Anybody bought items off Bespoke Equestrian?

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Ok I have been owned and run a business for over 15 years and never in all this time have I seen such a "Witch Hunt"

This young company run by a young girl is trying to do the right thing and find out what problems there are and how to rectify them. To do this out of 27 pages of mainly 'haters' is very dificlut when their usernames do not give any reference point that can be used by Bespoke to find 1. Invoices 2. E-Mails 3. Payments/Refunds How the hell is she meant find an invoice for a pair of boots with the name Toughy on the top? It wont exist will it. Equally the e mail address will not have Toughy in it and neither will the payments or refunds. I am sure credit cards/paypal/nochex/sagepay will not have nicknames next to payment details!!!

Everytime she tries to sort this forum out people start with the "my friend this" and "I know someone who" none of which happened to them direct and therefore are as Bespoke said irrelevant. Let the people with the problems come forward otherwise who is to say that Bespoke has done any of these things.

Bespoke is not asking for the details of any of the people commenting or those expressing an opinion just those wh have a grievance. Slagging them off as Toughy is not going to help if she doesnt know who the hell Toughy is.

So if I had had any trouble with this company and had a genuine grievence and wanted it sorted then I would be more then happy to give my details instead of hiding behind a username that means nothing to the company in question. How hard is this to understand?

All of the comments and opinions calling this girl a liar and doubting her are disgusting you are getting far too personnel. At her age she has got off her arse and got suppliers from outside the country that no one else has and is supplying products that no one else has in the UK. She is obviously reliant on manufacturers and various courier services which is a major problem in this type of business. At least she has given it a go how many of you haters run your own business and know of the pitfalls involved in it?

As for the deletions from FB and Twitter so what its her account. I delete and block people I dont need otherwise I would have hundreds of so called friends some of which are actually my competitors. Everyone does a clean up of their FB every so often!!!

All of you who have made comments and voiced their opinions for the service etc based on posts made by people who you have no idea if it is genuine or not, how stupid are you going to look when these posts are deleted because they have not been genuine and have never ordered or had anything to do with Bespoke and are hiding behind their username. This company is trying to sort is out!!!!!

Give the lass a chance she is trying to fix this and obviously H & H will have advised her. She has the name and telephone number of the woman she spoke too if you think she is lying phone the flaming number and find out it that woman works for H & H and what her position is within H & H. Easy!!!!

Lets see how many of the posts answer her before we try to 'lynch' her shall we. Pack of vultures all of you!!!
 
Yet another first poster on this thread - there is a lot of them.

New poster - If you read the thread through, a lot of people shared your view initially (me included). Unfortunately BE's attitude, refusal to deal with aggrieved customers, and even threatening legal action, has changed the tone of the thread. At the start of the thread BE had a lot of support, it is on,he by her own actions that this changed.

No one has treated this thread like a witch hunt - it is simply customers expressing their displeasure (and sometimes pleasure) in the service provided. BE's responses though have made people quite cross...

Eta - no one is saying this woman doesn't work for H&h, just that H&h themselves have denied that what BE said is true. I believe the H&h admin rather than BE
 
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Let me see now first posters are not meant to be on here are they not? Why is that do you haters have the exclusivity of this forum Fides. Have you actually had any dealings with this company or are you just gobbing off too?
 
Del Boy said:
This young company run by a young girl is trying to do the right thing and find out what problems there are and how to rectify them.
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As an experienced business owner, perhaps you can advise BE that trying to contact her own customers through a third party forum is hardly professional [Content removed following complaint from Bespoke Equestrian] because she apparently can't keep track of her own orders.

Any aggrieved customers I'm sure will have contacted her directly, if they wish to do so. All she needs to do is respond to her own emails, telephone calls and FB messages.
 
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Tiddlypom said:
Sorry, Del Boy, you must try harder next time if you want to become a decent troll.
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:thumbup::clap:

She doesn't need to know names to get back to her customers, Del Boy, because everyone who was complaining on here said they had emailed/called/got in contact somehow and been unsuccessful. Therefore, she already has evidence of which customers are unhappy either through facebook, email, whichever, and so she does not need to come onto a forum and try to [Content removed following complaint from Bespoke Equestrian] people into giving out their personal details. She has all the details she requires, and perhaps if she spent a little less time repeating her [Content removed following complaint from Bespoke Equestrian] story on this forum [Content removed following complaint from Bespoke Equestrian], there wouldn't be quite so many complaints.

From one uni student to another, [Content removed following complaint from Bespoke Equestrian]

PS - is there any way of an admin or someone checking IP addresses? I'm sure they have better things to do but I do wonder how many of these posters are BE.
 
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Del Boy said:
Let me see now first posters are not meant to be on here are they not? Why is that do you haters have the exclusivity of this forum Fides. Have you actually had any dealings with this company or are you just gobbing off too?
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If you had read the thread properly before accusing me of "gobbing off" you would see that I was originally a supporter of BE. No one but BE's own actions changed that view. I actually argued FOR BE quite strongly towards the start of the thread. Unfortunately their subsequent actions (like starting a new profile - which they admitted to, and threatening people with legal action) have made people disrespect the company and it's owner.
 
Then phone her personally and ask this woman if that is what was told to BE because it seems very strange if BE have her details that they would blatantly lie about what she is meant to have said. This company is trying to sort the problems for gods sake the lot of you get a grip and funny enough I have read the whole sorry saga. Again have you ordered anything from BE and had bad service or are you just jumping on the band wagon. Why is it a case of labelling her a liar but believing H & H just because its their forum page? We all know in life the bigger they are the more lies they tell but then again its much easier to knock the feet out from under someone small isnt it!! Let her sort it and if the 'genuine grievences' will not come forward what does that say about the whole thing. I would love to know more about this young girl because she most be loosing the sodding will to live after you lot have had a go at her. As for bringing her parents into this argument I personally think they have shown decorum by not interfering and letting her try to deal with it herself. I bet they are extremely proud that she is trying I would be if she was mine. Just wait if I was them and I knew my daughter was getting this grief I would eventually jump in and it wouldnt be pretty. Its disgusting that you posters make this personnel and even comment about her parents Get a grip.
 
Again have you had any dealings with this company? Do you know who is behind the company? Everytime BE try to solve things people jump down her neck. From what she has been saying you can tell she is young and just starting out lets find out how young and what the background is shall we then lets see if some of us feel ashamed at the pressure we have put on this person.

First thing tomorrow I am going to ring her and find out her story warts and all. Will then tell it how it is on this thread. Will be interesting and I bet I will be the 1st to do it.
 
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As I stated earlier and again above - I was a supporter of BE. I am no longer because of her own actions. I found this thread because I was considering ordering from the company, and had decided I would still use the company but would give them a little time to get organised before actually ordering. I have followed the thread with interest to see if their service improved as I really like some of the products in stock but their attitude as the thread has gone on has made me decide never to use them.

That is what the purpose of feedback threads is - so when someone is looking to see whether a company is good, there is information that is searchable. I'm guessing that is how and why you found the thread? After all this is the first thread you have posted on.

I, as have others, offered BE advice in a kind manner in the start of the thread. I even did a few posts up suggesting that maybe to try and turn the thread round into something more positive. I even suggested above that maybe she should have appealed to customers who had had problems resolved to come forward in her support - there are very few posts where people have said they have had refunds or their order.

BE has a fantastic site with some fantastic products but it has been well marketed and poorly. As well as criticism she has also had a wealth of advice. Some of which she has accepted, if not put into practice. Perhaps you could offer some of your own experience in way of advice to help this young, struggling entreupreur?

ETA - BE has a stock phrase that seems to come out frequently of 'contact me with your problem and I will sort it'. People have responded that they have and she has not honoured this promise. She is a very eloquent young lady and can argue her point very well, but by not backing this up with actions (and a little bit of humility - instead of threatening legal action), the words are very hollow and their meaning is lost.
 
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Sorry, not having that. She is at university so old enough to better and supposedly intelligent enough too, but that is completely irrelevant. Being young is not an excuse for consistently appalling customer service. This company is ripping people off. Now she is on a forum pretending to chase this up whilst threatening people, when clearly she ought to be going back through her records and finding which customers had a grievance that she didn't reply to or which customers she blocked on facebook because she didn't like hearing their negative feedback.

You are quite clearly a troll, and quite probably the girl behind BE. I don't see any other reason why someone would join the forum today and be so passionately protective of someone who has ripped people off and then threatened them.
 
Del Boy said:
Again have you had any dealings with this company? Do you know who is behind the company?
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I would imagine that quite a few people's dealings with BE have only been via this thread, mine included. It has been sufficient for me to form an opinion on the company though. Sadly, it's not particularly favourable.
 
Bespokeequestrian said:
The Del Boy poster is nothing to do with us.
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Then why did the admin ban them? They wouldn't ban them for no reason and they weren't abusive. They were quite supportive of you, they didn't use and swear words or anything. Perhaps your IP address is now being watched by admin?

ETA - I'm tired and going to bed - it's a school night. BE why can't you just follow peoples' advice? You could have totally turned this thread round by now but you keep doing more and more outlandish things :( Could you try getting people to come forward who have had their problems resolved? This would benefit you more than an apparent cover up.
 
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I've dealt with bespoke equestrian on a few occasions and I have never yet had a problem with their company/ customer service, my products were delivered on time on every occasion bar one, and when I spoke to the owner she assured me that it was a shipping delay and my product would arrive in x amount of days, to which it did.
I would use this company again, and I also know of many people who have been happy with the service they got from this company.
 
frankiejones said:
I've dealt with bespoke equestrian on a few occasions and I have never yet had a problem with their company/ customer service, my products were delivered on time on every occasion bar one, and when I spoke to the owner she assured me that it was a shipping delay and my product would arrive in x amount of days, to which it did.
I would use this company again, and I also know of many people who have been happy with the service they got from this company.
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Hello and welcome to the forum. It's great that you joined to tell us about your customer experience.:D:D
 
It would be interesting if BE answered DelBoy's call, [Content removed following complaint from Bespoke Equestrian]. Let us know how you get on with that.
 
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Interesting that under 'del boy's name, instead of saying 'foal' it says 'bespokeequestrian under clause 3.2'... I wonder what that clause is? Never seen that under a username before...
 
Aha!

Clause 3.2:
Users are strongly discouraged from registering multiple usernames, acceptance of which is discretionary. In any event, anyone who registers a second username and then uses it inappropriately will be named on the open forum, in addition to having their accounts blocked.

Busted bespokeequestrian! Perhaps time to come clean and own up?
 
miss_c said:
Aha!

Clause 3.2:
Users are strongly discouraged from registering multiple usernames, acceptance of which is discretionary. In any event, anyone who registers a second username and then uses it inappropriately will be named on the open forum, in addition to having their accounts blocked.

Busted bespokeequestrian! Perhaps time to come clean and own up?
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Oh dear....
 
[Content removed following complaint from Bespoke Equestrian]

Del Boy / BespokeEquestrian / gemstoneflyer13 you need to make sure ALL your customer are happy, not just those who have complained on here. I told you weeks ago that people were asking on FB where their products were and that you hadn't replied. It was a golden opportunity for you to reply on there and have a trail of happy customers whose problems had been solved - [Content removed following complaint from Bespoke Equestrian]. It's not the customers for who everything goes smoothly who are your best ambassadors, it's those who can say "when it went wrong my problem was solved, calmly, politely and swiftly". [Content removed following complaint from Bespoke Equestrian]
 
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Surely the thing to do here is just to go through emails and respond to/resolve ALL issues, with a note to say

'Sorry for any inconvenience caused by problems with our service. I hope all has now been resolved to your satisfaction. If there is anything else at all that we can do to help, please to not hesitate to ask. We appreciate all feedback, and if you are now happy with our service, positive reviews on social media are always appreciated.
Thank you again for your custom.'

Or words to that effect. As everyone who has complained on here has always stated that they have tried all the other contact avenues, surely this would sort out all problems?
I really don't get the constant bumping of this thread!
 
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