Ceifer
Well-Known Member
Hi
Opinions appreciated. I had a horse vetted on the 27th July.
The vetinary practice came highly recommended by a few friends in the area but I had a sour experience.
Called up, explained I'm not a client, would like a horse vetting. All ok, gave them my details including how to spell my name, it's not a weird name but lots of people get it wrong. Receptionist said she'd phone the owners and get some details from them and call me back. She failed to call me and I had to call them the next day. She apologised and called me the incorrect name, so I corrected her again.
I travelled over 100 miles on the day to see the vetting. I explained to the vets that my mother is incredibly ill at the moment and on borrowed time and I need to travel home by 16.30-17.00. I understand that emergencies happen etc but I need a time between 08.00 and 15.00 is this ok? If there is a problem please call me on the day. Yes this is fine.
They said payment would be taken on the day of the vetting.
Day of the vetting arrives, the owners called the vets as I was travelling up and they give an eta of 13.00. He turned up at 16.45. After I've phoned them at 16.00 saying I need to go.
The horse failed the vetting. The vet phoned me the next day saying he was 'on the fence with this one'. It had failed on a flexion and he thought could be unsound behind. But he'd pass it if I was only going to do light work. I had said I want to low level event.
Phoned up the owners who went wild and said he'd flexed it 3 times and made it lame, it wasn't lame blah blah blah. I said look, you have my permission to phone him and discuss.
They do this and call me back saying it's all fine he says its 'unlevel'
Had to phone back the vet and say I wasn't happy with things. I need a clear verdict of what's wrong. To which he said it's definitely failed a flexion and is mechanically unsound but without further examination he can't say where. He then says he'll waive the call out fee and he was sorry. The report arrived this morning. They've charged me for a call out and spelt my name incorrectly. The payment was only taken yesterday too.
Am I being crabby wanting to complain?
Opinions appreciated. I had a horse vetted on the 27th July.
The vetinary practice came highly recommended by a few friends in the area but I had a sour experience.
Called up, explained I'm not a client, would like a horse vetting. All ok, gave them my details including how to spell my name, it's not a weird name but lots of people get it wrong. Receptionist said she'd phone the owners and get some details from them and call me back. She failed to call me and I had to call them the next day. She apologised and called me the incorrect name, so I corrected her again.
I travelled over 100 miles on the day to see the vetting. I explained to the vets that my mother is incredibly ill at the moment and on borrowed time and I need to travel home by 16.30-17.00. I understand that emergencies happen etc but I need a time between 08.00 and 15.00 is this ok? If there is a problem please call me on the day. Yes this is fine.
They said payment would be taken on the day of the vetting.
Day of the vetting arrives, the owners called the vets as I was travelling up and they give an eta of 13.00. He turned up at 16.45. After I've phoned them at 16.00 saying I need to go.
The horse failed the vetting. The vet phoned me the next day saying he was 'on the fence with this one'. It had failed on a flexion and he thought could be unsound behind. But he'd pass it if I was only going to do light work. I had said I want to low level event.
Phoned up the owners who went wild and said he'd flexed it 3 times and made it lame, it wasn't lame blah blah blah. I said look, you have my permission to phone him and discuss.
They do this and call me back saying it's all fine he says its 'unlevel'
Had to phone back the vet and say I wasn't happy with things. I need a clear verdict of what's wrong. To which he said it's definitely failed a flexion and is mechanically unsound but without further examination he can't say where. He then says he'll waive the call out fee and he was sorry. The report arrived this morning. They've charged me for a call out and spelt my name incorrectly. The payment was only taken yesterday too.
Am I being crabby wanting to complain?