Anybody bought items off Bespoke Equestrian?

Status
Not open for further replies.
This is exactly why I have posted the previous post, too many people have opinions on things they know nothing about. Only genuine grievances should have been aired but not necessarily on this forum.

The fact that usernames on this forum do not tell me who they are and if they have actually ordered from the company hinders any solutions to customers problems.

Horse and Hound were the ones who told me what to do with regards to the 48 hour timeline and the removal of irrelevant posts.
 
What a load of bull. Don't try telling people what threads they can and can't comment on, on an open forum. Who the hell do you think you are? I do hope you don't think your little paddy is impressing anyone here, because it's really not. People have opinions on all kinds of things, and they express them, often on forums like this. If you don't like the bad press, stop earning the bad press. I will tell you what my opinion is, purely from the posts YOU have made, and my opinion is that I will stick to dealing with professional business people and reputable companies.

Oh and well done bumping this trainwreck back to the front page.
 
You really are a piece of work! And this is from someone who was supporting you at the beginning of the thread.
 
Well that was an interesting read! I was completely unaware of this thread, thank you BE/gf13 for bumping it back to the front page so I could read it. A company I personally shall not be ordering from.

(Isn't there something in T&C's about having multiple accounts?)
 
Bespokeequestrian said:
With regard to each of these 'posts' covering all 21 pages. If you have a genuine grievance with Bespoke Equestrian i.e. you have ordered products and are not satisfied with the service, then you have 48 hours to email me the problems you have been experiencing.

In the Email please explain all grievance, your post number relating to this thread and your Horse and Hound username.

Should you not reply within the 48 hours then your post will be removed as irrelevant by Horse and Hound.

This post will be posted everyday for 1 week, after which if you do not reply to me directly at info@bespokeequestrian.co.uk, all posts will be deleted.
Click to expand...

Can't quite see how this would work - are H&H going to remove the whole thread? Otherwise, how will they know which posts to remove? Have I missed something here?
 
Bespokeequestrian said:
This is exactly why I have posted the previous post, too many people have opinions on things they know nothing about. Only genuine grievances should have been aired but not necessarily on this forum.
Click to expand...

Noi, i suppose that wouldnt do at all would it. Cant have people with who have suffered bad service from a company bandying it around, and horror, it getting to the ears or potential customers.

Its called a review, dear. Look it up.
You'll find reviews on hotels, holiday companies, air lines and all sorts online these days. None of which is illegal in the slightest. suck it up and seek to make more happy customers than unhappy ones.
 
[Content removed following complaint from Bespoke Equestrian] I was blocked on FB and twitter. [Content removed following complaint from Bespoke Equestrian]

Why should people who have a grievance email BE. They've probably, like my friend, been emailing and calling repeatedly [Content removed following complaint from Bespoke Equestrian]

This is an open forum of people complaining about [Content removed following complaint from Bespoke Equestrian] service. [Content removed following complaint from Bespoke Equestrian]

[Content removed following complaint from Bespoke Equestrian]. Accept responsibility, apologise and stick to what you say and people will stop using their right to complain.

If you run and internet business, be prepared for the internet to judge you on your service.
 
Last edited by a moderator:
Capriole said:
What a load of bull. Don't try telling people what threads they can and can't comment on, on an open forum. People have opinions on all kinds of things, and they express them, often on forums like this. If you don't like the bad press, stop earning the bad press. I will tell you what my opinion is, purely from the posts YOU have made, and my opinion is that I will stick to dealing with professional business people and reputable companies.

Oh and well done bumping this trainwreck back to the front page.
Click to expand...

Obviously, you can only have an opinion on something if you have first hand, expert knowledge :p



hairycob said:
Wow. BE who taught you PR? I would like to make sure I avoid using them.
Click to expand...

Probably the same firm who advised a company that makes pyjamas for ponies .............. scarily similar :(
 
Capriole said:
What a load of bull. Don't try telling people what threads they can and can't comment on, on an open forum. Who the hell do you think you are? I do hope you don't think your little paddy is impressing anyone here, because it's really not. People have opinions on all kinds of things, and they express them, often on forums like this. If you don't like the bad press, stop earning the bad press. I will tell you what my opinion is, purely from the posts YOU have made, and my opinion is that I will stick to dealing with professional business people and reputable companies.

Oh and well done bumping this trainwreck back to the front page.
Click to expand...

Couldnt have put it any better, please forum members, nobody is required to give anyone any of your personal information, [Content removed following complaint from Bespoke Equestrian]
 
Last edited by a moderator:
An absolute disgrace.

You don't run a successful business by bullying customers/potential customers - both of which it seems you won't have much of if you continue with this attitude.

Will never buy from this company EVER.
 
The post above was trying to address the problems that customers are having... i.e if they have a genuine problem then we would like for them to email us therefore sorting out their problems.

Such as the person above who received the wrong size boots, if they were to email us then we would sort out an exchange of the boots and make sure they received the right size.

Again we are getting lambasted for trying to sort out the problems raised here, we are not at all trying to bully customers into giving us information, just trying to sort out customers problems.

So once again if anyone has a genuine grievance that they would like addressed then please email us and we will try and resolve this for you, however we cannot solve problems when we DO NOT know who the customer is.

We apologise if it came across in the wrong way.
 
We are at current trying to work out what posts on here commenting about our service are legitimate, by getting the customers who have a problem with an order, service to email us this will allow us to see what the problems are. This way it will help us understand how to provide better service and also allow the problems that the customers are having to be solved and resolved.

Horse and Hound have said that the posts, where people have claimed to have a problem however do not get in contact will be removed as non genuine customers.

This is the way that it was meant to come across, and again we apologise if it did not
 
Bespokeequestrian said:
We are at current trying to work out what posts on here commenting about our service are legitimate, by getting the customers who have a problem with an order, service to email us this will allow us to see what the problems are. This way it will help us understand how to provide better service and also allow the problems that the customers are having to be solved and resolved.

Horse and Hound have said that the posts, where people have claimed to have a problem however do not get in contact will be removed as non genuine customers.

This is the way that it was meant to come across, and again we apologise if it did not
Click to expand...

[Content removed following complaint from Bespoke Equestrian]
 
Last edited by a moderator:
We are trying to work through the problems by doing this, by getting customers to send us emails with their complains that may have not been solved we can not only improve the service that we provide but solve the problems they may be having.

As previously said its very easy for people to make multiple profiles on this forum therefore it is very hard for us to work out who is a 'genuine' customer. I do not see how this is in any way 'conniving', as before mentioned it will not be every post being deleted just the ones identified as non-genuine.

We are in no way saying that there has not been problems and that people should not have the right to air they problems publicly, however we are trying to take steps to solve these customers problems.

"Eta - how would them emailing you identify them on here? You have no right to demand posters personal details - it is an anonymous forum..."

How are we meant to know who the customer is, what they have ordered, if what they are saying is true. If we use the example of the customer above who received the wrong size boots. We cannot contact the customer to offer them a replacement pair as we do not know who they are, so by them contacting us with their post number we know exactly what is going on and can help sort out the problem and also identify the post as genuine.
 
Last edited:
Can you not go back through your emails to find the notifications of complaints from customers to your FB account that you have removed? That way you'd be able to sort the genuine problems out and most people are pretty generous and would comment on this or other threads to say that you had really made efforts to finally sort their problems out?
 
You shouldn't be using a forum to identify unhappy customers, you should have an email and phone trail to do that for you.
 
Some of these posts are very old, some we may have not realised had any problems and they may have posted on this thread.

We are not asking for any personal information, etc you can even private message us on here if you wish. All we wanted to achieve is to solve the genuine problems that have been aired on this thread. The aim was to not to bully anyone etc as previously mentioned by previous posters.
 
Last edited:
In the Email please explain all grievance, your post number relating to this thread and your Horse and Hound username.

and if they tell you about their order problems not sure how that isn't personal information..

It really isn't usual to rely of a forum for dealing with customer complaints.
 
Like we have said previously, we cannot identify which customers have had a problem with their usernames on here. For example how are we meant to identify what order 'Toughy' had and what we can do to help them with the problems they are having ?

We aren't trying to be difficult here, rather trying to get posters with problems to come to us, and get them sorted for them.

We cannot understand how wanting to solve the customers problems discussed on this forum has caused such a stir.

We do not rely on this forum for that however just trying to solve the problems already mentioned on it, that people feel are unresolved.
 
Im sorry but that just sounds like a load of claptrap, when i read back the posts on here it appears that the customers with issues when they tried to contact you had problems doing so and some say they were blocked on fb when trying to get in touch there, now youre asking for post numbers and user names along with peoples other personal information ....... And you dont see the problem with that ?
 
Bespokeequestrian said:
We are trying to work through the problems by doing this, by getting customers to send us emails with their complains that may have not been solved we can not only improve the service that we provide but solve the problems they may be having.

As previously said its very easy for people to make multiple profiles on this forum therefore it is very hard for us to work out who is a 'genuine' customer. I do not see how this is in any way 'conniving', as before mentioned it will not be every post being deleted just the ones identified as non-genuine.

We are in no way saying that there has not been problems and that people should not have the right to air they problems publicly, however we are trying to take steps to solve these customers problems.

"Eta - how would them emailing you identify them on here? You have no right to demand posters personal details - it is an anonymous forum..."

How are we meant to know who the customer is, what they have ordered, if what they are saying is true. If we use the example of the customer above who received the wrong size boots. We cannot contact the customer to offer them a replacement pair as we do not know who they are, so by them contacting us with their post number we know exactly what is going on and can help sort out the problem and also identify the post as genuine.
Click to expand...

If you reply to the emails customers have already sent you maybe you wouldn't have a problem. The thread is simply people voicing their opinions on service, not as a means to get a refund - you have their original emails for that. Who are you to call people liars? [Content removed following complaint from Bespoke Equestrian] .

[Content removed following complaint from Bespoke Equestrian]
 
Last edited by a moderator:
As others have said... even if people did do as you have ordered them to (and I do not think they should... there should be a clear paper trail your end to be able to tell who you owe money to), [Content removed following complaint from Bespoke Equestrian]
 
Last edited by a moderator:
There is no need for the thread to get personal, as I believe this is about Bespoke Equestrian not the people behind it. We do not believe that asking customers who have posted genuine concerns on this forum to tell us how we can solve them and improve the service that we provide as 'unprofessional','dishonest' or in any way 'deceptive'.

We are not at all calling people liars, and have never tried to imply this.

We are not as you have described 'paranoid', however it is possible for people to do this, that is all we are implying.

If anyone wants to discuss that with H&H they may via telephone as we did when we received the advice given by them mentioned above.

All we were trying to do was solve the problems that people have posted and try to rectify the service that they have received.

I apologise if anyone has taken that the wrong way or finds it in anyway inappropriate.
 
Last edited:
Status
Not open for further replies.
Top