silvershadow81
Well-Known Member
apologies in advance, this may turn out a long post but we are at our whits end and Really not sure how to proceed....
2 1/2 years ago we had Hymas arena install our arena at home. They came and did a site survey, quoted, I did the planning and then they constructed it, advised on maintenance equipment- which we then bought a grader and quad to ensure it was totally suitable and we could keep it good.
a month later we contacted them and said it was riding deep- no replies so chased down and we were told to purchase more fibre- so we paid them and they had Equestrian Surfaces to deliver is an additional bale and we spread and levelled it.
we were told they can take a while to settle, so put up with it. Arena is used by one horse and spent more time on the quad than riding the horse In there!
Spring asked Equestrian Surfaces how much fibre should be in an arena our size- as it was still riding Inconstantly unstable (like a ball pit) they advised another bale- which we purchased and added...
This still didn’t resolve the issue, we were told it needed water- so water it had- load of it, which didn’t help.
contacted Hymas five more times, was told someone would be in touch- nothing
purchased another fibre bale to try!
so asked Equestrian Surfaces to come to check it- they said the fibres hadn’t been distributed evenly, so suggested they come out and re do this- so they quoted, we paid and the work was done with the surface power harrowed and levelled.
zero reply from hymas
The surface work made no difference, so another visit from Equestrian Surfaces who said the sand didn’t look right and took samples.
Samples back and were told the sand was not the correct equestrian grade.....
notified Hymas of this discovery which did prompt a response..... that they wanted their own sand analysis done- by the supplier of the sand- Mansfield Sand.... we agreed.
mansfield sand came out and took samples..... they have said there is nothing wrong with the sand.....
we have asked Hymas to come out to see for themselves and suggest a route forward, we have had zero response again.
we are absolutely so incredibly FED UP with this useless and VERY expensive arena!!
I have accounts of every spend, correspondence and desperate for it to be resolved.
I just wondered if anyone can advise?? Is there a membership body we can get advice from? Has anyone taken an arena company to court before??
Anything?! X
2 1/2 years ago we had Hymas arena install our arena at home. They came and did a site survey, quoted, I did the planning and then they constructed it, advised on maintenance equipment- which we then bought a grader and quad to ensure it was totally suitable and we could keep it good.
a month later we contacted them and said it was riding deep- no replies so chased down and we were told to purchase more fibre- so we paid them and they had Equestrian Surfaces to deliver is an additional bale and we spread and levelled it.
we were told they can take a while to settle, so put up with it. Arena is used by one horse and spent more time on the quad than riding the horse In there!
Spring asked Equestrian Surfaces how much fibre should be in an arena our size- as it was still riding Inconstantly unstable (like a ball pit) they advised another bale- which we purchased and added...
This still didn’t resolve the issue, we were told it needed water- so water it had- load of it, which didn’t help.
contacted Hymas five more times, was told someone would be in touch- nothing
purchased another fibre bale to try!
so asked Equestrian Surfaces to come to check it- they said the fibres hadn’t been distributed evenly, so suggested they come out and re do this- so they quoted, we paid and the work was done with the surface power harrowed and levelled.
zero reply from hymas
The surface work made no difference, so another visit from Equestrian Surfaces who said the sand didn’t look right and took samples.
Samples back and were told the sand was not the correct equestrian grade.....
notified Hymas of this discovery which did prompt a response..... that they wanted their own sand analysis done- by the supplier of the sand- Mansfield Sand.... we agreed.
mansfield sand came out and took samples..... they have said there is nothing wrong with the sand.....
we have asked Hymas to come out to see for themselves and suggest a route forward, we have had zero response again.
we are absolutely so incredibly FED UP with this useless and VERY expensive arena!!
I have accounts of every spend, correspondence and desperate for it to be resolved.
I just wondered if anyone can advise?? Is there a membership body we can get advice from? Has anyone taken an arena company to court before??
Anything?! X
