Don't know what to do - would you move yards?

Firewell

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My friend runs a full livery yard and she wouldn't treat any of her horses or clients the way you have been treated. Each horse is treated like a king at her yard. I would move if I was you and find somewhere more professional, they will settle :).
 

smellsofhorse

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You ate psyibg for a service, if you arnt getting it then complain, they need to reduce their price to take in to account the things you are not getting.

Or move!
 

cassie summers

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sorry the YO wont let anyone hack out alone WTF i am sorry but i would leave also if on full livery i would expect everything to be how i wanted it also the school that is not acceptable really you were answering your own questions
 

Sunshine

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I'm afraid there's too many alarm bells ringing for my liking.

if the arena isn't safe to use and they know this, but haven't made any arrangements to repair it (or considered the importance of doing so) then they are risking their client's horses. Bet their Insurers would be impressed if they felt the YO had been negligent in maintaining the facilities.
Why should any customer have to endure second class facilities that she doesn't consider good enough for her own horses? Sorry, but the grazing is not acceptable, I can understand a need to keep client's horses seperate from her own but in that case why do hers have the best grazing?
Sounds like you are just there to subsidise the YO horses.
 

MerrySherryRider

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Grazing - YO said the fields we are in are completely different in the summer. The grass they have is very rich and most liveries turn out 24/7 in the summer months. I can’t ask to switch fields into the better ones as those are used for her own horses and their sheep.

Ah well, thats alright then. YO charges you for full livery so your horses can stand in a mud bath while her own have the good fields.

That just reminded me of a yard like that. The horses could't move through the wet, slippery mud in a field that had buried rubbish coming up to the surface. It was too dangerous to turn the horses out. The YO had 300 acres of land and his sisters horses roamed in beautiful meadows.

How do these people take your money without their hand trembling ?
As far as I know, horses need livery services 12 months of the year, not just when its sunny.
 

In Limbo

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I'm afraid there's too many alarm bells ringing for my liking.

if the arena isn't safe to use and they know this, but haven't made any arrangements to repair it (or considered the importance of doing so) then they are risking their client's horses. Bet their Insurers would be impressed if they felt the YO had been negligent in maintaining the facilities.
Why should any customer have to endure second class facilities that she doesn't consider good enough for her own horses? Sorry, but the grazing is not acceptable, I can understand a need to keep client's horses seperate from her own but in that case why do hers have the best grazing?
Sounds like you are just there to subsidise the YO horses.

The YO harrows the arena most days, but it doesn't make it any more level. I think YO is doing it so as to dry it out quicker and then they can start to dig it up. I think it will be fine to ride in by summer, but I think the same thing will happen again next winter and I couldn't cope with that. Plus we are paying full livery, but not actually getting full use of the arena during that time.

YO horses are on separate grazing because they live out 24/7 and has quite a few too.
 

Paris1

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You are not happy. Are your horses happy? Are they well cared for? Can you do what you have them for? If its no to any then consider a move.
What area are you, is it typically clay?
 

In Limbo

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Mum seems to think I just have my heart set on wanting to move, but I genuinely don't think I do. I really like the other liveries, they are all lovely and will do their best to help etc. The YO is a nice person - when I spoke about the arena she listened to everything I said and I felt I could talk to her about it properly without feeling uncomfortable. I do like the yard and I really don't want to have to move again.

I think my mum thinks I am nit picking regarding the field and the arena. She said the fields are bad because of time of year etc and it will get better. She said YO is making an effort to fix the arena and I just need to give it time. I just think the fields are worse than any average field and that the arena will be the same again next winter. I'm not doubting YO's ability to fix the arena. I have never had any horses up to their knees in muck with hardly anything to eat. The clay around the geldings gate is dangerous, it's like sinking sand. Got my foot stuck and nearly lost my welly in it yesterday.
 

milliepops

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I agree with the posters who said I should have asked more questions and generally been more thorough. That is definitely fault on my part. It is the first time I have had to do this - thought I had been thorough enough, but I have learned for next time.

This ^^ all sounds so familiar to me :( I'm on my 2nd yard move in 2 months and it's been absolutely soul destroying.

I thought I'd done my research too - don't beat yourself up about it, you've just learned some more about what to ask and what is important to you.

For me, the fact that you don't feel you can trust them is the most important bit. I think you've probably made your decision, deep down. It's an expensive business and you need to feel happy with your yard :) I'd be on the lookout for somewhere else immediately - you don't have to move straight away but knowing you are taking action will make you feel better.
 

Ollie's Mum

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Regarding hacking out alone - I think YO was thinking of the country roads. The hacking isn’t great - it’s mostly roads which themselves aren’t very safe (very narrow and windy, lot’s of hidden corners and boy racers). I think if I was to push the situation, she would let me hack out alone.

Sorry but I still don't get this - how is she going to stop anyone hacking out alone - lock their horse away?! And what gives her the right to dictate whether or not you should? At 21 you're an adult and it's up to you whether you choose to ride out on the roads or not. What difference does it make whether there are one or two of you if a boy racer comes round the corner? Maybe I'm just a bolshy beggar but I wouldn't put up with that. :mad:
 

Slightlyconfused

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I dont agree with winter being a bad time to move, i moved in winter three years agon to my current yard and at that time we were only allowed out an hour a day for a week so the feilds dried out but no one minded as the yo looked after the grazing and we had the school and loads of hacking. Moving in winter shows you what the yard is like in bad weather.

To be honest i'd move and no offense to your mum but if you pay for your horse and you drive then you move if mum is happy there.

Xx
 

In Limbo

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I dont agree with winter being a bad time to move, i moved in winter three years agon to my current yard and at that time we were only allowed out an hour a day for a week so the feilds dried out but no one minded as the yo looked after the grazing and we had the school and loads of hacking. Moving in winter shows you what the yard is like in bad weather.

To be honest i'd move and no offense to your mum but if you pay for your horse and you drive then you move if mum is happy there.

Xx


Because we only moved a month and a half ago, I'm experiencing the yard at its' worst time. My mum helps pay for my horse as I'm at uni full time and don't earn enough from my part time job to pay for the horse and a car. We spoke last night and agreed to wait a month to see if there is any improvement. I think there will be an improvement, that's not my problem, its the fact that it is more than probable to happen again next winter. I don't think my mum understands where I am coming from.
 

9tails

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Grazing - YO said the fields we are in are completely different in the summer. The grass they have is very rich and most liveries turn out 24/7 in the summer months. I can’t ask to switch fields into the better ones as those are used for her own horses and their sheep.

Good for her!

As others have said, winter has been very dry this year so if your fields are rubbish now, imagine if it were a normal winter. They'd be up to their chests in mud!
 

AmyMay

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Sounds like an awful place. And YO won't 'let' you hack out alone? I've never heard such rubbish.

I think if I was to push the situation, she would let me hack out alone.

Sorry - you just get on your horse and go.......

I'd move I'm afraid.
 

Ellen Durow

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Posting under a different name.

Recently moved yards and finding it difficult to settle in.

When we went to view the yard, it seemed to tick all the boxes. It was perfect for us apart from the fact it was a little further away than we had anticipated. But we overlooked this. The yard has a huge outdoor floodlit arena. They have american barn style stables all fitted with rubber matting. We were also shown the fields which looked in fairly good condition taking into account the bad weather we have had recently. We did not get to see all of the fields as some of them sloped down a hill, so we could only see the ones at the top.

It looked and sounded like the right place so moved the horses in about a month and a half ago. Previously, I was on DIY livery (and always have been) but I am now on fully livery, so it feels like a big change for me. Not to mention, I am paying a lot more. There are some things that I am a little unhappy about though, not all of them that major:

1. Horse 1 has a fully matted stable, but horse 2 only has front of the stable matted. Spoke to YO about it who said they had ran out of matting. Never said they were going to get more. I guess it’s not that big of a problem - it’s just that I am paying full livery prices and a fully rubber matted stable was included within the package.

2. The fields. Top fields are in good condition, but the 2 fields down the slope are horrendous. Typically, it is the 2 fields my horses are in. They are on clay as well which makes it even worse. The fields are just muck, no hint of grass. They are standing up to their knees in clay all day. YO never said it was clay or took us down too see the fields, so had no idea. Probably should have asked, but never thought.

3. The arena. This is the major problem for me. It’s basically unrideable at the minute. There is continuous patches all over that are really deep and uneven and there appears to be unexpected holes as well which you can’t really see. The outside track is the worst, can’t go anywhere near it. The only thing I can really do is medium sized circles in the middle. Even then, horse is still dipping and tripping at certain spots.

I usually hack out once at the weekend with other people, but can’t really hack out during the week as horse 2 doesn’t hack alone, YO doesn’t allow people to go out on their own, and rarely anyone to hack out with during the week. I don’t have a trailer/lorry to hire an arena elsewhere, so this is extremely frustrating. I am DYING to get lessons and start dressage and jumping again. I get myself to the point of tears because I get so frustrated.

Have spoke to YO about the arena. Said they were aware of the problem, it has never been like this before and put it down to all the rain we have had recently. Ponies have been let loose in the arena over the winter when the fields have been too wet so have dug up the arena a bit. YO said as soon as there was a few dry days they would get the digger out and trudge it up. That was just over 2 weeks ago. It has been dry for the past week, but nothing has been done to the arena yet. They do harrow it most days, but it doesn’t really make much of a difference.

Some stuff of horse 2 has been damaged. Clip snapped on the head collar and been put back together with a bit of plastic. Turned out horse had stood on it which is fine - these things happen. Came up the other day to find outdoor rug with huge rip on it and sursingle (sp?) broken. Someone hadn’t put the sursingle on properly, horse 2 then stood on it which caused the rip. Went up yesterday couldn’t find the head collar, groom found it - whole head collar drenched in muck, couldn’t see what colour it was. Apparently no explanation for it. They aren’t left on the horses in the field etc. If someone had dropped it in the field or whatever that’s fine, these things happen, but at least give it a clean once it’s dry! Would just prefer it if someone said, “Horse 2 stood on sursingle and ripped the rug” rather than no one even mentioning it and me wondering what happened to it for weeks.

I just don’t feel happy there at all, but I don’t know if this is because I need to give it more time. Moving from DIY livery to full livery might take time to adjust also. I don’t want to have to move the horses again and unsettle them even more. I don’t know if I am being reasonable with the issues I have raised, or I am nit picking because I would do it differently. My mum owns horse 1 and she quite enjoys the yard. She isn’t keen on the fields. Arena isn’t a problem for her as horse 1 is unbroken as still a baby. Not sure what to do. Like the people there, but just feel for the money I pay, I’m not getting much out of it. Think they will eventually get the arena sorted, but what if the same happens again this winter? I can’t not ride for 4 months. It’s so frustrating.

What do you think? Quality street chocolates for anyone who got this far :)
full livery only helps wioth the actual work. You still have to be vigilant and keep a close eye on what is happening.. As it sounds as though you aren't an adult you need to calmly, without any hysterical whining point out to your mother that all does not seem well with your horse and you aren't getting your moneys worth. You need to keep a written log of what is happening with dates and times. If your mother agrees with you then ask her to speak to the YO/Yard Manageress, giving her a copy of the log. (Keep the original yourself). If this doesn't improve things she will need to put your complaints in writing.

A good YO/YM will take your complaints on board and try to improve matters but a bad one may ask you to leave. In either case it is not acceptable when you are paying for the use of the arena for them to ignore its poor state. Ponies and horses shouldn't be turned out loose in the arena in any case. The arena is for work not play.

As far as forbidding clients to hack out alone the YO can advise but she cannot forbid unless you are hacking on his/her land. Common sense suggests that it probably isn't a good idea but that is a different issue entirely.
 
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In Limbo

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Sounds like an awful place. And YO won't 'let' you hack out alone? I've never heard such rubbish.

Sorry - you just get on your horse and go.......

The hacking alone isn't that much of a problem for me as my horse doesn't hack out on her own. If she did then that would obviously be another issue, but she doesn't so that is why I have never brought it up with the YO.

As it sounds as though you aren't an adult you need to calmly, without any hysterical whining point out to your mother that all does not seem well with your horse and you aren't getting your moneys worth.

I am an adult, I am 22 this year. I have spoken to my mum regarding the issues that are concerning me, but as I have said in previous replies, I think she thinks I am nit picking. She doesn't really understand the issues I have as her horse is only turning 2, so she doesn't ride in the arena or go out hacking and none of her stuff has been damaged.
 

In Limbo

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I found out today that the horses do come up from the horrible fields and get put into the grassy ones during summer. I thought they were just used for her own horses, but they aren't.
 

honetpot

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Anyone whos land is clay will know that there is now point in trashing all the pasture over the winter and unless you have a very low stocking density the chances are the turnout over winter is just for exercise and not for forage and they will need hay in the field.
I would worry about the school, if theres something wrong with it and certainly letting horse dig it up won't help, it will cost a lot to put right.
 

In Limbo

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Anyone whos land is clay will know that there is now point in trashing all the pasture over the winter and unless you have a very low stocking density the chances are the turnout over winter is just for exercise and not for forage and they will need hay in the field.
I would worry about the school, if theres something wrong with it and certainly letting horse dig it up won't help, it will cost a lot to put right.

I agree, the arena is my main concern. I had a look at it today and it has dried out a lot so it's not so squidgy, but it is still really uneven.
 
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