Alwaysmoretoknow
Well-Known Member
An acquaintance has decided to get back into the saddle after not having ridden since a child and is not very experienced. She went to purchase a hat from a well-known country store which claims to have suitably trained hat fitters. When she turned up the person trained to fit hats wasn't available.
Another employee measured her head and declared her to be 53cms. She is 5'9 and has size 8 feet so this seems strange. She was advised to buy an adjustable hat in small. She demurred and chose a medium. When requested that the fit be checked she was told it wasn't necessary as it was adjustable.
The hat apparently looks totally 'perched' on her head and even when adjusted tightly wobbles side to side so seemingly the wrong shape for her head. The danger of this is that people will tighten these hats up to stop them wobbling, get uncomfortable after a while and loosen them off resulting in a really poorly fitting hat that won't protect them properly.
I am a trained hat fitter and am a bit appalled by this rather cavalier approach to a customer's safety. Hopefully she will be able to return it and go somewhere more professional although a reputable saddlery would be reticent at taking back a hat once sold in case it had been dropped or suffered other damage.
Quite shocking I think.
Another employee measured her head and declared her to be 53cms. She is 5'9 and has size 8 feet so this seems strange. She was advised to buy an adjustable hat in small. She demurred and chose a medium. When requested that the fit be checked she was told it wasn't necessary as it was adjustable.
The hat apparently looks totally 'perched' on her head and even when adjusted tightly wobbles side to side so seemingly the wrong shape for her head. The danger of this is that people will tighten these hats up to stop them wobbling, get uncomfortable after a while and loosen them off resulting in a really poorly fitting hat that won't protect them properly.
I am a trained hat fitter and am a bit appalled by this rather cavalier approach to a customer's safety. Hopefully she will be able to return it and go somewhere more professional although a reputable saddlery would be reticent at taking back a hat once sold in case it had been dropped or suffered other damage.
Quite shocking I think.