Thorowgood saddles - so disappoined in them

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nlt5000

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27 September 2010
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Hi guys, has anyone else suffered delays on Thorowgood saddles orders or is it just me?
I placed my orders exactly 9 weeks ago (2 saddles) and I was advised there was a 4 week waiting time.
I have just spoken to them again and it doesnt even look like I will get them next week so Im looking at an 11 week wait minimum. Im so annoyed as when I threatened to cancel the orders they said I would loose my £300 deposite and have not even apologised.
Sorry if that turned into abit of a rant :(
 
hi when I ordered mine I ordered at T6 and was told that they were waiting for a shipment of the synthetic material so it could be that that is what is causing your problem. I was asked if I wanted the new T8 which would be ready sooner. mine is supposed to be here on thursday *fingers crossed* hope that helps.

DD xx
 
Deicious Dapple, thats funny as they offered the same to me as I have ordered the T6, obviously have to pay the extra for the T8 or pay an extra £200 for the K&M. I think its just a ploy to make you pay extra.
Sidesaddlegirl, lets hope it doesnt drag on too long for you. Did they give you a lead time for the K&M? x
 
delicious dapple said:
hi when I ordered mine I ordered at T6 and was told that they were waiting for a shipment of the synthetic material so it could be that that is what is causing your problem.
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I ordered mine in august/september and they had the same problem as above - they were waiting for new material as they had received a dodgy batch - was 6 weeks wait I think but it didn't matter that much at the time as she was lame! Hopefully yours turns up soon :)
 
Long delays are unfortunately the normal thing with Thorowgood/Kent&Masters/Fairfax saddles. They always have some poor excuse. Please do not blame your saddle fitter, it is Tg's fault entirely.
 
nlt5000 said:
Deicious Dapple, thats funny as they offered the same to me as I have ordered the T6, obviously have to pay the extra for the T8 or pay an extra £200 for the K&M. I think its just a ploy to make you pay extra.
Sidesaddlegirl, lets hope it doesnt drag on too long for you. Did they give you a lead time for the K&M? x
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No, it was my saddler who ordered it for me along with 5 others for other customers (they all needed cob ones while I needed the hi-wither GPD model).

I'm going to go into the tack shop this week and ask my saddler if she can ring them to find out the status of the order as I need this saddle very soon!
 
Result - I emailed Thorowgood last night who promptly replied first thing this morning, very apologetic and advising that my saddles would be despatched today and they would include a free girth to make up for my long wait.
Wish I had emailed them weeks ago instead of relying on my saddle fitter to chase them for the last 9 weeks.
If anyone else if struggling let me know and I will provide the email address :)
 
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