Bojingles
Well-Known Member
OP, I was so sorry to read about your experience, it sounded horrific. I have had a dispute with my vets this year over what I strongly believe to be negligence (not testing a scouring foal for a week, after which she ended up in Leahurst and I lost her).
I have made a complaint to the RCVS and along the way have discovered that they do not intervene in fee disputes so the question of payment or non-payment of the bill is a separate issue. Amazingly, they also do not deal with cases of negligence (!) so be very careful how you word your complaint. Read the RCVS website and complaints procedure carefully to see what they do and don't cover.
In my case, I spoke to an equine solicitor who said I had a decent case, but they would not take anything on a no-win no-fee basis for under £5k damages. The damages wouldn't have amounted to this, and having just paid £1.5k to Leahurst (with whom I had no beef whatsoever) the pot was too empty to consider legal action that I may not win.
I discussed my foal's case in detail with the attending practice. I was disgusted with their response; where their behaviour was indefensible they simply lied. Unfortunately I can't prove this. When they threatened me with the debt collectors I felt I had little choice but to settle the bill but have filed a very detailed complaint nonetheless with the RCVS. All I want is a little accountability and even an apology would have gone a long way. Having read the website, I doubt anything much will happen, but I do want to make my feelings clear and force someone to look into this. I think the younger vets in the practice will think twice given the savage letters I've sent them and I make no apology.
At the end of the day, I'd say please don't pursue anything if it's going to have the effect of actually making you feel worse. Only you can know where that line is, but I think there comes a time when, having released the anger, you have to let it go and move on.
I have made a complaint to the RCVS and along the way have discovered that they do not intervene in fee disputes so the question of payment or non-payment of the bill is a separate issue. Amazingly, they also do not deal with cases of negligence (!) so be very careful how you word your complaint. Read the RCVS website and complaints procedure carefully to see what they do and don't cover.
In my case, I spoke to an equine solicitor who said I had a decent case, but they would not take anything on a no-win no-fee basis for under £5k damages. The damages wouldn't have amounted to this, and having just paid £1.5k to Leahurst (with whom I had no beef whatsoever) the pot was too empty to consider legal action that I may not win.
I discussed my foal's case in detail with the attending practice. I was disgusted with their response; where their behaviour was indefensible they simply lied. Unfortunately I can't prove this. When they threatened me with the debt collectors I felt I had little choice but to settle the bill but have filed a very detailed complaint nonetheless with the RCVS. All I want is a little accountability and even an apology would have gone a long way. Having read the website, I doubt anything much will happen, but I do want to make my feelings clear and force someone to look into this. I think the younger vets in the practice will think twice given the savage letters I've sent them and I make no apology.
At the end of the day, I'd say please don't pursue anything if it's going to have the effect of actually making you feel worse. Only you can know where that line is, but I think there comes a time when, having released the anger, you have to let it go and move on.