Thermatex rug - tearing/damage

[_MizElz_]

Back in March, I bought Ellie a lovely green Thermatex rug - one of the new style, with the smaller squares. I only ever use it as a travel rug, cooler or when she has got very wet/been bathed, so it isnt used as a stable rug.

Like most Thermatexes I have ever seen, it has a tendency to sit back a little around her chest (fine across the withers, but it isnt tight enough to restrict her movement or cause her discomfort. In fact, it fits better than most rugs I have ever tried on her!

Anyway, I would estimate that the rug has probably been used 10-12 times since I bought it, and the other day I noticed that the material has started to strain by the front buckles, tearing in small patches and revealing blue material underneath. There isnt a hole as such, but it is definitely starting to tear.

Should I take it back to the saddlery where I bought it, or is it just standard wear, that will simply need to be repaired when it gets worse? I guess the only reason I'm even asking is because it cost £150 to buy, and you dont really expect a rug of that price to tear so easily...

Here's a pic to show the fit of the rug:

Thanks in advance!

 

[Izzwizz]

Yes I would be inclined to take it back. It shouldnt really be comng apart after so little use. They ought to exchange it for you, it may be a faulty one and need to go back to Thermatex.

 

[Luci07]

Ask them to repair. I have a very large collection of thermatex now, and its testament to the fact that I haven't actually bought a new one for a very long time. They are tough rugs so should not be tearing so easily

 

[Kaylum]

yes take it back, they will send it away for the manufacturers to look at.