Timewasters! Sick of 'em :(

MiJodsR2BlinkinTite

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Any other DIY or livery yard owners out there who've had this problem? You know, the people that see your advert and ring up, can't wait to see the facilities coz its "urgent" kinda thing; and basically once they've nosed around your place they can't wait to be gone again! They say "they'll ring" and "will let you know" and you know blimmin well that you've been had yet again and have given someone who isn't the slightest bit interested in your faciltiies, your valuable time yet again!! Grrrggghh!

I had a mother and daughter ring about DIY livery last night. She said she was "desperate", apparently was buying a horse and hadn't got anywhere to keep it (stupid thing to do anyway innit?); and she couldn't find anywhere else and I was her last port of call. Stupidly, I agreed she could come out in the evening. She duly arrived, dressed totally unsuitably in flip-flops, plus the daughter suitably attired.

She said she needed livery "tonight or tomorrow, certainly no later than that or it will be too late" as she would "lose" the horse. She expected me to shift a whole lot of leccy fencing around at very short notice to make a paddock for hers.

She popped her head over the gate, never even bothered to go in the field and check it, or see the water troughs/fencing, etc., basically she was just in a tare-assing rush to be gone again; and hardly even noticed my boy looking over the door (hint: if you want a YO to take you in as an "urgent" case and put themselves out for you then at least say something complimentary about their horse - even if it's got a head like a donkey and a bum like a hippo, for gawds sake say sommat nice about it!!).

Anyway, madam tore off into the sunset, promising faithfully that she'd ring within the hour. She didn't, and I'm still waiting. I suspect that she's one of these ditherers that has let a good horse slip through her fingers, and/or she fancied riding because the daughter does and had to keep up with the horsey set so wanted to buy a horse herself.

I've had quite a few timewasters; these are people who are probably well settled somewhere else in the locality, and see the advert and are just nosey, they want to look around someone elses place coz it fulfils some need in them, or whatever.

And they all appear very genuine when they ring up; most are looking for DIY because what they actually want is assisted livery or even full livery with all the facilities i.e. school, wash-down area, jumps, someone to do the horse if they're late back from work etc etc., but they don't want to pay full livery prices, so they regard it as their privilege to transfer to a DIY yard and think that they can pay for DIY but the YO will relent and "do" for them!!! I've had some of this!

How do other YO's deal with timewasters? If you knew what they were you'd send them packing, but you just can;t tell when they ring up. I've heard of it happening with people selling horses too; golly don't they just drive you wild?

I'm trying to offer decent facilities at what I feel is a fair price. I don't run a professional yard with all the trimmings, on the advert it makes it clear what's on offer, so why do people waste others' time looking at something they know isn't going to suit, just because they're nosey?

Grrrrrrrggggghhhhh!!! :( - a plague on them all!!
 
In a way, I felt like a timewaster for a local yard near me! I thought I had a loan in a bag, went to see him for the second time to have a ride and the owner got her YO owner to ride him and spent 20mins socking him in the gob and riding him with a short neck and hollowed out. I didn't dare add to his stress as hadn't riden for a few months, therefore the loan fell through and I would be seen as a timewaster :(
I'm really not a time waster but can understand why I would be seen as one.
On the up side only wasted time over email not visiting, if that helps ;)
 
Yes time wasters are annoying aren't they. I'm not a yard owner but still sympathise with you. I think some people just don't know how to tell people it's not quite right for them. Not sure if it's a not wanting to hurt someones feeling or ignorance or what but it's still annoying.

Talking of time wasters I've enquired about two horses this week by email as requested in ad and neither have been back to me. Aarrgghhhhh
 
I'd want to have a nose around livery yards too if I was looking! It's not time wasting - it's research.
 
Yes, agree with "Fern" above, its necessary for owners to take the trouble to look around and see what suits their particular circumstances, and I've no problem with conscientious owners who ask to come again and look around just to make sure or whatever, coz this shows that they want to get things right for themselves and their horse.

What does ire me is people who you know are fixed up elsewhere, but they just want to come and nose round your place and then go back to their yard to tittle-tattle about it. Because I'm self-employed (nothing to do with horses) - my time = money, but I'd do anything for someone who's genuinely stuck for a place to put their horse coz I've been in that awful situation myself in the past.

Aw heck, have misself a glass of wine says I!!
 
If you've had loads of people who have looked and obviously don't want to livery at your yard, maybe you should take a step back and look at it objectively. What could be improved so that they do want to stay? After all, bitching about them on a forum won't get them to hand over their money, so maybe something needs improving on your yard? Or maybe it's just not for them, which is fair enough too. The nature of your business involves people viewing. Like estate agents, which i work for. You can view and decide you don't like it, it's the way it goes.
 
I know what you mean with some ''DIYs'' coming in as a DIY, and then having so much assistance they might as well be a full livery.

There have been a few people like this on our yard (all no longer there). Typically they'd turn up once a day, anytime between 6pm and 9pm to muck out and leave haynets and feed outside their stable and go home. The reason this use to upset me was because I also have a full time job, same as they did, but I'm a responsible owner knowing my horse will benefit from a proper routine, which is why I have part livery, and when I realised their bill was less than half the price of mine, and when I worked out that even adding costs of hay, feed and bedding they're still paying much less than me it can cause annoyance for the part and full liveries!
 
whats the difference between livery and DIY ?


DIY is a type of livery....You have your 4 basic types

Full Livery = everything is provided (feed, hay, stable, Grazing and bedding) and everything from mucking out to exercising is done for you if you wish.

Part Livery = Depending on where you are - But usually, Everything except hard feed is provided, then the staff do the turn out, fetch in and muck out (and will feed if you provide feeds)

DIY Livery = Is Do It Yourself....You are provided with grazing and a stable, Depending on where you are you may be provided with Hay, or they turn out.

Assisted DIY is when the yard will help you, i.e muck out if you can't make it or turn out/fetch in if needs be... Livery tend to span between DIY and Full depending on where you are.

There is then also Grass livery where you basically just have turn out and your horses live in a field.
 
QR


Gosh, I certainly would be put off straight away if a yard owner included a 'sucking up' clause as part of the livery contract. How conceited do you have to be?! Here's hoping the estate agents we visit tomorrow don't harp on if we don't praise their wonderful choice of office furnishings.....


Saying that, most PROFESSIONAL businesses accept that customers are wanting the best for themselves - we are viewing 8 houses and 2 livery yards tomorrow, so we can find something that is perfectly suited to us. We won't be signing any contracts to say to hold the stable for us if we don't want it (and neither did your 'timewaster' it seems) - and so the YOs will be able to give the stable away to someone else before we hand over the deposit. It goes both ways. Nothing is binding until a contract is signed.
 
QR


Gosh, I certainly would be put off straight away if a yard owner included a 'sucking up' clause as part of the livery contract. How conceited do you have to be?! Here's hoping the estate agents we visit tomorrow don't harp on if we don't praise their wonderful choice of office furnishings.....


.

I totally agree. I went to see a yard a few months ago. It was a yard I used to be on, and then for personal reasons, I moved. The yard was bought by someone else and she was doing some great improvements. She was still building the stables which were the ones which would have been available and she was supposed to ring me when the stables were finished. She didn't call and to be honest, I was quite glad. She didn't seem to have any interest in the horses' welfare. Her only interest seemed to be in the money she could make! So I wasn't a time waster, you could say that she wasted my time by telling me she had stables available and then didn't call when they were finished. I have now been told they are all occupied by someone who has lessons there. I think she totally wasted my time. I too would be a bit concerned if I was a yard owner who kept showing people round but they then weren't interested......maybe they are seeing something that you're not aware of.
 
Sorry peeps, but no I'm not interested in just the money, I need company for my boy too! So I'm not a money-grabber, OR "conceited" as some have suggested. I might have known this thread would degrade to becoming "personal" attack!!! Re. the sweet person who offered up "how conceited can you get" - bless you dear friend - I was merely offering up some humour; but also there's a serious side as if I was going to visit a livery yard, I'd want to see how the owner looked after her own horse before I entrusted mine to their care!

I'm just someone who's got a bit of land, and a couple of looseboxes extra, and offer DIY livery. I'm not running a professional yard, I'm just a happy hacker who's got some space and is offering it for anyone who might like to partake. I'm not seeking to make a packet - some hope!

I've been a property landlord in the past, when my father was poorly I had to manage his property, and as one would expect, had plenty of people "just looking", so understand that this is a necessity when offering any type of service. I also had a friend who worked in the estate agency business, and they are constantly driven mad by "timewasters" - I certainly couldn't work in the industry it would drive me potty!

The kind of person I'm talking about it someone who comes looking at someone else's yard, or horse, or house, or whatever, knowing that they're not in the least bit interested in taking it up but merely wish to have other people running around after them and giving them time and attention - anyone that's sold a horse will no doubt have encountered this. That's what I was grousing about!!! I wish I'd kept quiet now. Why do things on this forum get so nasty? I really don't understand.
 
I wasn't being nasty, just pointing out what had happened to me when I had been to look at a livery yard. Your place actually sounds like the sort of place I would keep mine, but as I am about 400 miles away, it's just a bit out of travelling range!

I have been to look at loads of yards before I found the ones I have eventually taken them to. One was advertising as full livery for horses up to 16.2hh. When I measured the stables they were 9ft x 9ft. My 16.1hh and my 16.hh wouldn't be able to even turn round, never mind lie down.

Another one told me they had a superb school. when I turned up it was about a foot deep of builders sand.

Yet another sounded good on the phone and told me they had all year turnout - when I went to look round, she told me she didn't turn them out between October and April!

All I'm pointing out is that sometimes you turn up at a yard having spoken to the owner on the phone, and the reality is that it isn't what you were told. It may be that the people who are coming to look round yours are just looking for different facilities. And it isn't always just about the yard. I always have a look at what hacking is available - whether there are a lot of busy roads, or roads with blind bends etc..
 
I was a yard manager on a newly opened livery yard and had a load of people from local yards coming for a nosy so we held an open day and got it over with in one day rather than lots of appointments! and a few moved to us after having a look so it was good for business too!
 
and hardly even noticed my boy looking over the door (hint: if you want a YO to take you in as an "urgent" case and put themselves out for you then at least say something complimentary about their horse - even if it's got a head like a donkey and a bum like a hippo, for gawds sake say sommat nice about it!!).

Grrrrrrrggggghhhhh!!! :( - a plague on them all!!

Thank you for making me spit my coffee over the keyboard ;) That really made me giggle.

I know what you mean, if people were straight with you i.e. I've got to find somewhere asap but don't want to make a mistake so looking at a couple of yards etc, then fine but the ones who don't have the good manners to be truthful really get up your nose don't they.
 
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