Anybody bought items off Bespoke Equestrian?

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tls said:
I very much doubt she places any orders with the suppliers. She is just taking the money. Anyone who says they have actually received any goods are always her friends on facebook.
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I thoroughly disapprove of companies that won't make sure they look after their customers but I think that statement is completely out of order.

Edited to add - although I see that you are one of the people who has been waiting months so can understand your grievance a little more. Have you reported this to Trading Standards?
 
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tls said:
I very much doubt she places any orders with the suppliers. She is just taking the money. Anyone who says they have actually received any goods are always her friends on facebook.
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Here's a photo of my horse with bridle, tendon boots and saddle pad all from Bespoke Equestrian (Note it's the same horse that's on my profile from years ago... Sorry if it's massive too)



And people analysing the grammar and language used? Really?! Get a grip you lot!

I'm not defending the company here, I'm just saying that I've ordered on multiple occasions and always received my products :) I'm a happy customer either way! :D
 
Its easy for me to say, I havent been financially ripped off.
But H & H sometimes reminds me of a witch hunt, I can imagine mucky faced horsy women running around battle fields with pitch forks, screaming...
Bespoke, while this has made for terrible publicity and I hope you can recover. If it was me, Id sack it in, refund everyone and open a new business....this will follow you around forever. Come on lass, you have learned a lot from all this, you can do better. Pull your socks up, puff out your chest and crack on to put this all behind you.x
 
Hi I have bought from this website, never again, I bought a pair of riding boots for my daughter, £110, I returned them the day after, I then emailed them, because the landline number does not exist, and they never answer mobile, she replied to my email 3 weeks later, to ask for my bank details to pay money in for full refund, that was 4 months ago, I still have not received refund, they don't answer any of my emails, telephone calls. I am not the only one, has I asked people on fb, had loads of replies, to say the same has happened to them! Don't use this company.
 
Cherrydan said:
Its easy for me to say, I havent been financially ripped off.
But H & H sometimes reminds me of a witch hunt, I can imagine mucky faced horsy women running around battle fields with pitch forks, screaming...
Bespoke, while this has made for terrible publicity and I hope you can recover. If it was me, Id sack it in, refund everyone and open a new business....this will follow you around forever. Come on lass, you have learned a lot from all this, you can do better. Pull your socks up, puff out your chest and crack on to put this all behind you.x
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I agree with this.
 
I don't remember running around a field with a pitch folk in my hand screaming, with a dirty face! But I do remember replying to someone asking if anybody had bought anything from Bespoke Equestrian, and just giving a genuine answer, u might think it's ok to be ripped off, but I certainly don't. Remind me again in what way your answer helped? And why you were envolved? Did you buy something from bespoke?
 
Toughy said:
I don't remember running around a field with a pitch folk in my hand screaming, with a dirty face! But I do remember replying to someone asking if anybody had bought anything from Bespoke Equestrian, and just giving a genuine answer, u might think it's ok to be ripped off, but I certainly don't. Remind me again in what way your answer helped? And why you were envolved? Did you buy something from bespoke?
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It's 'fork', and 'involved'. Learn how to spell please.

P.S. Your attitude is disgusting.
 
`Have you contacted Trading Standards yet? I suggest you do that if not, and contact your bank. [Content removed following complaint from Bespoke Equestrian]. If you've done that already, great, but if not, take further action, small claims, what have you, because 4 months is ridiculous by anyone's standards.
 
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I don't think toughy did come on ranting and raving - just stated that she (as a new poster) had had issues (and lost a not insignificant amount of money) and as such wanted to point out she hadn't been running round with a pitchfork.

I also happen to think in the days of phones and ipads etc that picking up on a wrong couple of letters is pretty inappropriate and unfair.
 
Without making any comment on the events referred to in this thread, I only every order from reputable companies such as PEI, Robinsons, Equestrian Clearance and Ride-Away in order to reduce these risks.
 
Not sure where I implied it was OK for people to be ripped off and deserved such an aggressive reply? I simply agreed with a post that said this has turned into a witch hunt and that the company should shut down, give everyone their money back and start again. No fingers were pointed at individual members were they? Forgive me, I must have missed the part that pointed out you had to have been ripped off by the company in order to reply to this thread?!

This is a public message board, people are quite entitled to put their own point across, just as you have done, whether you like it or not. How exactly is this post helping anyone? Lots of new members joining, some to say they have had a good experience, some to say theirs was bad... As above, these could all be the same person as far as anybody knows so they don't hold much weight! Anybody can join a million times under different names and post good/bad reviews for their, or indeed others companies.

This isn't going to help you get a refund is it? You would be better off spending your time going through legal channels.

Good luck to you if that's the way you go about your life, I was brought up to respect others opinions (probably part of the education that also taught me to spell- since when was L anywhere near R on a keyboard!), shame others don't.
 
Hi
I have tried personal message on fb, they don't reply! Thanks though, I didn't want to cause trouble, I was just stating my experience like the forum had asked!
 
You are correct, that's what I'll be doing in future! I just wanted to warn other people, so they don't get the same treatment has I had done. Thanks
 
Toughy said:
Hi
I have tried personal message on fb, they don't reply! Thanks though, I didn't want to cause trouble, I was just stating my experience like the forum had asked!
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As you are entitled to do.

I wouldn't bother trying to contact the company now, think that ship has sailed tbh
if they were going to answer you and refund you through that route they would have by now, you need to step it up to another level now if you haven't already done so. So Trading Standards, your Bank, etc.
 
Thanks, I have reported them to trading standards, and have just left it with my credit card company, I'm just glad that's all I ordered, I was going to order a jacket and hat for my daughter also, so could have been much worse, thanks again
 
montanna said:
There are ways of going about things, coming onto a message board ranting and raving at random people isn't going to help you unfortunately, whether you deserve a refund or not.
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Erm, isn't the entire point of this thread for people who have had dealings with BE to share their experience of dealing with the company? To hopefully stop the rest of us being similarly ripped off?

montanna said:
Stupid woman.
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For someone who claims to have been "brought up to respect others opinions", your manners are sadly lacking.
 
Bespoke have also blocked me from their Facebook, I am not on twitter. It is so frustrating [Content removed following complaint from Bespoke Equestrian]
 
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Provided you pay for goods by credit card you simply phone up your credit card company who will pay you back and make a charge back to the company concerned that failed to supply the goods. Once their card merchant company see a large number of chargebacks going through they will stop providing them with a card acceptance facility.
 
With regard to each of these 'posts' covering all 21 pages. If you have a genuine grievance with Bespoke Equestrian i.e. you have ordered products and are not satisfied with the service, then you have 48 hours to email me the problems you have been experiencing.

In the Email please explain all grievance, your post number relating to this thread and your Horse and Hound username.

Should you not reply within the 48 hours then your post will be removed as irrelevant by Horse and Hound.

This post will be posted everyday for 1 week, after which if you do not reply to me directly at info@bespokeequestrian.co.uk, all posts will be deleted.
 
Wow, have H&H agreed to remove "irrelevant" posts?

That'll be a change to their normal modus operandi.

[Content removed following complaint from Bespoke Equestrian]

As I stated in response to your pm to me, I have not been a customer of yours, so perusing me through the courts would be futile on your part. I stand by my (non libelous) generic comment earlier in the thread :)
 
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