ebay...what is wrong with some sellers!

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HoneyB24

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Hi everyone

Ok so seems a few people have had issues with ebay as well. Here is my major problem. I bought a brand new pair of loveson jodphurs for about £20 last month. I have only worn them a couple of times and a hole has appeared on the seam of the leg on the outside.

I contacted the seller to ask if i could return them for a refund, the response was no and frankly quite rude stating that i need a bigger size! :mad: They are the size i always get and have NEVER had any problems before. I opened a case and the seller quickly closed it.

This is a shop on ebay called value equestrian, i would advise to avoid it like the plague!

So i opened a new case and again the seller said that my story has changed, all along i have said they were worn a couple of times which they were. And that i need a bigger size and should be able to repair the hole. They are missing the point, i should not have to repair a hole on an item worn a couple of times that are the right size! Ebay have not been helpful with this situation and we are at a standstill. I really do not know what to do, i have said they are not fit for purpose and have contact trading standards about this, but still they will not have any of it.

I have made it clear that i have rights as a customer, how would they feel in my situation, i have never had a problem like this before and their customer service sucks!

What is wrong with people! I am so angry and have been trying to sort this out since last week! What gives people the right to say they are too small for someone? If they were too small i would have sent them back, nothing like riding in something that isn't comfortable! Any advice on how to deal with this or should i back down, repair the hole and get on with it?
 
I bought a mini laptop off ebay , sent from London however came in from hongkong.
Could not get to work so sent back to office in london I asked for tel number no luck lots emails and then I got a message saying hongkong new year back in so many days, they said they refunded me..lie
Ebay gave me £25 voucher for my trouble, not upset at them as ended up outwith return period for complaint as I was waiting on reples.
just some people on ebay who want to off load shoddy goods for money.
 
I hate to say it but I would back down and make the repair myself

I know its a pain but you cant prove that you havent worn these day in day out for the last month and climbed through hedges etc in them

The seller's attitude does stink though
 
If they are cheap then they will have a very tight profit margin. It would eat seriously into that to refund everyone who claimed that they had a hole in their jodhpurs after a month. You could have caught them on something.

£20 is a very cheap pair of jodhpurs - I'd just repair them.

Paula
 
i have bought jodphurs for the same price, unbranded that have lasted much longer, and for it to be on the seam is obviously fault. I think if the seller hadnt been so down right rude about the entire situation, i would not have had a problem with repairing them, but i will be avoiding this seller in the future!
 
A few of my expensive breeches have got holes in the seams after a couple of uses while the cheapy everyday jods go on for ever.

I think it could be a more common problem than you think, particularly when the holes come in places that aren't at stress points. It is annoying, I'm going to take mine to a local seamstress as they're so fiddly to repair.
 
If the seller is being difficult, could you not take the issue up with Loveson? The buyer from eBay isn't the manufacturer and if they were not sold to them as damaged goods then they may be reluctant to give the refund
 
Elbie said:
If the seller is being difficult, could you not take the issue up with Loveson? The buyer from eBay isn't the manufacturer and if they were not sold to them as damaged goods then they may be reluctant to give the refund
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OP has a contract with the seller .
OP I would go to eBay again and the eshop tell the the shop that you are going to trading standards ( as I have heard they like having a pop at eBay people) I had an issue I wanted to return am item that did not fit and had a very sutle slight of hand in that in the description the small print said the handles where wooden but the picture showed an all wooden item I raised it with eBay who encouraged me to resume it with the seller if I could I took the advice from a friend who knows about these things and the words trading standards got me my refund.
 
Unfortunately I'd have to say "there is no such thing a a free lunch". You bought some jods very cheap off an ebay seller. If you had bought them from your local tackshop and paid the RRP you probably would have got proper service, but you chose to go the cheap route. It is even possible these are fakes with a loveson label stitched in.
 
Out of interest, does anyone know where a private seller, as opposed to a business, who is selling new goods would stand in the instance of faulty goods? I say this is I used to sell a lot on ebay after we had folded our business, but luckily had no issues with people wanting to return things though.
One thing that did really get me was people not paying for weeks, then opening a complaint within 24 hours of paying saying it hadn't arrived yet.
 
Goldenstar said:
OP has a contract with the sellerQUOTE]

Was just thinking, I know of threads on here before where people have bought items from a shop (for example, Hunter wellies from a tack shop). When they've been faulty they've got in contact with Hunters and returned them to them. Was just wondering.
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I bought a set of stirrup leathers which never ever turned up, had to open a dispute to get a refund but the seller insisted I waited, and waited. Got the money back eventually, but felt it was very grudgingly. To make matters worse I paid for 1st class and it was supposidly sent on the 1st, on the first complaint response they told me second class and that it was posted a week later than originally claimed. To add salt to the wounds they "relisted" the item.
 
I bought a Stubben noseband and cheek pieces from the same seller, the idea being to make up a spare bridle for my youngster to practice in, saving my good one. The noseband was described as in good condition, with a keeper missing. When I received it, I noticed that not only was the keeper missing on the headpiece, but the buckle had been chewed and (badly) stitched back on, also the part that fastens the back of the nose band had some damage and the sitching had been breached! On contacting the seller, they refused to acknowledge that there was anything wrong with it and would not refund. I had to go through ebay to get it resolved and my money back. I have actually thrown away better pieces of kit! :mad:
 
I do think some e-bay sellers try to get away with things because they sell online and it's not a person-to-person transaction. Things they probably wouldn't consider doing if the shop was on a high street for instance.

Quite a few years ago (when I used to be new to the whole e-bay thing) I bought a Lateral Thigh Trainer. The item came - the box said 'lateral thigh trainer' - but inside was a copy of this, and it was called a 'Thorn Stepper!' Oh I was very annoyed. I gave negative feedback and commented that the item received wasn't as described, wouldn't recommend this company - then got reprimanded for not resolving the issue with the seller first. I was unaware that this was the done thing - just didn't think they deserved any other feedback than negative feedback and wasn't even aware of the resolution service etc. The seller's suggestion was for me to return the item to them for a refund, but I didn't feel like paying out the P&P to return it, so just kept it. (I've only used it a handful of times and it's gathering dust in the attic...)
 
Its things like this which is why I am basically giving away all my horses kit I no longer use - - although ive been told I should have jsut listed a job lot complete outfit/equiptment for a cob.

But I couldn't be done with the stress and to be honest........i think unless its something worth a good few bob say the saddle) whats the point in having t list it, clean it, wrap it , post it.........then have someone complain as it looks used..........when its listed as used (i know there is a HUGE diff in used and safe and a badly reassembled mess!)
 
I don't know if you get postage costs refunded for returns, I don't think you do, in which case you may as well fix it yourself or have someone else fix it. Would defo leave negative feedback! Still I have bought cheap jods for under 15 quid, they are nice thick fabric and very stretchy, I think they are 'gallop' which is some budget brand I think, couldn't have asked for more really!
 
HoneyB24 said:
Hi everyone

Ok so seems a few people have had issues with ebay as well. Here is my major problem. I bought a brand new pair of loveson jodphurs for about £20 last month. I have only worn them a couple of times and a hole has appeared on the seam of the leg on the outside.

I contacted the seller to ask if i could return them for a refund, the response was no and frankly quite rude stating that i need a bigger size! :mad: They are the size i always get and have NEVER had any problems before. I opened a case and the seller quickly closed it.

This is a shop on ebay called value equestrian, i would advise to avoid it like the plague!

So i opened a new case and again the seller said that my story has changed, all along i have said they were worn a couple of times which they were. And that i need a bigger size and should be able to repair the hole. They are missing the point, i should not have to repair a hole on an item worn a couple of times that are the right size! Ebay have not been helpful with this situation and we are at a standstill. I really do not know what to do, i have said they are not fit for purpose and have contact trading standards about this, but still they will not have any of it.

I have made it clear that i have rights as a customer, how would they feel in my situation, i have never had a problem like this before and their customer service sucks!

What is wrong with people! I am so angry and have been trying to sort this out since last week! What gives people the right to say they are too small for someone? If they were too small i would have sent them back, nothing like riding in something that isn't comfortable! Any advice on how to deal with this or should i back down, repair the hole and get on with it?
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reapir the hole and get on with it imo, not worth hassle over 20 quid. Also, im assuming that in general stuff you buy on ebay is not usually for exchange/refund or whatever, unless you buy from an actual shop where distance selling regulations come in. If they were sent with a hole in that would be different but for a hole to appear after wearing them, i dont see how an ebay seller can be responsible for that - annoying as it is i know. I sold a bridle on ebay a few months back, sent perfect, brand new in packing, then the buyer decided to open a 'not as described' ase 2 weeks after she received it. She said that she literally tried it on and stitiching came undone..now I find it hard to believe that you wait for 2 weeks before even trying a new bridle on and also hard to believe the stitching just 'came undone', especially as this was a top end brand bridle that i inspected (and took pics of) before it went. They wanted me to pay for the repair on it, no way!!! Two weeks after you get it? Sounds like she was either a bit rough with or or something but sorry, it was a one off bridle and no way was i going to have it back wrecked so she could have her money back and no way was i paying for her repair. If it had been a week or less after she received it i may have felt differently. She got the bridle for half the rrp and refused to send it back for a refund (i did offer!) so she opened a dispute for me to pay for the repair, guess what- ebay demanded she send it back for a full refund and she provided a false tracking number to try and get her money back and keep the bridle!!!! Will i sell on ebay again,no...will i buy, probably not!!! Ebay has gone downhill on the last few years with just too many scammers etc and eba ALWAYS rule in favour of the buyer, so sellers have no protection even though they say they do. I provided all sorts of eveidence for the bridle and still they wanted me to refund her...sorry rant!!
 
Its not always in the favour of buyers... I can think of two incidents:

First was a pair of stirrup leathers I bought. After about a month of use, they developed a split in them. I tried contacting the seller saying they have split, and they shouldnt have done with just a months worth of light use. Tried opening a resolution, ebay just said a month was too long to have noticed something wrong with it.

Second was a copy of Windows XP. I wanted a cheapo copy to try and fix my computer. When it arrived it was an upgrade to Windows. I sent the seller a message on ebay saying not as described. They sent me one back saying sorry, I was selling it for my dad, didn't really know what it was. You may as well throw it away if no use.

I then very kindly said why dont I send it back to you, and then you can resell it. Seller agreed, so sent it back. They didnt refund me my money. I then went through the dispute thingy, and the seller said I had never sent it back. Fortunatly I had sent it signed for. But (and my own stupid fault), I had sent two signed for things at the same time, and kept the wrong receipt. So the seller got the £25 what I paid, then would probably have sold it again for the same amount. I couldnt believe how greedy that person was.

I also tried getting a refund via paypal, but I think it was deemed to be too late after purchase. (The ebay thing took a few weeks.)
 
I have had mixed experiences with Ebay. Generally very good for selling unwanted items for useful spare cash. I always try and describe the item as fully as possible and take decent photographs.

However you do seem to find more and more purchasers trying to take the piss.

I sent a really nice pair of string, hunting gloves and they swore blind I had sent two left hands. There was definitely a right and a left when they left here. But couldn't prove it and ended up refunding the money and letting them keep the item.

I also listed a hunt coat, answered questions as they arose on measurements and fit and then the purchaser wanted to return it because it didn't fit his girlfriend. I refused, because the error wasn't my fault. but lay with the purchaser in not checking exactly.

Perhaps it is just the horsey fraternity that are sharp as a dozen razor blades....
 
Zaninda if you have bought things to sell on then that makes you a business and you should have been registered on eBay as such. If these items are personal posessions then they are by definition second hand (first owned by you!) even if they've never been used. A private seller can sell new things on eBay without being involved in distance selling regulations, because by law their "new" things are second hand. This is why if ya private individual buys something from a shop then sells it on unused, they don't get back what they, because the person buying from the private individual doesn't get a guarantee or any after sales service, which they would from a shop.

If someone had a problem with an item and you'd sold lots of the same item new (more than one person could reasonably be expected to own), you wouldn't have much luck claiming to be a private seller. It would be clear from your selling history that you were a business and you'd therefore be in breach of eBay rules and the law. As for what a buyer could actually do about it if you refused to refund, apart from getting you kicked off eBay, probably not a lot.
 
Sugar_and_Spice said:
. As for what a buyer could actually do about it if you refused to refund, apart from getting you kicked off eBay, probably not a lot.
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paypal take the money fromyour paypal account as soon as a dispute is opened. One of the items i sold had the payment put on hold for 3 weeks whilst ebay decided on a dispute, and if it went in favour of the seller, paypal would give the seller the money back and you would have to either reimburse paypal or they take it from any paypal balance. So a buyer is better protected for refunds generally. The lady that i sold my bridle to, had the bridle and the money for two weeks thanks to paypal, thank god i got my money nack as it was quite alot!
 
Paypal don't have a dispute option for people wanting to send back goods under distance selling regulations though, do they? I haven't used it for a fee years so perhaps the rules have changed. Paypal disputes used to be only for "items not received" or "items not as described" that wouldn't cover something received, as described, and used for two weeks which then developed a fault, I don't think.
 
Sugar_and_Spice said:
Paypal don't have a dispute option for people wanting to send back goods under distance selling regulations though, do they? I haven't used it for a fee years so perhaps the rules have changed. Paypal disputes used to be only for "items not received" or "items not as described" that wouldn't cover something received, as described, and used for two weeks which then developed a fault, I don't think.
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yes but buyers claim under 'not as described' this is what happened to me. a bridle i sent perfect, then stitches supposedly came undone after 2 weeks, ebay still decided in buyers favour!
 
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