Tiffany's chihuahuas

PucciNPoni said:
I'm really sorry you (and especially this poor puppy) have gone through this nightmare.

While there are some comments here that have sounded rather negative toward you, I think it's just frustration that you have found out the hard way what others have known, or common sense tells us.

I have poodles, which I show. I cringe when I see people who pay well over the odds for something like a "rare blue merle poodle of show quality!" because as a poodle enthusiast, I know this to be a completely false statement.

Could you love a dog that is to breed type of ordinary color? Of course you can.

I think you are very brave to have posted this - and if you don't mind can I please share it? I think there are many others that can learn from this.
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I would be very happy for you to share this. I am so desperate to stop this puppy farm and ones like it. Elena Katerova's replies to me have been shocking, she has even threatened to leave bad reviews about my business online. My business has nothing to do with this purchase, or animals and she has never used it.

Thank you for the supportive comments, I really do appreciate them.
 
Dobiegirl said:
Im really sorry to read this, poor dog , they will now probably sell it on to some unsuspecting person, cant believe how they are getting away with charging these ridiculous prices

The only suggestion for you is and I hope someone can find the link but someone in the media was advertising for peoples stories in buying from puppy farm, your story sounds ideal. I will have a look for you but if anyone else in the meantime can find it and share on here that would be great.
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Thank you. They are sending a courier tomorrow to collect her but I really do not want to let her go. My solicitor tells me, as the bank have refunded the money and we no longer own her. Bella is the sweetest little Pomeranian. Elena Katerova has told me she already has another buyer who she has informed of her leg injury and is still willing to pay £5000, so why should she sell her to me for less. Her words! Vile woman.
 
Dobiegirl said:
RIP OFF BRITAIN ###
We have been asked to post this message on our page. We know many of you have been ripped off by on line puppy sellers so here is your chance to bite back :)
"My name is Rebecca Collins and I'm a researcher on the BBC consumer advice programme, Rip off Britain.
We are currently producing a story about the regulation of selling pets online, and how misleading adverts by breeders are leading pet owners to end up with unhealthy, or much older/younger dogs than advertised. Needless to say, the consequences of this behaviour are awful for both the owner and dog.
I am hoping to speak to dog owners who have been affected by this to help with my research, with the aim of raising awareness to this malpractice, and offer advice to our viewers if they're looking to buy a puppy. Could anybody here help with my research at all? Do get in touch! My work number is 01613 358 415.
Many thanks,



Op its worth giving this lady a ring, you have nothing to lose and if they can highlight this then the word will get out there about these people and hopefully stopping other people from making the same mistakes.
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I have inboxed you my mobile number.
 
A heartbreaking decision for you, what a vile woman she sounds, Im hoping if you can ring this Rebecca she might be able to help in the short term.. Is it possible to put the courier off for a day or 2 saying youve been called away unexpectedly and giving another date as being more suitable. I realise you may be delaying the inevitable but at least it may give time for others to help.
 
Hi JanMar, Reading your account of the situation you have found yourself in is unfortunate and traumatic both for your puppy who has prior to arriving in your home suffered enough trauma to last a lifetime and now the risk of returning to the seller. In addition to this the upset to yourself and your daughter.
My advise would be to delay of the pre arranged pick up of the puppy until you have spoken to Consumer Direct 08454 04 05 06 they open at 8am in the morning. Under normal circumstances had some one contacted me having purchased a puppy with the consequences that you have detailed in your message I would advice the same to contact Consumer Direct with a view to seeking redress through your local Small Claims Court under the Sale of Goods Act 1979. By following this route (as puppies have the classification of a a commodity the same as a washing machine that was faulty or mis-described) under consumer law there is no difference from the purchasers point of view and the seller has to comply. The case would be heard in your local Small Claims Court. Ommitting in your case for a moment the fact that you have had your money returned everything else would stand you in a good position to win the case and keep your puppy. However, the problem is you have the money returned by the bank but not by the seller I do not know for that reason if that makes difference. On the surface it does as you have in your possession a puppy that you have not paid for but the puppy that you have is not the puppy your thought you were purchasing and in addition you have incurred extra veterinary costs. The puppy suffered a broken leg and was operated on and as I understand from what you wrote this was not disclosed to you prior to you taking possession of your puppy. This is where Trading Standards through Consumer Direct should be able to advise you further as to whether it would make a difference even though you have had the purchase price of the puppy returned. Seems very unfair after 8 weeks for the seller to not come to some agreement re a lower cost for puppy as they were wrong in the first place in being dishonest with you over the condition of the puppy that they sold you. Consumer Direct I think is your only option for advice under the circumstances that I can think of at the moment if I can think of anything else I will come back on here. Please let us know how you get on.
 
I just cannot let her go. My stomach has been in knots all day at the thought of her going. Her condition is so much better since she has been with us an she is very much part of the family. Thank you for the Consumer Direct number I will call it in the morning. She will have to fight me in court!
 
£5k!!!!!! Wow - incredible!!!! I am sorry you have had such a rubbish experience JM :( I do hope you win your battle and are able to keep her, sounds like she needs a loving kind home
 
Wow, what an awful situation. Also think £5k for a dog is mad....

Definitely try to postpone courier and get some further advice - you don't really have a dog you haven't paid for at all, as I assume that they haven't refunded you for the vetinary treatment or the exorbitant £450 delivery charge
 
See, whilst I have a lot of sympathy for you having been delivered a dog that you didn't want the thing is you now *do* want it. And given that you have been refunded the purchase price in full I don't really see that it is fair for you to keep the dog.

I'd either pay the price (which is a stupid amount of money but, then, it would have been a stupid amount of money for the dog you did want so you can presumably afford it) or send the dog back asap.

Fighting in court is pretty distasteful and guarantees nobody a fair outcome except the lawyers. Least of all the dog. Or the daughter.

Think of it like a horse failing a vetting (on something owner knew about but didn't mention) and then seller declining to reduce price. Buyer then has option to pay or walk away.

I'd either take a punt on dog now being fine (ask your vet about this?) and keep it paying asking price (potentially less the vet fees relating to the pre-existing injury, but do check with your lawyer/other advisers on that) or send it back asap and get daughter a new mutt from somewhere you can view it first.
 
I'm surprised that your bank refunded you for an item you had in your possession - I thought they only did that for items/services not received, not 'not as described' cases. I do also wonder if the fact that the seller has not refunded makes a difference then?
 
ester said:
I'm surprised that your bank refunded you for an item you had in your possession - I thought they only did that for items/services not received, not 'not as described' cases. I do also wonder if the fact that the seller has not refunded makes a difference then?
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Yes I was surprised by that too - I know that credit card companies will, so maybe there's some banks who offer the same level of protection these days....?
 
JaneMar, thank you so much for sharing your terrible experience on this forum. I can only imagine the grief and anxiety you must be going through. I truly hope that the efforts you are going to will prevent others falling into the same trap that you did.
It's easy to say that with more research you would have acted differently but sadly you were the victim of professional scammers who spend a great deal of time manipulating social media on an industrial scale.
Please stay strong and don't be put off by their threats and intimidation, they do have a policy that attack is the best form of defence when challenged as they have a lot at stake. Over the years, with the help of programmes such as 'Rogue Traders' etc. awareness of the 'UK' puppy farming industry is rising but sadly there is still more to do.
In your case I really worry about the breeding conditions of puppies from Russia, the way it was transported and how the poor thing managed to break it's leg in the first place. There are clearly economic reasons why Elena and her mother choose to source their dogs abroad rather than breed them in the U.K. as their website claims.
On the subject of Elena and her delightful mother, you may be interested to Google the Daily Mail article from September 2014 when this pair visited the brilliant 'Sticky Walnut' restaurant in Chester. This is a great example of a business who was not prepared to put up with their ridiculous abuse- just search Daily Mail Sticky Walnut and you should find it - may give you a smile if nothing else at this grim time.
Elena's other sideline is to sell dubious looking pills called Lumivitamin which claim to make your hair, nails even eye lashes all grow longer, whiten teeth, clear up skin conditions etc. Very handy I suppose if you find yourself tearing your hair out after buying a puppy from them!
I really don't want to make light of your situation but sadly you are dealing with some truly terrible people who have no scruples whatsoever. I wish you every success in getting this matter successfully resolved and would hope that anyone who visits this forum does what they can to spread the word in the hope that others don't fall victim and most importantly, more puppies do not suffer at the hands of these mercenaries.
 
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