Avoid sleekez

dianchi

Well-Known Member
Joined
26 February 2007
Messages
6,125
Location
Herts
HI All,

I know that we often have a whinge about products, but please do not part with your money to this company.

Poor product, badly finished, wont refund, poor customer service, over priced!

Much better coat removing products out there!!!

Dont make the mistake i did!
 

Red-1

Well-Known Member
Joined
7 February 2013
Messages
12,489
Location
Recently bought into cob culture.
I have never heard of this product. Just googled it and it seems to look like a hacksaw blade set into a wooden handle? On the video it looks to get the hair out.

I would be very careful giving a vague dis on a company. I think it would be more helpful if you were specific in exactly what was wrong with the product and in what way they showed poor customer service?

I guess the price is worth it to some, not to others.
 

dianchi

Well-Known Member
Joined
26 February 2007
Messages
6,125
Location
Herts
Placed order- no mention of no stock- immediately took money
3 Days later send a no stock email, with a week extra lead time
Arrives, Postage costs 1/2 of what they charged (so over chargement), poorly wrapped/ envelopes ripped- no packing slip etc

Product its self is nice to hold in the hand, but is an untreated bit of wood that marks easily and not sure what will happen if it gets damp.
The "blade" was covered in glue from poor manufacture which I had to pick off before being able to use.
You cant replace the blade as its just glued in, so when it dulls or blunts you have to buy a whole new one.

Contacted them and they didnt care, no apology, stated prices are set by the states (where its cheaper?!), no offer to help.
£25 out of pocket.

Def should have stuck with old tried and tested shedding blades!

http://www.barnstormers.co.uk/acatalog/Grooming_Accessories.html
 

Shady

Well-Known Member
Joined
24 October 2014
Messages
5,767
Location
lost in the wilderness of France
How did you pay D ? you might be able to claim back the money ' goods not fit for purpose, poor quality' etc , i use paypal now for this reason so i can open a case and i've won 3 times now for shoddy goods, i hate losing money that i work my butt off to earn so i'm sorry you are out of pocket, it sucks, xxxx
 

keepitugly

Well-Known Member
Joined
19 September 2013
Messages
107
Location
North East England
I actually have one of these and I think it's really good, not as good as it looked on the video mind you, but still I find it better than a normal shedding blade. I had no problems with packaging/stock/delivery etc.
 

Dubsie

Well-Known Member
Joined
26 January 2009
Messages
4,756
Location
The Edge of Suburbia, Berkshire.
Under the Distance Selling Regulations you have the right to inspect the goods and if not happy return them (at your cost) for a full refund including refund of the postage you paid to the company. All you need do is advise them within 7 days that you're cancelling the contract, and return it with the original packaging - I'd recommend using a signed for delivery. They have to refund you.
 

Barnacle

Well-Known Member
Joined
25 January 2015
Messages
773
Location
London
I ordered 5 of these. They were out of stock then also but not a big deal. Got them, all good. Perfectly happy. They are better than a furminator in my opinion and far more effective than a traditional shedding blade. There is now a company producing an identical copy of this product in the UK, however. I can't remember what it's called but if you want the product without the hassle of shipping, that's where to go.
 

9tails

Well-Known Member
Joined
20 January 2009
Messages
4,585
I ordered 5 of these. They were out of stock then also but not a big deal. Got them, all good. Perfectly happy. They are better than a furminator in my opinion and far more effective than a traditional shedding blade. There is now a company producing an identical copy of this product in the UK, however. I can't remember what it's called but if you want the product without the hassle of shipping, that's where to go.
It's the Equigroomer. Better quality product too from images.
 

dianchi

Well-Known Member
Joined
26 February 2007
Messages
6,125
Location
Herts
I am mildly annoyed that I will end up out of pocket for 2x Shipping cos their product is cr@p

More than happy to send back but I think its a little unfair that when they over charged for postage that i lose that plus the cost of having to send back :(
 

merlinsquest

Well-Known Member
Joined
13 November 2005
Messages
8,924
Location
Surrey/hants
But they haven't overcharged you for postage, someone has to actually pack the thing which takes time & has to be paid for, plus the packing materials aren't free either. If they have sent it Royal Mail rather than a courier then they have also had to drive to the Post Office as well, so more time involved. If you are unhappy, then pack it up & send it back as you are entitled to do, the returns policy should be clearly displayed on their website.
 
Joined
4 October 2015
Messages
1
Dianchi,

As a representative of SleekEZ, I am guessing that this was from several months ago when we had an onslaught of orders from the Spring. I do not know to whom you had such an experience from SleekEZ, or if you even ordered direct. I do know that the shipping overseas is exactly what the commercial rate is that we actually pass on to the customer. We do not even charge a handling fee to the customer.
As far as the condition of the product when you received it that is totally unacceptable. We did have a period of time that product was going directly from the mill to a fulfillment house so there was some oversight in quality control. Furthermore, all units were instructed to be individually shrink wrapped and contain information. The packing slip is on the customs form that is stuck to the package.
Because of various complaints, shipments not sent or the wrong order received, we no longer contract with that fulfillment house and are once again sending orders direct. You should have NEVER received a product that looked as you described.
All the product have been finished with a wax coating, and it is then shrink wrapped.
As for the blade, it isn't a "blade" per se that needs to be sharpened. It is actually a patented metal unit with a specific pattern of tiny teeth made specifically for SleekEZ. It really does not become dull. It does not shave the hair. If it does not seem to be as effective, take a good scrub with a brush to the teeth to clean between the teeth. You might also apply some wood conditioner to the handle and olive oil to the blade to preserve it. I have been using the same as many of our customers for over three years now. So, it is a great value considering its effectiveness and life.
If you will please email us again at info@sleekez.com, I will see to it that this is rectified immediately and we can refund you or send to you one as it should have been sent in the first place.
We do have two distributors in the UK now and hope that this will reduce the cost of shipping. We have sold many to the UK and continue having happy customers. Eqclusive.com and Wrightequine.com are fabulous and put the customer first.
Again, so sorry that you had this experience. We did have a bit of a tough time last April and May and did the best that we could with a limited staff. We have learned our lessons and hope to never have any of our customers have such an experience. We DO love our customers and think of all as part of a large family.
 
Last edited:

dianchi

Well-Known Member
Joined
26 February 2007
Messages
6,125
Location
Herts
Dianchi,

As a representative of SleekEZ, I am guessing that this was from several months ago when we had an onslaught of orders from the Spring. I do not know to whom you had such an experience from SleekEZ, or if you even ordered direct. I do know that the shipping overseas is exactly what the commercial rate is that we actually pass on to the customer. We do not even charge a handling fee to the customer.
As far as the condition of the product when you received it that is totally unacceptable. We did have a period of time that product was going directly from the mill to a fulfillment house so there was some oversight in quality control. Furthermore, all units were instructed to be individually shrink wrapped and contain information. The packing slip is on the customs form that is stuck to the package.
Because of various complaints, shipments not sent or the wrong order received, we no longer contract with that fulfillment house and are once again sending orders direct. You should have NEVER received a product that looked as you described.
All the product have been finished with a wax coating, and it is then shrink wrapped.
As for the blade, it isn't a "blade" per se that needs to be sharpened. It is actually a patented metal unit with a specific pattern of tiny teeth made specifically for SleekEZ. It really does not become dull. It does not shave the hair. If it does not seem to be as effective, take a good scrub with a brush to the teeth to clean between the teeth. You might also apply some wood conditioner to the handle and olive oil to the blade to preserve it. I have been using the same as many of our customers for over three years now. So, it is a great value considering its effectiveness and life.
If you will please email us again at info@sleekez.com, I will see to it that this is rectified immediately and we can refund you or send to you one as it should have been sent in the first place.
We do have two distributors in the UK now and hope that this will reduce the cost of shipping. We have sold many to the UK and continue having happy customers. Eqclusive.com and Wrightequine.com are fabulous and put the customer first.
Again, so sorry that you had this experience. We did have a bit of a tough time last April and May and did the best that we could with a limited staff. We have learned our lessons and hope to never have any of our customers have such an experience. We DO love our customers and think of all as part of a large family.
Have PM you on this.
Hopefully can get this sorted as still have a cr@p product at the moment and an impossible distributor/reseller that you name above!
 

Queenbee

Well-Known Member
Joined
20 August 2007
Messages
11,963
Location
Cumbria
Have PM you on this.
Hopefully can get this sorted as still have a cr@p product at the moment and an impossible distributor/reseller that you name above!
Fantastic to see such a response from the seller on here... I echo the sentiment of equi, perhaps one of the best seller responses I have seen on HHO, I really hope this can resolve the issue for dianchi, and hopefully from the tone of the sellers post they will be interested to hear that one of their resellers are not portraying them in a favorable light.

Fingers crossed for a good resolution on this dianchi
 

ester

Not slacking-multitasking
Joined
31 December 2008
Messages
56,577
Location
Cambridge
my easigroomer does good on a hairy welsh...

eggs essentially they are hacksaw blades so ;). Not something I have a ready supply of though :D
 
Last edited:
Top