Anybody bought items off Bespoke Equestrian?

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Unfortunately Leigh, there has been a previously very long thread about a company which let its customers down bigtime, and you are perhaps now on the receiving end of a bit of possibly undeserved flack.
 
Fwiw it's probable that whatever anybody writes with a post count of one it is likely to be viewed with suspicion, good and bad alike - they have no history to validate them and could easily all be the same poster for all we were to know.
 
Leigh actually I'm trying to help you!

By using a non-signed for, non-trackable delivery service you are laying yourself open to paypal disputes. If someone tells PayPal the product is not delivered PayPal will not accept proof of posting as, by it's very nature, it is proof of posting, not of delivery. Saying that "the desk" have forgotten to give it to you, well, you're the one who's going to lose out, you NEED to make sure that if that's what you're relying on you actually have it.
 
ester said:
Fwiw it's probable that whatever anybody writes with a post count of one it is likely to be viewed with suspicion, good and bad alike - they have no history to validate them and could easily all be the same poster for all we were to know.
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I've been a member here since 2011.

I'm a very satisfied customer who doesn't think it's fair to see a company I'm very happy with ridiculed on this forum. I've seen so many things get blown out of proportion on here and it's so childish and silly of the equestrian community who've become so awfully bitchy.
 
RayJaguarStorm said:
I've been a member here since 2011.

I'm a very satisfied customer who doesn't think it's fair to see a company I'm very happy with ridiculed on this forum. I've seen so many things get blown out of proportion on here and it's so childish and silly of the equestrian community who've become so awfully bitchy.
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I suppose whether its blown out of proportion depends on the experience youve had.
And yes the equestrrian world can be a bit bitchy, but so can many things in life
 
Penny Less said:
Unfortunately Leigh, there has been a previously very long thread about a company which let its customers down bigtime, and you are perhaps now on the receiving end of a bit of possibly undeserved flack.
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This ^^

Keep your head held high Leigh and don't let yourself be brought into an online fight club.
 
Can someone please help me!! My younger sister who is still a minor foolishly ordered stock from this website. Shes been waiting four months and is constantly getting brushed off by the owner. Four months later I finally cracked and wrote on a status on the facebook page to try and get some response. The owner has now blocked me and deleted all my comments. I cant even mail her on facebook. This is disgraceful. Ive emailed her but where do we all stand? Surely she cant get away with this?
 
trakehnersrock! said:
Still no refund for kate, leigh! Promises are cheap!
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Can someone please help me!! My younger sister who is still a minor foolishly ordered stock from this website. Shes been waiting four months and is constantly getting brushed off by the owner. Four months later I finally cracked and wrote on a status on the facebook page to try and get some response. The owner has now blocked me and deleted all my comments. I cant even mail her on facebook. This is disgraceful. Ive emailed her but where do we all stand? Surely she cant get away with this?
 
Patriciaforde said:
Can someone please help me!! My younger sister who is still a minor foolishly ordered stock from this website. Shes been waiting four months and is constantly getting brushed off by the owner. Four months later I finally cracked and wrote on a status on the facebook page to try and get some response. The owner has now blocked me and deleted all my comments. I cant even mail her on facebook. This is disgraceful. Ive emailed her but where do we all stand? Surely she cant get away with this?
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Id speak to CAB and get in touch with your local trading standards and direct them to this thread
 
Thanks Marydoll. We're actually based in Ireland so a family friend who runs a soliciting firm said legal action is the next step. I never wanted to go this route. But then I never had a company to publicly block me on Facebook after complaining for a perfectly legit reason. All i expected was the goods promptly and an apology.
 
I ordered from Bespoke Equestrian at the end of December 2013. I waited patiently for months for my items... still nothing. I have recently been trying to message the owner on both her business page and personal page on facebook. 9 times out of 10 I am ignored. I have commented on the Bespoke Page asking for an update on my order on a few occasions - and my comments just get deleted. I am now blocked from posting and commenting on the page, and also blocked from messaging. I cannot believe this, so unfair!! I have emailed also - guess what, it was ignored. So was a text I sent to the mobile number supplied on the website. I have been fobbed off the few times that I have received a reply from facebook message - excuses such as problems with supplier, my goods are already posted, my goods must be lost so now they have re ordered them. The excuses are never ending. I can't believe how many other people are also having this trouble! I have never had any such problems with any other company. I can't believe Bespoke Equestrian feel its acceptable to [content removed] give such bad customer service!!!
 
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Kate has finally got her refund - I wonder if it had anything to do with the post I made on her behalf on Bespoke's FB page in capital letters, complaining? Kate had also been blocked from commenting, and I was prepared to get every single FB friend I have to post on Kate's behalf, should I have been blockd also.
 
hey just a little update on my situation. She emailed me back saying that she didn't know my address which is complete rubbish as she must have it at least four times at this stage. when we asked her to send on a tracking number for the order she didn't reply! This is ridiculous! i dont think shes out to scam people i think she just doesnt have the ability to run such a big operation so soon, she expanded too quickly and now I think she is very behind on orders. please help i just want my sister to get her order its not even about the refund at this stage.. the things were ordered for a reason! she assured me it has been sent so i haven't contacted a solicitor but this is beyond a joke. hopefully other people will learn to not order off her and not be in such trouble.
 
You may or may not have seen that there was another thread recently involving this company. Again she was exhorted to sort out the customers who had problems. I hoped she'd have taken some of that on board but evidently not.

Have you tried involving Trading Standards?
 
I ordered a bit in January and have been going round and round with Bespoke (Leigh). She keeps saying the bit shipped but has yet to provide me with proof of shipping. Now she is not responding to any of messages or answering the phone. Who do I contact in the UK to resolve this? I feel like my money has been stolen.

FINALLY just got a reply....I'll let you know how quick the refund comes through
 
KellyLucy said:
I ordered a bit in January and have been going round and round with Bespoke (Leigh). She keeps saying the bit shipped but has yet to provide me with proof of shipping. Now she is not responding to any of messages or answering the phone. Who do I contact in the UK to resolve this? I feel like my money has been stolen.

FINALLY just got a reply....I'll let you know how quick the refund comes through
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Still waiting for refund info....sigh.....
 
My friend has been waiting for 9 weeks for some boots. She was even told they were dispatched last week on next day service. My Facebook comments have been deleted and I've been blocked. The owner has just messaged my friend saying there is no need for her friends to launch a hate campaign....but no mention of the boots. A national journalist pal of mine has suggested Watchdog and a couple of other avenues. I work in PR and manage issues like this online. My advice to my clients is always to be apologetic and make a conciliatory gesture. No such luck here.....and no boots!
 
RayJaguarStorm said:
Not too sure why I'm being mentioned here? You're more than welcome to look at my profile, I've been on here for years and have nothing to do with the company in question bar being a very satisfied customer!
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I suppose either you or Leigh from bespoke could explain what 'gotten' means...as you both use it and it's a bizarre Americanism rarely used here....

You also need a refund from what whatever Mickey Mouse law school taught you the meaning of tortious interference....
 
This is the sort of company I'd use. I like blingy useless stuff :D But never, ever, ever after seeing how this all panned out! Not due to whats been posted by others, but whats been posted by the companies owner!
 
Frumpoon said:
I suppose either you or Leigh from bespoke could explain what 'gotten' means...as you both use it and it's a bizarre Americanism rarely used here....

You also need a refund from what whatever Mickey Mouse law school taught you the meaning of tortious interference....
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Gotten is actually the old form of got and is still in common use in some parts England. American English is composed of UK English that was in use in the 1600s. It is frozen in time.
 
Let's focus on the issue, not that 75% of the population can't write/punctuate. Gets my goat, but that's a different rant.

My friend spoke to Trading Standards yesterday and was told Bespoke Equestrian has broken its contract but not sending within a fortnight. If they do not provide a refund within a set period (I'll check how long) then they should be pursued via the small claims court, which doesn't have to cost an individual anything, but will obviously cost BE more and they'll be legally obliged to refund.

Despite what the young lady says about trying her best and being the only person answering queries, she has time to delete posts and block people (I'm blocked on FB and Twitter) but doesn't have time to respond to direct messages.

Can I urge any of you who have twitter to tweet mentioning @BespokeEquine and the hashtag #BespokeEquestrian (note that they're different) to put pressure on them to honour their obligation to deliver stock/provide refunds.

[Content removed following complaint from Bespoke Equestrian]

There is no need for tweets to be rude, just fair and factual. We are after nothing but what has been bought and paid for.
 
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Everyone affected needs to contact Trading Standards in the first instance. [Content removed following complaint from Bespoke Equestrian]
 
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