding a new one
 

amage

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Joined
19 December 2004
Messages
3,888
Great that they have refunded etc and best of luck in the search for the next one. I do think you should try borrow a good condition trailer and do a bit more towing before the next one though. With a front damper gone it would have been horrible to drive with and you should really have noticed something amiss within minutes of leaving the dealership.
 

Tiddlypom

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Joined
17 July 2013
Messages
11,586
Location
In between the Midlands and the North
Glad you got it sorted.

It will have cost the dealership a packet to have dealt with this. I expect that the director of the company will be having a full and frank discussion with some of his employees on issues arising from this case ;).

A good reputation is hard won, and easily lost.
 
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