Bounty
Well-Known Member
Solocomb!!!
I have had the original Solocomb (yes, the same one all this time!) since it was first lauched but it is finally getting old and creaky, so I bought a Solocomb MKIII to replace it.
After two manes the blades seized open. I rang the company who were very surprised and extremely apologetic. He sent me out a replacement by first class post and included one of their retractable brushes as a goodwill gesture. No quibble, no proof of purchase needed, no need to return the faulty item.
Brush, incidentally, is fabulous and used all the time now our collies are in full shedding mode!
Who have you have fantastic customer service from?
I have had the original Solocomb (yes, the same one all this time!) since it was first lauched but it is finally getting old and creaky, so I bought a Solocomb MKIII to replace it.
After two manes the blades seized open. I rang the company who were very surprised and extremely apologetic. He sent me out a replacement by first class post and included one of their retractable brushes as a goodwill gesture. No quibble, no proof of purchase needed, no need to return the faulty item.
Brush, incidentally, is fabulous and used all the time now our collies are in full shedding mode!
Who have you have fantastic customer service from?
