Any Cheval Liberte Trailer Owners With Dangerous Floor?

I tell everyone about cheval, the only thing they care about is money so lets hope this will hit them in the wallet as people will think twice before buying one.
If they covered up about the floors what else are they not telling us ? thats what i would be thinking if i was planning on getting one or all ready had one.
 
gillallen said:
Cheval Uk are refusing to answer emails so googled Watchdog BBC and have left them a description of our fight . Please all of you do the same . Bigger guns are needed
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Just finished sending my story to WATCHDOG. It only took 5 mins so come on guys get your own stories in to them.
 
I got a phone call out of the blue from Anglian Trailers this Saturday saying to bring my CL into them today (Monday) and it will be re-fitted with a new wooden floor free of charge or a new ali floor at cost price.

Suffice to say I took it straight in first thing this morning and I'm paying the money to have the ali floor which will finally give me piece of mind.

I'm happy now :-)
 
wonkey_donkey said:
I got a phone call out of the blue from Anglian Trailers this Saturday saying to bring my CL into them today (Monday) and it will be re-fitted with a new wooden floor free of charge or a new ali floor at cost price.

Suffice to say I took it straight in first thing this morning and I'm paying the money to have the ali floor which will finally give me piece of mind.

I'm happy now :-)
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So pleased things getting sorted
 
wonkey_donkey said:
Apparantly CL have sent a team from France to replace all the floors.
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But whose floors are they replacing? Just the people who have made a complaint or everyone who has a CL trailer with a plywood floor? What about the people like me who paid out for a new floor themselves whilst CL were keeping schtum about the prob? They still haven't contacted me to let me know they'll replace my floor FOC or refund monies paid.
 
FPErin said:
But whose floors are they replacing? Just the people who have made a complaint or everyone who has a CL trailer with a plywood floor? What about the people like me who paid out for a new floor themselves whilst CL were keeping schtum about the prob? They still haven't contacted me to let me know they'll replace my floor FOC or refund monies paid.
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I have had a bit of a chat today to various people and am left feeling very deflated.

Whose trailers are they replacing, depends who you talk to! Wales say if the floor is dangerous they will replace with plywood or you can upgrade to aluminium at cost price, if not you have to pay full price. A dealership I spoke to was under the impression that anyone could upgrade their plywood to aluminium for cost price but now seems unsure.

Wales also claim that they have met with Trading Standards last week who are happy they are doing all they should be!

I have a CL with a plywood floor, I have tried complaining and explaining the situation that my trailer was manufactured in the "danger period" but CL will only help if the floor is defective as they claim to not know the serial numbers of those affected.

I offered to pay cost price to have the floor upgraded (£350) to be told unless there is a problem I will have to pay full price (£600+) and they even had the cheek to suggest that it might be cheaper to trade mine in and buy a new one!!

As the nearest dealer to me is over 2hrs away I am having to pay to take mine for an independant inspection locally next weekend, at least this way it will get a through and fair appraisal.

FP Erin I don't see how they can refuse to refund the cost of your new floor, it was quite clearly defective!
 
Since my last post earlier this afternoon I decided to look on CL UKs website. They now have a note to all March 2007 - March 2008 trailer owners asking them to get their floors checked (perhaps not such a small number affected after all). Mine is a Sept 07 so bang in middle of danger period and I bought it at a point where CL couldn't keep up with demand and there was a waiting list for them. Having not got very far with my local Dealer I emailed CL UK about an hour or so ago outlining prob with my floor going through with horse onboard in Aug 2010 and the longstanding defective braking system. Arwel replied straight back to me via email saying he's looking into my probs and will get back to me.

I reported CL to Trading Standards a few weeks ago as couldn't believe they would/should keep trailer owners in the dark, knowing there could potentially be another accident/s and of course realising that they were well aware of the issue before my horse went through our trailer floor. I'm sure Trading Standards know what they are doing with regard to consumer/product Law etc and if they've put pressure on CL along with trailer owners then we are a step nearer to getting this mess resolved. My main concern when I originally posted the thread was for those trailer owners happily transporting animals without knowing the potential problems with these floors. Hopefully now the word is out and accidents can be prevented. I'm still very worried for those people who have no idea there is a problem, are not H&H forum users/readers or don't look at the CL website, as at the mo has there been any other publicity warning people?

Shellonabeach I would def suggest the rubber matting is lifted for the inspection of your floor rather than just having a "jump test". My floor seemed fine as we set off to the show, as we unloaded and loaded back up again to come home. Let us know how you get on.
 
FPErin said:
Shellonabeach I would def suggest the rubber matting is lifted for the inspection of your floor rather than just having a "jump test". My floor seemed fine as we set off to the show, as we unloaded and loaded back up again to come home. Let us know how you get on.
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Second this. I'm disgusted by this post - its criminal the way they are behaving and really negligent. All the jump test will do is prove its OK for 70kg at that time.
 
Been today to pick up my CL trailer with its new Alli floor 6 trailers standing there 4 cl and 2 robinsons . 2 had new plywood and rest where alli . On inspection found I found I could no longer front unload pony from offside as partition is now fixed at front so was told now need to undo back door let down back bars and front and lay partition on side wall to unload at front . To be fair salesman not a horseman , so exsplained thats not how you do it . Front holder on floor had been put in wrong " French fitters done this " It must be of set to one side to allow you to lft and move to side check this . Pile of floors sitting there danger under that rubber matting . Will try and put pics on . Let me know how you are all getting on or look on fb Cheval Liberte trailer floors.
 
clait said:
I tell everyone about cheval, the only thing they care about is money so lets hope this will hit them in the wallet as people will think twice before buying one.
If they covered up about the floors what else are they not telling us ? thats what i would be thinking if i was planning on getting one or all ready had one.
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have put new post on today how are you getting on
 
A friends horse has recently gone through the floor of her 4 year old CL, they were told by CL that they had problems with a lot of them recently. Very worrying!!
 
3Beasties said:
A friends horse has recently gone through the floor of her 4 year old CL, they were told by CL that they had problems with a lot of them recently. Very worrying!!
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if only i could load the pic of my floor it is frightening . your friend horse is not the only one to go through . There has been a real cover up going on
 
We went and had lunch down the road whilst they fixed ours . Will be sending Mr Arwell recipt for diesel for 2 70mile trips dinner and hire of trailer since 16th july . Will have to forget 2 days loss of earnings . Spoke to him yesterday when we found out about partition told him he needed to sort it , took unbrance at that and told me I was wrong to say that to him . If I had done something wrong and I was at fault and put lives in DANGER I would certainly SORT IT . What makes me cross is not once has any one said SORRY FOR YOUR INCONVENIENCE I HAVE CAUSED YOU . We have fort this fight all of us by internet finding other CL owners , because we where told you are a one of . Small help from H H magazine on CL side not a report from owners they spoke to . At least ROBINSONS owned up to it ..... GILL
 
gillallen said:
We went and had lunch down the road whilst they fixed ours . Will be sending Mr Arwell recipt for diesel for 2 70mile trips dinner and hire of trailer since 16th july . Will have to forget 2 days loss of earnings . Spoke to him yesterday when we found out about partition told him he needed to sort it , took unbrance at that and told me I was wrong to say that to him . If I had done something wrong and I was at fault and put lives in DANGER I would certainly SORT IT . What makes me cross is not once has any one said SORRY FOR YOUR INCONVENIENCE I HAVE CAUSED YOU . We have fort this fight all of us by internet finding other CL owners , because we where told you are a one of . Small help from H H magazine on CL side not a report from owners they spoke to . At least ROBINSONS owned up to it ..... GILL
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Here here totally agree!

I'm still waiting to hear back from Arwel as he sent me a reply to my complaint early last week saying he'd investigate. I'll be back in touch with him next week if I haven't heard anything.
Haven't heard anything back from Watchdog or Trading Standards as yet. I certainly won't be getting fobbed off by CL again. Has anyone taken CL to small claims court?
I'll update once I hear back from CL to advise if I'm satisfied or unsatisfied with the outcome. We haven't taken our horse out in the trailer since the accident in Aug 10. We are still paying for insurance on it and obviously it needs moving every few weeks to keep tyres ok.
 
which one is yours a blue one has same problem .
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Where did you get yours done?

Mine is a blue Robinsons one waiting to be picked up from Agrimark in Bury St Edmunds after having a new Ali floor..... am seriously panicking now!!!

I hadn't posted on here about getting a new floor yet because I wanted to wait until I see it with my own eyes before I believe it!

Really hope they havem't messed up my front unload as my boy much prefers front unload!!!


Stresssss!!!!! Sooooooo regret the day I decided to buy that trailer, should have bought a second hand ifor instead of a brand new robinsons!!!!
 
Princess P said:
Where did you get yours done?

Mine is a blue Robinsons one waiting to be picked up from Agrimark in Bury St Edmunds after having a new Ali floor..... am seriously panicking now!!!

I hadn't posted on here about getting a new floor yet because I wanted to wait until I see it with my own eyes before I believe it!

Really hope they havem't messed up my front unload as my boy much prefers front unload!!!


Stresssss!!!!! Sooooooo regret the day I decided to buy that trailer, should have bought a second hand ifor instead of a brand new robinsons!!!!
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...I sold a pefecly sound old rice to buy a CL wish i hadnt . We brought our from Anglia Trailers so they done work there
gill
 
OMG I want to cry!

If anyone is having a new floor fitted by cheval please check everything thoroughly before you drive home with it!

Husband collected trailer from anglia trailers today, after having new floor fitted by cheval, at a cost of 420 to us.

They have put the holes in the floor for the partition in the wrong place and now we can't move the partition because is is jammed in, my husband has hurt his back trying to move it. When the breast bars are in position they are not at right angles to the partition and walls anymore like they should be and were.

There is also no safety bar and pin to secure the partition down.

They are going to need to drill a further hole to position the partition in the correct place, meaning my brand new aluminium floor I have payed lots of money floor is full of unnecessary holes and therefore compromised already!

Nobody wants to help us, Robinsons sold us the trailer but didn't make it so they don't want to know, Anglia trailers didn't sell it to us or make it so it's not their responsibility, and cheval didn't sell it to us so they don't want to know either!

Grrrr!

Will be taking photos this weekend and then ringing robinsons first thing monday, and then trading standards if I don't get any joy.
 
wonkey_donkey said:
Picked it up today and it looked good thanks. I opened and shut both the rear and front ramps to check all was well.

Of course I could have done without the £420 bill for a new ali floor and the £100 in diesel for dropping off and collecting my trailer for inspection / work to be done etc.
However, I'm pleased it is now all sorted and think I had good after care from Anglian Trailers.
My original floor was still in good condition with no signs of wear (unlike other people's) so they could have told me to get lost and I would have had to pay full price for a new wooden or ali floor.
At the end of the day the trailer is now safe for my horses and it didn't break the bank to get peace of mind so I am happy.

Wouldn't buy another CL though obviously !!!
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So glad to hear all ok our floor was the bottom one on pile .. We are of out on sunday to give our a trial run ..Gill
 
On inspection of trailer this morning front fixing plate has been put 5ml further back than original hence saggy curtain . They must have taken a hammer and bent front of partition to fit . Have measured and put spirit leval on and yes shorter on bottom than top . Tried to phone CHEVAL UK Mr AR not reply . Have started a face book group Cheval Liberte "Dangerous Floors " Group Need people to report on there I am going to put link to this group on there as well . Had enough I am going to seek legal advise now . We need to get together on this we to be fairly treated and not badly as we have . A cover up has gone on from Cheval Uk . Gill
 
Does any one have email address of the nice young man who phone us about article in h and h . Think he needs an up date and another article on a owners views
 
Princess P said:
OMG I want to cry!

If anyone is having a new floor fitted by cheval please check everything thoroughly before you drive home with it!

Husband collected trailer from anglia trailers today, after having new floor fitted by cheval, at a cost of 420 to us.

They have put the holes in the floor for the partition in the wrong place and now we can't move the partition because is is jammed in, my husband has hurt his back trying to move it. When the breast bars are in position they are not at right angles to the partition and walls anymore like they should be and were.

There is also no safety bar and pin to secure the partition down.

They are going to need to drill a further hole to position the partition in the correct place, meaning my brand new aluminium floor I have payed lots of money floor is full of unnecessary holes and therefore compromised already!

Nobody wants to help us, Robinsons sold us the trailer but didn't make it so they don't want to know, Anglia trailers didn't sell it to us or make it so it's not their responsibility, and cheval didn't sell it to us so they don't want to know either!

Grrrr!

Will be taking photos this weekend and then ringing robinsons first thing monday, and then trading standards if I don't get any joy.
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If Robinsons sold you the trailer then you can take up the Sale of Goods Act with them. Please do contact Consumer Direct for further info. They will refer your complaint onto Trading Standards. TS aren't going to realise there's such a problem if only a couple of unsatisfied customers moan. If everyone who has had a problem with CL coontact them it is less likely that CL will brush it off as a one off complaint.
 
Hi you know you said your husband had done back with partition , have done mine as well now . Where is his ??? . Keep in touch phoning MR AR**** on monday. We are also seeking legal advise now for negligance .
 
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