Pedantic
Well-Known Member
What pantomime character are you playing at this year's Christmas Panto, you will excel at "oh yes it is oh no it isn't" and "Behind you", stay clear of big words though, as a lot won't get it
Vets bill I am being unreasonable?
- Thread starter webble
- Start date
Amymay Again
Well-Known Member
To be fair, the OP stated up thread that this is her usual practice.
Red-1
I used to be decisive, now I'm not so sure...
I think the timing of a PTS bill is a personal thing. I always prefer to deal with everything whilst my mind is still in a 'get on with it' mode, before I crash afterwards. Once all is sorted, I can then withdraw and be upset. When stuff still needs doing (such as a bill paid) I remain in a coping mode.
This is one reason I struggling so much with the death of my husband - probate is still not through so I am still somewhat in coping mode, after 18 months!
As far as the workup goes, I would not expect them to have all of the equipment in a car. A car is only a certain size and the vet likely had a lot of calls, requiring different equipment. If I'd specified X rays and scans, I would expect them to have one of each in the car, or to have told me that this was not feasible that day, so I could make a decision on how to proceed.
Generally, I take mine to the vet hospital for a work-up as it makes it more likely that a full exam and treatment will be given. For example, the vet can be getting on with another horse whilst a nerve block takes effect.
I am sorry for your loss Webble, and I don't suppose anything will make it easier. I hope that at least the deed was done peacefully for your horse.
This is one reason I struggling so much with the death of my husband - probate is still not through so I am still somewhat in coping mode, after 18 months!
As far as the workup goes, I would not expect them to have all of the equipment in a car. A car is only a certain size and the vet likely had a lot of calls, requiring different equipment. If I'd specified X rays and scans, I would expect them to have one of each in the car, or to have told me that this was not feasible that day, so I could make a decision on how to proceed.
Generally, I take mine to the vet hospital for a work-up as it makes it more likely that a full exam and treatment will be given. For example, the vet can be getting on with another horse whilst a nerve block takes effect.
I am sorry for your loss Webble, and I don't suppose anything will make it easier. I hope that at least the deed was done peacefully for your horse.
webble
Well-Known Member
I'm not sure this thread is about me anymore!!
webble
Well-Known Member
I can understand that, I would have been upset/ annoyed but moved on if there hadn't then been another bill 3 months later
Pedantic
Well-Known Member
Sorry, I can delete my post if you wish ?
webble
Well-Known Member
Oh no I just thought Amymay was confused
Amymay Again
Well-Known Member
Not at all.
Fieldlife
Well-Known Member
Stating it is her usual practice doesn't establish that she's had a vet out in last 12 months from that practice. As IME, sometimes no visit for 12 months, triggers a return to new client credit control processes.
Despite knowing this is her usual practice, IME, sometimes nothing goes wrong with horses for ages (and then everything goes wrong), and sometimes on livery yards, its common practice to use whatever vet comes out around the vaccination date to do jabs and all share the visit, even if it isn't your regular vet practice. So it is possible to have a regular long term vet, and current vaccination records, and go 12 months without seeing your vet.
Hence my perfectly reasonable question whether the OP had had this vet practice out in the last 12 months or not. I didnt expect the level of snarkiness from the OP. I also said if they had had this practice out in last 12 months, it was probably an administration error by the office staff, to treat them as a new client in error.
Pedantic
Well-Known Member
Oh deaaaaaaarrrr....
ester
Not slacking multitasking
I’m so confused calling pedantic a she 
Fransurrey
Well-Known Member
If the person (who wasn't the OP) has stated they have horses on medication, then by default under current prescribing rules, the vet will be seeing each horse every 6 months at a minimum. Even for bute this is the case (it is for any POM-V).
Pedantic
Well-Known Member
Yes, I'm a "He" , but I didn't want to correct anyone, in case it came across as Obstreperous or SnarkyI’m so confused calling pedantic a she
Clodagh
Well-Known Member
FHS. Calm down. It’s a forum where someone is asking a perfectly innocent question about an unexpected bill after losing a horse. You do not need to be the star in a detective novel to follow the plot.
webble
Well-Known Member
I'm wondering if Fieldlife has mixed up my posts and Pedantics posts?
Clodagh
Well-Known Member
Who knows. I think perhaps they just like arguing!
SpotsandBays
Well-Known Member
Me too. When I had my pony PTS earlier this year I was constantly checking emails to see if I’d had the bill come through. I wanted to get it paid as soon as possible, and personally wouldn’t have been upset with it arriving same/next day (although it was a weekend so that wasn’t going to happen)
fredflop
Well-Known Member
I have learnt at my expense that it’s best to specify exactly what you want the vet to scan/X-ray before they arrive.
Rung vet up before to say horse is lame… vet comes. Charges call out and examination fee. Vet looks at horse, declares horse is lame and another visit is required with machinery…
Strangles test… I needed to arrange one in a hurry whilst I was away on holiday. No internet, and I knew very little about what tests were available. No advice given from vets, but visit was booked. Had a blood test done, which showed clear, but then the vets told me for my horses circumstances (busy riding school) a gutteral pouch scope needed to be done as well. Well why not do it in the first place then, instead of flushing £150 of my money down the drain to start with.
Rung vet up before to say horse is lame… vet comes. Charges call out and examination fee. Vet looks at horse, declares horse is lame and another visit is required with machinery…
Strangles test… I needed to arrange one in a hurry whilst I was away on holiday. No internet, and I knew very little about what tests were available. No advice given from vets, but visit was booked. Had a blood test done, which showed clear, but then the vets told me for my horses circumstances (busy riding school) a gutteral pouch scope needed to be done as well. Well why not do it in the first place then, instead of flushing £150 of my money down the drain to start with.
Fieldlife
Well-Known Member
Not intentionally, I was replying to Pedantic's example of their vet issue, in the later part of the thread, and not to you, despite understanding it was your thread initially.
FieldOrnaments
Well-Known Member
I do feel like, given the discussion started with, isn't it insensitive to send a bill on the same day of PTS, having an argument about another poster's issues is also somewhat insensitive. Losing a horse is hard enough, when the professionals involved don't act it it makes the worst part of animal ownership even worse. The discussion asking for advice on the best way to proceed disintegrating into petty bickering is just adding insult to injury. Never mind fretting about posters' pronouns when that's definitely not something that can be determined through a screen.
Webble, I hope you're ok after the loss of your horse and the practice's behaviour. Personally though some might say this is a bit extreme, if they still do not respond by the end of this month I'd escalate to the RCVS and, given the recent highlighting of issues with conglomerate veterinary practices in the industry, the CMA.
Webble, I hope you're ok after the loss of your horse and the practice's behaviour. Personally though some might say this is a bit extreme, if they still do not respond by the end of this month I'd escalate to the RCVS and, given the recent highlighting of issues with conglomerate veterinary practices in the industry, the CMA.
Lois Lame
Well-Known Member
Me three. When I had my pony put down (fair time ago now), I kept expecting a bill to turn up. I would have liked to pay it promptly. I do remember getting in the letterbox a card from them, which was nice (in a way) (I'm a bit ambivalent about cards from businesses, even vets perhaps). It seemed an age for the bill to arrive.
Tiddlypom
Carries on creakily
I *thought* I had it sorted re paying the collection service promptly when my homebred was PTS at home by the vet earlier this year. Vets organised the collection with me to pay the collection service directly, and I was expecting to pay at the time of collection.
Knacker chap knew nothing about us expecting to pay him on collection, and I heard nothing more for several weeks. I got antsy that I must have mislaid the knacker bill and emailed the knackers. They’d not yet sent out an invoice as they’d just gone electronic and invoices were delayed.
Ending up several weeks after losing my homebred to an unexpected issue to setting up a one off BACs payment to ****** Knacker
. No mistaking what THAT payment was for. I had wanted it all done and dusted at the time.
Their service was impeccable apart from this lengthy delay in me being able to pay.
Knacker chap knew nothing about us expecting to pay him on collection, and I heard nothing more for several weeks. I got antsy that I must have mislaid the knacker bill and emailed the knackers. They’d not yet sent out an invoice as they’d just gone electronic and invoices were delayed.
Ending up several weeks after losing my homebred to an unexpected issue to setting up a one off BACs payment to ****** Knacker
. No mistaking what THAT payment was for. I had wanted it all done and dusted at the time.Their service was impeccable apart from this lengthy delay in me being able to pay.
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rara007
Well-Known Member
FWIW it’s only an online form to report to the RCVS but would be a complete waste of effort and emotion.
Concerns for the RCVS
The RCVS can only deal with the most serious concerns that relate to a veterinary surgeons professional conduct. This includes:- Very poor professional performance where there are serious departures from the standards set out in the RCVS Code of Professional Conduct
- Fraud or dishonesty
- Criminal convictions or cautions
- Physical or mental health problems affecting ability to work