Anybody bought items off Bespoke Equestrian?

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Yes we ordered 22 days before Xmas and were guaranteed Christmas delivery. After it hadn't arrived by 21 we phoned, apparently it was posted that day... 24th arrived, still no parcel... I think it finally came in the New Year. Not so great as was for a Xmas present. Really disappointed, nobody hardly answers the phone and messages and emails aren't replied too. Shame as we were going to use them for all of our new business kit but will be going elsewhere for sure now. Late delivery happens but be honest with customers when it happens.

ETA although when items did eventually arrive, were of good quality
 
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I have not asked for a refund I have asked for items and have been waiting a long time if they have been sent can I have a tracking number please or proof of posting
 
I have requested the items be sent recorded delivery if not recieved will report her to trading standards absolutely rediculous is saying have been sent last week but surprise surprise has no proof
 
Part of my business is online, I received an internet order on Monday, the courier collected the items today & the customer will receive them tomorrow before 12pm & will also get a text message notifying them of their 1 hour delivery slot, if items are out of stock my suppliers will drop ship for me, once they receive my order it will usually leave the same day, or at the latest the following day with guaranteed overnight delivery. As a micro business I have to offer excellent customer service to attract customers to shop with me over the bigger online shops. I also run a mobile shop, when customers order I endeavour to deliver within 48 hours, if I have to order items in the maximum time they will have to wait for delivery direct to their home or yard is a week.

You cannot expect people to take you seriously having to wait months for delivery from an amateurish website, under distance selling regulations you have 30 days to make the delivery, if not the customer is entitled by law to a full refund, if I were you I would be expecting a visit from trading standards, the hard part is getting the customers to begin with, keeping them should be the easy bit!

I also don't understand the issue with couriers, if you take out a contract with a decent reputable company, you won't have any problems at all!! The cheapo companies are cheap for a reason!
 
Can everyone please read the previous posts as I seem to be repeating myself ... No I do not expect customers to wait months for items it also says within the distance selling relations that if goods cannot be delivered within this time, the seller must agree a time with the buyer.

We ship through Royal Mail currently as they have been the best so far to date.

I really am not going to explain my business any more publicity and do not understand how Horse and Hound can allow this thread to continue and encourage deframation of small business.

Again I would ask if people could contact me personally for more information, I don't see others publically naming their companies on this forum so don't understand how they can contribute towards the libel of others.
 
Bespokeequestrian said:
Can everyone please read the previous posts as I seem to be repeating myself ... No I do not expect customers to wait months for items it also says within the distance selling relations that if goods cannot be delivered within this time, the seller must agree a time with the buyer.

We ship through Royal Mail currently as they have been the best so far to date.

I really am not going to explain my business any more publicity and do not understand how Horse and Hound can allow this thread to continue and encourage deframation of small business.

Again I would ask if people could contact me personally for more information, I don't see others publically naming their companies on this forum so don't understand ho
w they can contribute towards the libel of others.
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hho dont check threads unless they are reported I dont think.
Users are within their rights to name and shame businesses- you see threads all the time moaning about the s@#t service from Derby House and such
 
You keep on asking people to contact you for more information. Why?

This is a thread on an open forum asking it's *users* if they have any experience with your company. This is not about you or your own opinion of your company. You have no control over people posting their experiences on this thread.

There are many many threads on here asking for information about companies. Sometimes the feedback is good. Sometimes it isn't. When it isn't good, the companies that get respect from HHO users are the companies that come on here, apologise for the mess, make no excuses but hold their hands up to where they've gone wrong, and FIX IT. Stop whinging on.
 
Again please read previous comments where it have apologised for the delays etc several times and why would I not want to comment on the forum when it is to do with my own company ?

I ask people to contact me, also explained in previous posts if they have any more issues with the company or myself... As it would be nice if they felt that they could contact me personally instead of posting on a forum. I don't understand why so many people have felt the need to comment this is really getting blown out of proportion
 
Bespokeequestrian said:
Hi Everyone, Im the owner just thought I would pop up and post a couple of things to clear any confusions up.

I run it as a small company online only at the moment. We dont keep stock and it does say this on our website under the terms and conditions of sale. This is because we don't have a warehouse to keep all the items that we sell in and it would be impossible to sell the range of products that we do without a warehouse and thousands of pounds of stock.

We have had problems in the past with people waiting for orders and I do apologise for this, I try answer everyones queries and questions but sometimes it isnt possible and someone may be missed as I am the only person that runs the company.

We do offer a refund after 2 weeks if product have not been received and the customer is not willing to wait. This is also stated on our website under the same terms and conditions.

The contact us page has not been updated which I apologise as the website is new and only went online around 1 week ago. I will of course get the builder round to sort this out right away.

I don't mind if anyone wants to contact me to discuss anything the email address is bespokeequestrian@hotmail.com and my telephone number is 07854496412.

Hope this clears a few things up

Thanks

Leigh
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Original post that was made on this forum by myself
 
Well presumably those with problems with orders have already contacted you anyway :confused3:, people will always share experiences on forums though. ...

derbyhouse/horserugs4u etc etc have regularly been discussed in the past, as have the good ones....
 
Bespokeequestrian said:
I don't understand why so many people have felt the need to comment this is really getting blown out of proportion
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Because it's a thread on a forum. That's what happens. People who see a thread they might be interested in reading or commenting on open it and read it and/or comment.
I have myself had problems with a couple of dodgy companies in the past and afterwards wished I'd have made a thread on here to ask peoples opinions before going through a lot of hassle, so I make it a point to read reviews.
Good or bad, they are very useful to know who's good to deal with and whom to avoid like the plague.
 
Correction I have not been refunded or recieved items she said she was forwarding me proof of posting yesterday and has not
 
Yes you have been refunded can provide proof of this ... Why would you want to keep drawing that out If you want proof I can post it here that's no problem
 
A friend of mine, Kate Wright, has been waiting THREE MONTHS for a browband, promises of posting, promises of refunds - nothing! This is what she asked me to post on this thread today:

" I bought a brow band and after waiting 3 months I still haven't received it. I have asked for a refund and have been completely ignored. Leigh you should be ashamed of yourself.
oh yes and I am a single mother with three children, do you enjoy taking advantage of people, you are nothing more than a common thief."
 
Hello

Your friend asked for a refund on Monday through our old email address that does not get checked as much, I have just checked it now and asked her to send her details so I can issue a refund. There is no problem issuing refunds I just have not read the message asking for it ...

Thanks

Leigh
 
ester said:
Do you not have a time after which refunds become automatic.... 3 months is an awful long time.
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As you can see from a post above when we do refund with out the customer asking for it they are also not happy about it, we ask customers if they want a refund some people do and some people are happy to wait
 
I rather suspect that depends on the communication up until that point/time to refund. We all know things go wrong and that you need to allow companies a bit of good will/breathing space at times to try and resolve it for you but I suspect that runs out after several months.
 
ester said:
I rather suspect that depends on the communication up until that point/time to refund. We all know things go wrong and that you need to allow companies a bit of good will/breathing space at times to try and resolve it for you but I suspect that runs out after several months.
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No one has waited 7 months ... I always offer refunds. I have mentioned this previously as this forum is just going round in circles I can see how that may be missed
 
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