Stoneways insurance company are AMAZING! name and praise to the MAX

Bowen4Horses

Bowen4Horses

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23 March 2009
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South Lincs/North Cambs
www.poppywebber.co.uk
as we are all very quick to slag off companies (quite rightly) i thought i might sing the praises of Raff's insurance company.

Stoneways insurance have been utterly amazing.
I had just taken out a new policy with them (after cancelling E&L one after hearing horror stories on here!), filled out all the gumpf online etc. They sent me a form to sign and send back, which i did. About 3 days later, Raff had his accident. I rang Stoneways to tell them, and they said they hadn't had my signed form back. I thought 'oh here we go'...

...anyway, to cut a long story short, they said it was okay, that they'd resend the form and for me to put a claim form in.

... i had a letter from them today to say that because my first direct debit hadn't come out yet, i could either pay it a bit early, or ask my vet to wait until it came out... then they could pay the £800 my bill currently stands at... (it will go up...)

so, they didn't get my signed form and my first direct debit hasn't even come out yet... yet they are paying up, no questions asked.

the worry about insurance was such a HUGE one. financially we'd have REALLY struggled to pay, and it is such a relied they're covering it all.

so, MEGA name and praise for Stoneways. all too often we hear of insurance companies finding every excuse NOT to pay. so, what a lovely ray of light in the world of insurers eh?

anyone who's not with them, seriously consider changing over when your policy needs renewing. they've been friendly, helpful and FABBY.

x
 
I couldn't agree more, I had my old lad insured with them & had so many claims which in the end resulted in him being PTS, they were fantastic & so kind on the telephone when I had to make the dreadful call to say he had gone. (He had really bad arthritis in his hip that he had broken a few years before)

Since then I have had 3 more horses but have been unable to insure them with Stoneways as the premiums are MUCH more expensive than other companies. Don't worry about Raff's premiums though, mine never went up that much each year, it was just when I wanted to insure another horse with them.

I am sure it is because I had SO many claims with them (I must be high risk to them), my friend also had the same thing when she lost her mare to grass sickness & has never been able to insure with them again as the price is astronomical.

I fully understand why this could be but am sad that I cannot afford to be with them anymore. I still have my trailer insured with them it's just the horse I have had to insure with Petplan.

I highly recommend them as well, so glad you have had the pleasure of dealing with them at a time like this. Sending vibes to Raff & wish you all the best :)
 
Another big fan here.

They paid out 12K in one year for my horse and then 2 years later 4K. I have no exclusions, only a 15% surcharge but I can live with that!
 
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