Derby House Midweek Madness!!!

[CracklinRosie]

For all of you wo ordered this week, did you get a confirmation email and is the order showing in your DH account????

There is no trace of mine!

 

[Scribbles]

I got a confirmation email yes....

 

[Tamski]

I have received some of mine and got a despatch note for the rest

 

[Scribbles]

Oh but it's not coming up in my account history...

 

[barbaraNcolin]

i didn't get confi email nor is there anything on my acocunt!! but printed off the order confi at the end of ordering so i may give them a bell to find out what's going on?!

 

[Equus Leather]

I got confirmation email straight away and then a dispatch notice later that day...should arrive today.

 

[CracklinRosie]

Hmmmm mixed replies. Like a fool I never printed off my order confirmation!!! Doh! Hoping they've just had a lot of orders to deal with!!!!

 

[Scribbles]

I just rang them up - apparently there was such a high volume of orders that if anything was out of stock the order has been put on hold, and they are in the middle of ringing customers who had this happen to them.

I just changed the item for a different one and replaced the order.

 

[jumpthemoon]

So does that mean if the order is there in your account history they've got the stuff to send out? Even if it says 'to follow' and not despatched?

 

[Scribbles]

I didn't have an order number, just an email saying thank you for your order blahblah.

Give them a ring - the number is a freephone.

 

[madginger]

I had a call to say that they no longer stocked the items that I ordered! Why were they available for me to buy then? Strangely the items have now dissapeared from their webite - not a happy bunny

 

[CracklinRosie]

Think I'll try ringing them!!!

 

[jumpthemoon]

I've just looked on the site and all of the things I have on my order as 'to follow' are no longer on the site for sale! I'll be really annoyed if I don't get them now!

 

[barbaraNcolin]

Just checked the website too, all the things I ordered are no longer on there

and I haven't even had an order confi yet

 

[Broodle]

Hmmmm. I received a confirmation email, but there is no sign of the order in my online account. How annoying!

I do wonder whether I only received the email because I am a new customer? It doesn't give an order number or anything like that. (Have bought from DH before - with no problems at all - but have moved house and changed surname (!) so it seemed easier to set up as a new customer this time.)

 

[tabithakat64]

my order wouldn't process.

 

[Scribbles]

Mrs H - see my post above. Same situation.

 

[CracklinRosie]

I've now phoned thm and they seemingy had a system crash. I had 2 items out of stock but now instead I've got a better colour,ie autumn season for sale price, hey, if you don't ask you don't get!!!

 

[GreyConnemara]

Hate to say it....




But I did warn you about DH the other day....



Sorry to all of those experiencing problems, you're in the majority by the sound of it!

Hope everyone gets sorted out soon.