Anybody bought items off Bespoke Equestrian?

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MerrySherryRider said:
It doesn't matter that you are at uni or that you're young. These are not excuses when entering into a contract.
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This ^^

I can understand what you're saying but you have a company with real customers - paying customers do not care how old you are or anything about your personal circumstances, they just want what they paid for. No excuses.
 
Bespokeequestrian said:
I have looked into the distance selling relations and there does not seem to be anything of concern. There is some big companies that sell on this business model, also known as drop shipping.

When the tack shop is set up I will be continuing university part time, i am fully committed to making this work.

I will be taking all comments into consideration
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I think its the charging of a customers card before the goods are dispatched, that needs looking into...

I also think you will find it extremely hard to set up and run a tack shop effectively whilst studying for a degree, but that said it's obviously something that you are determined to do, so all the best to you. I just hope you are able to provide a suitable service to your customers.
 
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What is the point of going in to business as a seller of equestrian products if you do not keep sufficient quantities of every item you sell in stock? You should have funded the business sufficiently so that anything you sell is in stock and you can dispatch them immediately.
Customers want things straight away and if you are unable to do this then I would suggest that your business is doomed to failure.
I would suggest that if you have ordered from this seller that next time you purchase from a legitimate retailer or on line trader that can supply you straight away.
There is often a reason why goods are highly discounted!
 
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This does seem to be going round and round. However it is a widely know practice that a lot of big companies do, it is also legitimate business I have gained a lot of suppliers who are very hard to get for an online store.

if you read through the previous posts you will see that I have said that I will be getting more stock as the company grows, it has only been trading for 5 months also we will soon have a store opening so stock will be a necessity.

The goods are not highly discounted, but we do give customers good deals .


I do get the sense that this is going to continue being a repetitive thing.

If anyone would like me to explain anything more about the company the please feel free to email me any questions to info@bespokeequestrian.co.uk

Thanks
 
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I haven't ordered from BE before, but I quite like the stock sold :)

Do you have any plans to start selling Sprenger stirrups etc?

All the very best of luck in your new venture, it's a shame you've had a rocky start, but from the professional way you've answered everyone's questions etc I'd be happy to order from you.
 
I ordered a cooler from Hope Valley Equestrian online about 4pm last night and it arrived at my house this morning. Thats exceptional service, if i order and pay for something i want it asap, nobody wants to pay for something and wait months for it. You need to sort your supply issue out and not take money if you havent got the goods to dispatch, i agree you show some nice stuff on your page, but i would be annoyed if i was waiting any more than the 2 week delivery, i wouldnt order unless i knew you had the goods there to supply
 
Marydoll said:
I ordered a cooler from Hope Valley Equestrian online about 4pm last night and it arrived at my house this morning. Thats exceptional service, if i order and pay for something i want it asap, nobody wants to pay for something and wait months for it.
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Agree. I love ordering from Hope valley Equestrian as i have found their delivery times amazingly quick and their customer service spot on. Like Marydoll (and most online customers i'd imagine) when i buy something i want it as soon as. 2 weeks is the maximum id expect to wait without contact from the company to explain the delay.
if reasonably small companies can get it right it surprises me how bigger ones like Derby House seem to struggle. Premier Equine are also very good with delivery times but they are a large company with more staff employed so they ought to be.
This is the way to get repeat orders from customers.

tbh, i wouln't be too impressed with trader excuses such as 'im young, at university and struggling to deal with my orders which is why you're waiting 4 weeks' - you have asked for my business, i have paid my money to you, so please keep your end of the deal.
 
I have never used that excuse, and have never said that to my customers .... it has been said on the forum by other users.

And it is a small company, so yes I am still getting it right.

I would appreciate if anyone wanted to enquire further into this matter or wants any more information from me about anything that they please just send me an email, message or phone me, as im not happy continuing to try and defend myself on this forum.

Thanks

Leigh
 
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Not going to argue but item was sent back buyer requested new item which was explained why there was a delay... They accepted this but then later asked for a refund which did not take 4 months :) another side to the story :)
 
Bespokeequestrian said:
Not going to argue but item was sent back buyer requested new item which was explained why there was a delay... They accepted this but then later asked for a refund which did not take 4 months :) another side to the story :)
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Why was an item 3 sizes to small sent out in the first place ? and then still needing to wait for a replacement which was requested and obviously didnt come so 4 months on from the start of the order the client still isnt happy and i can understand why id be pi$$ed waiting quarter of a year for an item
 
Bespokeequestrian said:
Not going to argue but item was sent back buyer requested new item which was explained why there was a delay... They accepted this but then later asked for a refund which did not take 4 months :) another side to the story :)
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If I were you I would stop posting on here and save what little reputation you have left. You point out that you wont be posting again but here you are. Saying you are not going to argue, then trying to argue is making you sound childish and silly, it is also petty and you are managing to put off potential customers. Honestly, stop now before you have no reputation left at all!!
 
Bespokeequestrian said:
Not going to argue but item was sent back buyer requested new item which was explained why there was a delay... They accepted this but then later asked for a refund which did not take 4 months :) another side to the story :)
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Plenty more sides to the story of course - not actually refunding me the full amount (i.e. Making me incur paypal fees), ignoring pms, deleting comments off Facebook when asking for a response and me having to chase constantly to find out whether I was actually ever going to receive the item I'd actually ordered!

All the luck for the future, I hope you manage to establish good customer service and make a real go of what could be a good business. :-)
 
Bespokeequestrian said:
I have looked into the distance selling relations and there does not seem to be anything of concern.
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The Distance Selling Regulations say that goods must be delivered within the time frame agreed with the seller.

If no time frame is agreed, the seller has 30 days from the day after they receive the order to deliver the goods.

Flouting these regulations may not amount to "anything of concern" to you, but your customers, the trading standards authorities and competing bona fide businesses you are driving to the wall may feel otherwise.
 
When will these small, start up businesses work out that they are in a service industry and provide a service? They do seem to think that they are doing people a favour by taking their money! If someone pays you to provide goods within a time frame, then for goodness sake do so. Having read the responses on here by the 'business woman' in quesstion, no way will I order anything from them.
 
Last word on my behalf. Yes I will stand up for my business as it's my livelihood and my baby, so when people start to try and insult you of course you want to put your side across and explain the best you can. However by doing this it seems people are accusing me of arguing etc. and that is by no means the way I wanted to come across.

The company explains clearly within the terms and conditions on delivery times, it also provides contact details and other information.

I would ask that people not take this at face value as you only ever hear about the bad feedback and none of the good and there is plenty of the good, however no one is interested in that.

I do not know what else to say without repeating myself, again there is lots of different reasons behind each of the cases mentioned on the forum that have lead to delays, unhappy customers etc

Again please feel free to contact me I have given out my details publicaly on several occasions on here.

Thanks

Leigh Robinson
 
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She is trying to run before she can walk. Having set up a successful online business (not equestrian) which has been running for 8 years I can tell just by looking at her website.
It is a very basic, poorly refined site. The main pictures on the home page are distorted, there are empty pages and categories which would be better hidden. As for the reasons for return.....one of the boxes you can tick is "dead on arrival" and I note that the only payment method is paypal, a bad sign!
The whole site gives the vibe that it is a very small start up or amateurish operation. I would not risk buying from a site like this one.
If the owner is indeed opening a bricks and mortar tack shop she is in for a huge financial investment, she has plainly spent very little on her online shop and it appears carries no stock, so I wonder how she is going to manage this.
A telephone number is essential on an ecommerce site.
I wish her luck but she needs to tighten up her operation before she expands any more and look after her existing customers properly first.
 
Patterdale said:
She's responding politely, has apologised for delays, and given out many different ways of contacting. Not sure what else the girl can do?
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This ^^ she's had a rocky start, made a few mistakes along the way but is trying to make a go of it. In this crappy economy small businesses need our support.

None of us start out perfect.
 
The website is still saying that delivery can take up to two weeks though which is a shame given that we know the oldest order on this thread was from christmas time. If i was the owner and had been promised prompt deliveries from the suppliers i would be creating merry hell and getting those old orders fulfilled asap. Its nice that the owner has responded on here but what would do their reputation a lot of good would be some of the customers posting to say they have received the goods
 
I ordered november 2013 numerous items... meant for daughter for xmas not recieved anything ! Lots of messages sent many times she said she was goin sort never has ! Now blocked me from fb page and from even inboxing
 
arkon1 said:
I ordered november 2013 numerous items... meant for daughter for xmas not recieved anything ! Lots of messages sent many times she said she was goin sort never has ! Now blocked me from fb page and from even inboxing
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Thats very bad! How very disapointing for your daughter. Hope you manage to get it sorted
 
Hello I'm unsure of who the above is however if it is the person I think you have been refunded and have not been blocked, I would also like to say the items have been sent but buyer still seemed unhappy.
 
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