Upsetting situation at the vets.

[twiggy2]

This is a large part of why I left the practice I had been a receptionist at for 14yrs when it got bought out by a coperate.
that and having a warning for allowing a dog that had been hit by a car to receive treatment before I had got the owners details, the owner was a local vet receptionist known to us, she was assisting the vet in saving her dogs life, it was a Sunday and our on duty nurse was dealing with an animal recovering from GA so not free to assist.
Apparently I was supposed to refuse treatment until the dog had been fully registered so that consent could be signed, the vet was happy to proceed knowing the situation and swift action saved the dogs life and got the practice many good references.

 

[Griffin]

I have always been quite lucky in many respects when having pets PTS. The only bad experiences I have had was one at an emergency vets where you had to pay before you left in the waiting area and the receptionist was quite aggressive about it. The second was no one's fault because it was during lockdown and I had to have a cat PTS as an emergency. The vet did it on a longline so I could hold my cat and although I was sat on the floor in the vet's car park next to a road, it was oddly peaceful. The bill was sent to me later that week.

 

[meleeka]

My vet doesn’t let you go out the back door, but they don’t ask for payment on the day. There’s aways a consult room available and you aren’t rushed before or after.

The worst thing I’ve seen was during lockdown when dogs were being pts in the carpark, off to the side, but in view of all the other people waiting. I thought that was horrible for those poor families. I saw one which thankfully was in the boot and carried out afterwards, but when my dad went there was a family that laid their dog on a blanket on the floor and there were around 6 members of the family all sat round it sobbing. That’s not something you should have to see, nor something the family should have had to share

 

[Landcruiser]

My vet doesn’t let you go out the back door, but they don’t ask for payment on the day. There’s aways a consult room available and you aren’t rushed before or after.

The worst thing I’ve seen was during lockdown when dogs were being pts in the carpark, off to the side, but in view of all the other people waiting. I thought that was horrible for those poor families. I saw one which thankfully was in the boot and carried out afterwards, but when my dad went there was a family that laid their dog on a blanket on the floor and there were around 6 members of the family all sat round it sobbing. That’s not something you should have to see, nor something the family should have had to share

That must have been awful for everyone. Our practice is lucky enough to have a back garden and a side gate, we put up an all weather canopy and saw clients there during lockdown. A lot of practices aren't so lucky, and had to cope as best they could. Most/all practices only allowed skeleton staff inside during lockdowns, being afraid that if someone got covid, everyone would, and the practice would have to close altogether - exceptional times.
OP, I agree, your experience sounds pretty dire and the vet practice in question should absolutely address it.