Colic

It is really simple to fix up. It comes with a mount so you can fix to wall but you can move it around. It works on 4g signal. when it comes you activate the sim card and the camera talks to you to tell you its set up. Honestly very simple. If I can do it anyone can!
 
So pleased for you that he came through it all and is home. Pretty shocking about the financial angle. I hope that they can bring themselves to make some sort of apology.
 
J&S said:
So pleased for you that he came through it all and is home. Pretty shocking about the financial angle. I hope that they can bring themselves to make some sort of apology.
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Thanks, it wasn't about my ability to pay - I had the money (goodbye savings) - and the finance people had tried to reach me on my broken phone - as I found out later Friday PM when I finally got it back. But only on the Friday morning, the vet called me and put me through to them then we tried to do it over the phone but it was declined probably because such a large amount, the bank probably had a warning flag and refused the payment as I do not transfer large payments like that so it would have looked suspect. I offered to do it there and then online but the finance folks seemed to think it wouldn't go through so I went to the bank. I wish I had emailed over the receipt straight away because that would have stopped them sending that legal action threat but I assumed the money had just gone through and they would get a notification (it did say pending). I didn't call at 2pm because I was busy trying to pick up my repaired phone then trying to catch up with people at work who I'd had to cancel meetings with earlier that day to sort the banks stuff out. If only the phone hadn't broken then I would have got the message and this would not have happened but I do wonder why they didn't call me on the other number. I am just glad to have him back now tbh. The money is paid, I sent them screengrabs there isn't much more i can do - I have no invoice (I will ask for one)- and apparently there could be more to come if the vets have yet to add more! It just done's t end does it. they said they will let me know if the payment has gone in on Monday.
 
Murphy88 said:
Great news that he has done so well!

I would suspect that the notice of proceedings part is maybe included as standard on all emails regarding payment. Sadly, it is probably also a reflection of the issues vet hospitals face with unpaid bills - nowadays clients are so bad at paying bills that it is standard practice to expect payment in full before the horse leaves the hospital. Bristol vet school equine hospital recently closed because of lack of funds - equine hospitals in general can't afford to have unpaid bills. I'm sure you are in good faith OP, but I myself have had clients that I trusted and would have said would absolutely pay their bill the next day/week, who then turn around and months later still have unpaid bills in the £1000s+. Such is the nature of the job, often the vet will not have had time to finalize the invoice prior to collecting payment, and it's not uncommon that payment is taken prior to an invoice being sent out - if I'm busy with patients, I'm not going to have time to sit in front of a computer and do billing, that has to wait for the evening when I stay late instead of going home. If you have paid the bill I wouldn't worry about it, and know that the finance department are probably just jaded by the fact they spend their life chasing unpaid bills.

I think if you want to send a quick email pointing out that it was a little alarming re notice of proceedings thats fine. But I speak from experience here - nothing is more disheartening as a vet than putting your heart and soul into a case and then having an owner complain, because even though it's nothing to do with the vet, it still ends up the vet's problem.
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This.. I bet it was auto-generated. At least I hope it was...
 
So glad to see him home and hope he goes from strength to strength. Please don't let RVC get away with this. I understand that vets have problems with late payers but there are systems you can put in place to deal with this. No-one in any situation should be expected to pay for services without seeing an itemised bill for the services they say they have provided. It is perfectly possible to be polite and to express your gratitude for the standard of care he received to enable him to come thro' this but, as I have said before, they have a duty of care to the owner as well and even the admin/finance staff should be sensitive to your position. Clearly more training is required here and a detailed letter setting out how the disconnect in communication could have been avoided is the least I would be pointing out to them.
 
So of course I am worrying now - need to get that camera! Still not drinking the water. He’s eating the hay that’s soaked and drinking the water that the food is mixed with but I left him at 3 and came back at 6.45 and he hadn’t drunk any water in two buckets that I put out
 
cheekywelshie said:
So of course I am worrying now - need to get that camera! Still not drinking the water. He’s eating the hay that’s soaked and drinking the water that the food is mixed with but I left him at 3 and came back at 6.45 and he hadn’t drunk any water in two buckets that I put out
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With soaked hay and wet food he probably doesn't need it?
 
There is that apple juice stuff that we use to use after endurance rides, sorry can't remember exact name. Haha, just seen post from K !
 
So pleased for you, we spoke privately and I didn't admit how worried I was for him. I really hope he recovers well and goes on to be with you for many years to come.

The billing situation is odd to say the least. I have had a horse in hospital 3 times this year in a period of 4 months. I didn't pay a deposit but that may be because they know me, however at discharge on each occasion I was given an invoice with everything, down to number of syringes etc used, itemised in date order. The invoice was paid and the horse handed to me. The last time I fetched the repeat offender, as they ended up calling her home, I was told there was a further charge to come for ovarian tumour testing. That was invoiced via email. I think you should speak to the senior partner and ask why you were threatened with legal proceedings before an invoice had been produced. I do wonder if a standard template letter head was used with the warning on it by mistake.

Reolink cameras are good, here is an example of the images that the camera produces. This is on wifi and the image is excellent both on the ipad and my phone. I am sure you could find a techi friend to set you up on a sim card. I find being able to monitor a sick horse invaluable and you can gain so much more information when they don't realise you are watching them. I have a horse that we suspected had some sort of skeletal pain and sure enough by watching her remotely I could confirm to my vet that she was right and the horse is in pain when stood at rest.128401494_741519143430799_1746857254237547951_n.jpg
 
He’ll probably drink overnight when food runs out and he’s waiting for brekkie.

i soaked hay in warm water for half hour and that was plenty wet enough to really reduce their volume of drinking.

Other thoughts - Are the buckets new and have a plastic new smell leaching into the water, that he doesn’t like?
 
I can take some warm water up i'll do that tomorrow - just worried now but literally too exhausted to go up again

I have three buckets in there. One is new but I have used it for feeding. One is old i gave it a good scrub. The other is a small black one. One has rain water the other has tap water the other is tap and the food bucket has a bit of water in it from his dinnner.

I'm just a bit paranoid as he's been checked on every two hours for the past two weeks!
 
Youre bound to be nervous considering all youve been through!
Sounds like he’s got the bespoke package at home with rain and tap water choice ?

Having a camera to monitor him from work/home will really help you, you probably will find you wont have to go up 4x on some days as you’ll see on cam he’s got food/water and is chilling out.
Im amazed the quality of pic from the modern cameras these days...im tempted to get one too!
 
cheekywelshie said:
Just posting more updates on FB if anyone is interested in keeping in touch pm me xx

thank you again! I’ve just got a rather large second hand stable rug he looks rather cosy in, now my funds are completed depleted ?
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money is like water - it flows in and flows out...and flows in again ?
It has to be spent on something....a gorgeous cheekywelshie is a worthwhile cause!

Glad he’s drinking. Mine are weird - they get spring water trugs, and they are oftentimes drinking rainwater from a patch of earth they’ve dug out themselves, that collects rainwater!
 
Just reading some of the discharge report - hard tho’ as i have to read it sideways on an ipad!

Im surprised they gave him moxidectin for pinworms just after colic surgery, due to detection of pinworms. Despite that worm count, surely better to wait some time before introducing a gut distressing wormer, considering his fragile state?
 
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