Does BT pay compensation for fault service?

[its_noodles]

Hello everyone, It's nothing horsey but I wonder if anyone knows if BT would pay compensation for fault services? My landline (phone) has not been working since Tuesday but the broadband is working. I logged a complaint on Tuesday and they systems says it would be fixed this afternoon. I do remember some years back, they (BT) would refund the cost of land rental if it wasn't working for say 3 days...

 

[spike123]

not sure if they still do that but doubt they will advertise that. You could try doing a search on their site to see if you can find anything about compensation. I think it used to be quite some period of time before they would consider paying compensation and even then it wasn't alot. Probably the equivalent of line rental for the days it has been out of service.

 

[HayleyDL]

Page 10 of http://www.btplc.com/Thegroup/Regul...odeofpractice/BTResidentialCodeofPractice.pdf

"As soon as you report a fault on your phone line
While you’re waiting for the fault to be repaired, you can ask us to divert all your incoming calls to another fixed or mobile number free of charge. If we do this, you can keep the diversion until we repair your service.
If your incoming calls are diverted to a mobile phone, we’ll also help with the cost of the calls you make from your mobile phone. We’ll do this automatically by taking a call allowance off your next bill. We’ll work out the call allowance by looking at the number of days you’ve been without a service. (Please note: there are exceptions for some products, and it’s not always possible to offer call diversion.) You can find more information about the mobile call allowance in our Price List at bt.com/pricing.
Daily-rate rental credit
If you don’t ask us to divert your calls and we fail to supply or repair your phone line on time, you can claim a ‘daily-rate rental credit’. We’ll work out the daily-rate rental credit by:
• multiplying your quarterly phone service rental by four;
• dividing this by 365; and
• multiplying this by the number of days we were late in installing or repairing your phone line."

 

[its_noodles]

Page 10 of http://www.btplc.com/Thegroup/Regul...odeofpractice/BTResidentialCodeofPractice.pdf

"As soon as you report a fault on your phone line
While you’re waiting for the fault to be repaired, you can ask us to divert all your incoming calls to another fixed or mobile number free of charge. If we do this, you can keep the diversion until we repair your service.
If your incoming calls are diverted to a mobile phone, we’ll also help with the cost of the calls you make from your mobile phone. We’ll do this automatically by taking a call allowance off your next bill. We’ll work out the call allowance by looking at the number of days you’ve been without a service. (Please note: there are exceptions for some products, and it’s not always possible to offer call diversion.) You can find more information about the mobile call allowance in our Price List at bt.com/pricing.
Daily-rate rental credit
If you don’t ask us to divert your calls and we fail to supply or repair your phone line on time, you can claim a ‘daily-rate rental credit’. We’ll work out the daily-rate rental credit by:
• multiplying your quarterly phone service rental by four;
• dividing this by 365; and
• multiplying this by the number of days we were late in installing or repairing your phone line."

Thank you HayleyDL!!! I would never have downloaded that PDF!!! I have now diverted all the calls to my mobile for now...
Thanks again!!!