Tredstep boots!! Very Cross!!!

Trakehner92 said:
An update on the boots!!!!!

I actually just spoke to a real person from Tredstep who are saying that it is the shops responsibility. So I explained that the shop just aren't ringing me back and have said that it is down to Tredstep so now Tredstep themselves are ringing the shop. I don't think they liked the idea of trading standards ....
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Isn't that a within X months it is the shops responsibility:?
 
ester said:
Isn't that a within X months it is the shops responsibility:?
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The issue has been from the start so as long as the OP reported the issue to the shop then it's up to them to sort it out I believe.

Stick at it OP. I had a very expensive disappointment and questionable customer service recently and I used the consumer rights act (this came in after you bought your boots so you will need to check the previous legislation which I think will be the sale of goods act) to protect myself and I had a full refund.

Thank you for posting about it, another two companies to avoid.
 
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Interesting thread. This seems a popular complaint.
My daughters zip kept falling down and I kind of ignored her and maybe "ehem blamed her for not doing them up properly!!"
Anyway FF 14 months and the zips are completely knackered. Apart from the falling down bit they split apart and undo from the ankle as soon as they are done up now. So annoying. You have to wonder why companies obviously being inundated with the same complaint don't change the design?!
 
I won a pair of the Tredstep Da Vinci boots last year. Within 3 months the Zips had come unstitched at the ankle (daily use, but only for riding 1 sometimes 2 horses a day, they rub terribly if I try walking in them). As I had won them I haven't done anything about it, and I will just wear them until they completely fall to bits. But given these boots are supposed to be the best part of £300 I'm not impressed, and certainly wouldn't buy a pair! I also don't think the quality and feel of the leather is as good as it should be for the price.
 
Well they were suppose to call me back today but no one has done ! Honestly and ayrequestrian are just as bad as that is where I bought them from !! I'm not backing down on this one haha !!

Everyone avoid Tredstep with a barge pole !!!
 
Trakehner92 said:
Well they were suppose to call me back today but no one has done ! Honestly and ayrequestrian are just as bad as that is where I bought them from !! I'm not backing down on this one haha !!

Everyone avoid Tredstep with a barge pole !!!
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Take your complaint on to the shop's social media and tredsteps - twitter and fb but I can remember a business management course, advised me that complaints get resolved the best if the complainee puts their complaint on twitter.

Tredstep look lovely boots but I love Ariat and their customer service is top notch so after reading your issues, won't be swapping anytime soon!
 
It's not Tredstep's responsibility; it's the retailer who needs to put things right. Tredstep may be able to put pressure on the retailer from their side and they may even choose to deal with you directly if they are so inclined, but Ayr Equestrian cannot pass the buck on this - they need to sort it out.

I suggested section 75 earlier - now that you've found the transaction do you know whether you paid by debit or credit card?
 
I assume that the retailer then has a come back with Tredstep or what ever manufacturer the product is made by?
Seems unfair that a company can make a sh** product and not be expected to take the blame for it!
 
DD265 said:
It's not Tredstep's responsibility; it's the retailer who needs to put things right. Tredstep may be able to put pressure on the retailer from their side and they may even choose to deal with you directly if they are so inclined, but Ayr Equestrian cannot pass the buck on this - they need to sort it out.

I suggested section 75 earlier - now that you've found the transaction do you know whether you paid by debit or credit card?
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I paid by debit card :(
 
I'm going to ring them today AGAIN ! This shouldn't be so difficult. Apparently the shop have to speak to Tredstep before they can do anything but when I spoke to Tredstep they said no one had been in touch with them about it. But I don't know which to believe because they are both shocking !
 
As above. I'd just take it to TS now and see if they will act on your behalf.

Rotten service from both retailer and manufacturer.
 
Your contract is with the shop, not the manufacturers, although some manufacturers can be very helpful. Good luck with TS, it is impossible to get through to ours, they won't take direct queries. In your shoes I would be advising the shop that if they have not made a refund in full by (- date -) you will be taking out a claim in the County Court, and that that will add significantly in costs. The law is on your side in this one and that may well be enough to scare them into meeting their legal responsibility and paying (and also under the relevant legislation you have the right to repair, replace or refund - your choice).
 
Just wanted to add that I ordered a riding hat from ayr equestrian a few months ago and had problems with the courier. I found Ayr equestrian to be awful to deal with and it took ages to sort the issue out. Completely put me off buying anything from them in future. Hope you get your refund OP!
 
Hello all!! sorry I've been away for the weekend.

So the latest is ..... I haven't managed to get hold of trading standards but I have tried and I will do again today.

Tredstep didn't take me to me posting all over their social media and sent me a message saying someone will contact me today (but I'm not holding my breath).

The shop are saying they are happy to replace the boots but it has to go through Tredstep and Tredstep aren't getting back to them.

So I'm going to give them until the end of today and if no one had called me I'm going to call them and go mad!
 
Wooohooo!!! We have success!!!!

Tredstep have FINALLY agreed to replace my boots. The shop are doing it today and posting them out to me. I would rather have a refund so I can buy a different make but they wont do this and they will only send me a new pair ... but beggars can't be chooser's I suppose.

At least they are replacing the boots... They aren't even interested in looking at them first so they obviously know that it's a common fault!
 
Trakehner92 said:
Wooohooo!!! We have success!!!!

Tredstep have FINALLY agreed to replace my boots. The shop are doing it today and posting them out to me. I would rather have a refund so I can buy a different make but they wont do this and they will only send me a new pair ... but beggars can't be chooser's I suppose.

At least they are replacing the boots... They aren't even interested in looking at them first so they obviously know that it's a common fault!
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Fantastic! :D

You could always sell the brand new boots and boy a different pair with the money? :D
 
Good news......but they are wrong, you are entitled to a refund by law. And the shop must, by law, give you a choice of repair, refund or replace, without getting permission from the makers. Up to them later to get redress from Treadstep. Sorry but they have fobbed you off!
 
I know I am probably entitled to a refund but I literally just can't be bothered with the hassle.

I might sell them and purchase a different pair but I will decide when they come :)

Woo at least it's something!

Crackerz ... You really should ring premier equine. I rung them once about a rug that was slightly faulty and within a couple of days a new rug was delivered to my house! :)

I don't make a habit of complaining I promise lol. I'm the usually the person at the endof the phone who deals with all of the complaints so I try not to complain unless it is completely necessary!

Woo hoo! New boots!
 
chrisritch said:
Depresses me that I bought some Donatello boots from Ayr @ Badminton on advice from the lovely Tredstep lady there. Fingers crossed mine are fine!
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Hopefully yours will be ok. They are lovely boots. I've just had a lot of problems with mine but some new ones are on the way to me thank god!
 
not stalking your threads ;) but i got a pair of Tredstep gloves for my birthday at the start of April (dressage pro ones). By the end of April the front has a big split in one and the fingers look like i've had my arms hauled about every time i've used them (i haven't - and used them max 20 times for them to be in this condition!)
Seriously un-impressed with their products.
 
FabioandFreddy said:
not stalking your threads ;) but i got a pair of Tredstep gloves for my birthday at the start of April (dressage pro ones). By the end of April the front has a big split in one and the fingers look like i've had my arms hauled about every time i've used them (i haven't - and used them max 20 times for them to be in this condition!)
Seriously un-impressed with their products.
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ha-ha you'll tell us anything! Honestly I will never buy anything Tredstep ever again!
 
JillA said:
Good news......but they are wrong, you are entitled to a refund by law. And the shop must, by law, give you a choice of repair, refund or replace, without getting permission from the makers. Up to them later to get redress from Treadstep. Sorry but they have fobbed you off!
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Sorry Jill that's not quite true!

If the customer is deemed to NOT have accepted the goods (grey area, I didn't see if OP said how soon they complained) then the customer is entitled to a refund. If somebody has been riding in a pair of boots for three months before reporting an issue, I think it's reasonable to assume that they have accepted the goods (not the fault).

Once the goods are deemed accepted, then the retailer has the choice of repair/refund/replace. Like if they sold me some boots for £50 on clearance, and that exact style is now sold out, I couldn't force them to give me the new £200 version as a replacement. They'd just have to put me back in the same position as I was when I entered the contract, potentially taking into account a reasonable deduction for usage/depreciation. So in this case, a correctly fitted new set of zips (which is what the OP would have been happy with) would suffice. A replacement pair would be OK as long as they didn't suffer from the same issue, or a refund. But it would be up to the retailer and I couldn't force them into a remedy that would be disproportionately costly.
 
DD265 said:
Sorry Jill that's not quite true!

If the customer is deemed to NOT have accepted the goods (grey area, I didn't see if OP said how soon they complained) then the customer is entitled to a refund. If somebody has been riding in a pair of boots for three months before reporting an issue, I think it's reasonable to assume that they have accepted the goods (not the fault).

Once the goods are deemed accepted, then the retailer has the choice of repair/refund/replace. Like if they sold me some boots for £50 on clearance, and that exact style is now sold out, I couldn't force them to give me the new £200 version as a replacement. They'd just have to put me back in the same position as I was when I entered the contract, potentially taking into account a reasonable deduction for usage/depreciation. So in this case, a correctly fitted new set of zips (which is what the OP would have been happy with) would suffice. A replacement pair would be OK as long as they didn't suffer from the same issue, or a refund. But it would be up to the retailer and I couldn't force them into a remedy that would be disproportionately costly.
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Thank you :) I complained after about 4 months. The zip had been a little bit faulty as long as I had had them but I just ignored it in all fairness lol. So I am just grateful for a replacement! They will be here in a few days and they are the newer style boot too as mine have literally just been discontinued. Beggars cant be choosers and I'm just pleased I have some boots to ride in now!
 
furrycat said:
Just wanted to add that I ordered a riding hat from ayr equestrian a few months ago and had problems with the courier. I found Ayr equestrian to be awful to deal with and it took ages to sort the issue out. Completely put me off buying anything from them in future. Hope you get your refund OP!
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I had a problem with some Ariat boots purchased from Ayr at Hickstead, they were AWFUL to deal with but Ariat were super and replaced my boots very quickly and were pleasant and efficient to deal with.
 
DD265 said:
Sorry Jill that's not quite true!

If the customer is deemed to NOT have accepted the goods (grey area, I didn't see if OP said how soon they complained) then the customer is entitled to a refund. If somebody has been riding in a pair of boots for three months before reporting an issue, I think it's reasonable to assume that they have accepted the goods (not the fault).

Once the goods are deemed accepted, then the retailer has the choice of repair/refund/replace. Like if they sold me some boots for £50 on clearance, and that exact style is now sold out, I couldn't force them to give me the new £200 version as a replacement. They'd just have to put me back in the same position as I was when I entered the contract, potentially taking into account a reasonable deduction for usage/depreciation. So in this case, a correctly fitted new set of zips (which is what the OP would have been happy with) would suffice. A replacement pair would be OK as long as they didn't suffer from the same issue, or a refund. But it would be up to the retailer and I couldn't force them into a remedy that would be disproportionately costly.
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Apologies, you are quite right. It is well worth us all familiarising ourselves with the latest legislation http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act - as a nation we don't complain or insist on our rights nearly enough, I regard a complaint as feedback which most companies need to enable them to flag up any problems. If you do it as such, you can do it without getting too hot under the collar. Just insist on your rights under that legislation.
 
Thank you every one ! I wouldn't recommend ayr equestrian to anyone haha. But at least some new boots SHOULD be on there way !
 
So who is ready for a rant!!

So I was sat eating my lunch at work today when the delivery man walked through the door with a rather large box ... It as for me! Woo!! I opened it in excitement to see that it was indeed my replacement boots!! Sooo happy!!

... Opened the box and they are the wrong colour!! They are BROWN!!!!!!!! They are gorgeous and look lovely but my boots are black ....

So the question is do I keep the brown ones and be grateful I've got some but will I look silly when I go to dressage with black tack a black jacket and then brown boots?? Or do I continue to argue over these god dam boots and hope they send me some black ones.

They have told me on the phone that they didn't have the black ones in my size though.

I don't have the mental energy to argue over a pair of boots any longer lol :( .
 
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