First pony G
Active Member
DO NOT BUY FROM THESE PEOPLE!!! I bought a jacket for my daughter embroidered back and front spent around £70 on it. I took a lot of time measuring a jacket that was slightly to big for her and matched it to their size guide as instructed to do so. I checked it several times before buying. The jacket came and was too small. The arms and back measured around an inch smaller than what it stated for that size. Two other people measured the jacket and got the same measurements as I had. Customer service, when they eventually answered their phone was diabolical. After several conversations via telephone and email they refused to believe what I was telling them and said to send the jacket back and they would check it. Needless to say once they had the jacket they had our evidence that their sizing for the jacket they sent was incorrect. They refused to have any communication with us after that keeping the jacket and our money! Absolutely disgusting. My daughter never did get her embroidered jacket which was a present from her Grandmother. As Christmas is approaching I will make sure I repost this on all the equestrian sites I am a member of.