Am I the only one who hates the "new" Robinsons website?

[millreef]

I used to love shopping online with them and the sales were really good. Now it's heinous.

 

[McNally]

No your not- I find it difficult to get around and tbh just cant really be bothered which is a shame as i love to spend!

 

[sidesaddlegirl]

Me too, there is hardly anything on there.

 

[mrogers]

I can't stand it, it confuses me

 

[Persephone]

I don't even look. So much is tat that I don't bother any more.

 

[millreef]

I don't even look. So much is tat that I don't bother any more.

I liked to just browse a lot before they changed it. I could also pick up some strange things you can't really get anywhere else. Ah well, at least I'm saving my money.

 

[Capriole]

it was ok before they went with the own brand requisite tat, and stopped stocking more decent stuff.

no i dont like the new site either, not very user friendly

 

[Feathered]

I didn't mind the requisite stuff when it was cheaper but now they seem to be charging as much for it as the better known brands.
Like 35 quid for requisite jods,
no way! It's still a cheaper brand in my eyes...

 

[MrsHutt]

Agree with all the above!

I used to appreciate the bargains but it seems they are charging silly prices for the Requisite stuff - a budget brand, in my opinion.

And the new website is pants!

 

[Archangel]

I went to their mega store in Basingstoke and was v disappointed, lots of imported tat IMHO.

 

[miss_molly]

I dont like new website either, its not user friendly. I used to browse the old one alot, and now dont even bother having a look at it.

 

[MotherOfChickens]

don't tell us, tell them-companies need feedback

 

[Helbert]

I now use the ingatestonesaddlery.co.uk website, (even though they are the only down the road) I like to surf at lunchtime he he...

 

[smellsofhorse]

Not looked at it but will do now and see what i think!

 

[el_Snowflakes]

No I really miss the old site too!

 

[AndiK]

I quite like it... (Ducks to avoid missiles)

HOWEVER! I never use the old one AND when I ordered all my electric fence and a new rug they informed me that because the sale was on it might take a while to arrive so I could not use the express delivery.... BUT it arrived 3 days after I ordered - great customer service too!

The website I struggle with is the Derby House one.... As we have a store about 10 miles away I just go in. I have found that Countrywide are very good at the moment too!

 

[HollyWoozle]

I thought it was just me that hated it! I find it difficult to use and there always seems to be mistakes on it, images missing or it simply says that everything is out of stock.

 

[padderpaws]

I hate the new website too. I used to order loads of stuff but have been put off now because I find it hard to get round and it's just not so user friendly as it used to be.

 

[welshcobmad]

You change the budget slider & tick boxes on the side so it filters, the selection comes up, you click an item, press back, AND YOUR BACK AT THE START AND HAVE TO SET THE FILTER AGAIN!

Infuriates me no end!

 

[Vixen Van Debz]

I disliked their last website quite a bit: I like this one even less! When I was a teen, everything I had came from Robinson's pretty much. Nowadays I just go on it for a look and laugh when comparing prices on something I want. Tends to be Prequestrian and Equestrian Clearance all the way for me nowadays...

 

[ShowJumperBeckii]

its not all right tho, the price tags are not correct on some items when i first used the new site, i was lookig at a few rugs and it said something along the lines of 30quid? clicked on it and it was double , happened a few times, dont know if its sorted yet

 

[Tnavas]

Robinsons used to be really great with a massive stock - but they have really down sized and got too much cheapo gear - as in quality.

My show jacket came from them 15 years ago - it's still lovely and gets used quite a bit.

I used to get the catalogue sent to me here in NZ - before the days of internet.

 

[jaquelin]

New web site is pants! I ordered something from them two weeks ago and had to telephone them in the end. It seems obvious that they got sold some sort of web site design that it totally wrong, doesn't work and they are clueless! Be aware that the people you actually deal with probably do not even look at their own web site. What is with that weird magnifying feature, anyway?
When I ordered I told them web site didn't work; maybe someone from Robinsons will read this and wake up.

 

[millreef]

New web site is pants!... maybe someone from Robinsons will read this and wake up.

Yes I did - I told them to read this thread and this is the reply I just got

Dear

Thank you for your recent email.

I would like to take this opportunity to thank you for bringing this to
our attention, I have forwarded your email onto the relevant department.
Our new website is still in the process of being updated and has many
more benefits than the older website.

Please accept my apologies for any inconvenience caused. Should you
require any further assistance then please do not hesitate to contact
me.

Kind Regards


Customer Service Advisor
Robinsons Country Leisure
I've taken out my name and the customer service advisors name too.

 

[Vodkagirly]

Just has a nightmare with it. Wanted to place an order while postage is free. It didn't recognize my log in (only had about 4 orders in last 2 years) registered again yesterday. Today it doesn't recognise me again, had to reset my password (100% I was correct)
Out of 5 things I was buying 4 have changed price, 1 has almost doubled so I have deleted most my order.
The saddle cloths aren't available in full...
They no longer stock anything as unusual as a black whip...

Always used it as my first point of call, need to find another website I think.