Sold my horse and new owner is a nightmare

Tillytiger

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Sorry for the long thread!
I sold my horse 4 weeks ago, the new owner had met him about a month prior and ridden him and fallen in love. She asked me if she could LWVTB, I told her she could trial him at my yard but I didn’t want him moving as you just hear horror stories.

she told me she had never owned a horse but had one on loan that was retired and was currently sharing a horse. She bought a very knowledgeable friend a long with her who was at the same livery she would be moving to. She tacked him up fine but I told her he can blow out for the girth and she didn’t tighten it up so when she cantered him the saddle slid, other than that it was a nice ride.

I also had offered from a mother and daughter and a dealer who were interested in paying the same price for him but I really liked this girl.

She asked me if I was open to a vetting and I said yes (she never mentioned it again). He was late on his vaccinations and because of the covid-19 situation wasn’t able to vaccinate him and she wasn’t prepared to wait so I offered to pay for them in a few months.

she moved to a DIY yard, not the original yard she had planned to, in less than 48 hours she ran him through an electric fence after trying to catch him for 2 hours. One of the things I told her is he can be a pain to catch if he’s got a lot of grass and told her to keep his head collar on which she didn’t. The yard owner rang me and told me she was a complete beginner and this horse was inappropriate, I sent her over all the screen shots of me describing him and her initial enquiry where she says she’s a knowledgeable horse owner. And the yard owner agreed with me that she had been dishonest. Riding wise I consider him to be a novice horse, however he can have his moments. I’m a nervous rider and hacked him out alone often. However he could be stubborn on the ground.

I offered her the details of the people who were also interested in buying him which she didn’t want, I had her and the yard owner messaging me every other day. And now I’ve had a message saying the vet suspects he’s got something wrong with his back (never showed me or his sharer any signs) and now she wants a full refund and to keep him.

I told her absolutely no way but the situation is getting really silly and making me feel so stressed and anxious, especially for the horse. She really cares about him but she’s not been honest to anyone in the situation, especially the yard owner. And she thinks she knows it al, I’m worried about someone getting hurt.
 
You don't actually say what the problem with the horse is? Other than running through a fence. I take it she's having riding problems?

Anyway I'd just have him back and refund her.
 
Go and pick him up return the money
Thanks for everyone’s messages! We’ve unfortunately lost our space on our yard, I’ve messaged a few yards who have no space! I unfortunately couldn’t put that full amount either, I used a lot of the money putting a deposit down on my new bathroom, obviously not expecting any issues!
 
Go and collect him and refund her the money when you collect him. Sorry posted after you said you've lost your space
 
Assuming you can afford to buy him back, I think that will be the simplest thing. Obviously she wouldn’t get to keep him, that’s just ridiculous!

Send her a typed letter with “without prejudice” at the top and state that you sold him in good faith after disclosing anything relevant and are not responsible for what happens to him now. You are, as a gesture of goodwill, prepared to buy him back for the price you sold him for and will collect him, subject to her agreement, on xx date. You do not intend to enter into any further correspondence on the matter and await her decision.
ETA- just read your reply. In that case I don’t think there’s anything you can do but tell her it’s not your problem and block her number.
 
You don't actually say what the problem with the horse is? Other than running through a fence. I take it she's having riding problems?

Anyway I'd just have him back and refund her.
I’m not sure exactly as she won’t really speak to me unless she’s asking for something but the yard owner said she can handle him okay but when the new owner lunges him or leads him he rears. I believe she fell off again riding
 
If she's looking to get a full refund and to also keep him, and if you can't take him back because of livery expenses etc.. . I'd actually sooner giver her a full refund, take him back, and give him to somebody appropriate free of charge. It would be all the same to you but at least the horse wouldn't be left with a clown.

Obviously actually selling the horse and getting money would be the preferred option!
 
If she's looking to get a full refund and to also keep him, and if you can't take him back because of livery expenses etc.. . I'd actually sooner giver her a full refund, take him back, and give him to somebody appropriate free of charge. It would be all the same to you but at least the horse wouldn't be left with a clown.

Obviously actually selling the horse and getting money would be the preferred option!
Unfortunately I can’t afford a full refund, I was thinking about writing to her and offering some money for her to return or sell him? I’m currently furloughed and my OH is only on about 50% pay so I really can’t afford the full amount, I sold him quite cheaply to begin with!
 
Unfortunately I can’t afford a full refund, I was thinking about writing to her and offering some money for her to return or sell him? I’m currently furloughed and my OH is only on about 50% pay so I really can’t afford the full amount, I sold him quite cheaply to begin with!

I'd offer her half what she paid (its a gamble as he may have hurt himself while he was there) and say you will pick him up instantly. If she demurs block her number. I feel sorry for the horse but sometimes you have to save your own sanity. It sounds like her YO has her head screwed on. I also agree to sending her the details of the others who wanted her.
 
One way is for you to take him back to resell for her so she only gets back from you the money you can sell him for any reduction due to her miss handling will be her loss not yours. Trouble is that means you are out of pocket until you do sell him
 
Offer her as much as you can reasonably afford and take the horse back. If all yards are full, maybe someone has pasture space for now? You may have to find a less than desirable, but suitable (from a health and safety standpoint) temporary place to keep him.

She did not get a vet check, so this is on her. She is refusing professional help, so this is on her. If you offer to take the horse back, with some financial compensation (giving her some money back), and she refuses, that is on her. You offered her the info of previously interested parties and she was not interested, that is on her.

No way in h e double hockey sticks would I refund her the money and let her keep the horse. Where do people get these ideas?!

If she really wanted to do right by the horse, she'd take one of the options above.
 
I think you’ve been more than generous already by replying to both her and YO and giving advice. If you can’t afford to have the horse back then that’s fair enough, not many people sell a horse and expect to buy it back 4 weeks later. Are people forgetting the girl also had it on LWVTB so knew exactly what she was buying?

YO has also seen she has been dishonest so should stop hassling you and deal with her either helping her, having the horse on sales livery or kicking her out if she doesn’t want to help. None of which are your problem.

If you don’t want the horse back, block both and forget about it. You sold the horse honestly and openly, it’s not your fault the girl doesn’t sound capable of owning a rocking horse.
 
I'm going against the grain here. Everyone is saying take him back but a) it sounds like you don't have a space and b) presumably you sold for a reason and c) there is now a query about an injury! She has no right to send him back or habve a refund or to hassle you. She needs to sell on herself and take the financial hit that comes from overhorsing yourself. Tell her he was sold as seen, she refused the vet, she refused your initial offers of help and she's on her own now. Then block them both and move on. There is no reason to think he can't find a good home and she has experienced support to advise her. But that is now her problem, not yours.
 
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