HELP!!! Eva Mayo Mat Supplier needed asap!!

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Lilchunk

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17 January 2015
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I've currently bought some very expensive Horse Mayo mats from cow comfort and having a nightmare!! They sent me the mats 2 inch too short!! I've had to more of less demand they replace them with the correct size and what I've paid for after their original response was ..... "Oh don't worry they'll stretch!!!!!" Needless to say I was furious!!
The original delivery date should have been last Tuesday, they arrived on Friday. Then they were supposed to be replaced this Friday, only to be told it may now be Monday!! She said they may try and get them to me today but she now isn't bothering to answer the phone!
I have explained that I have horses urgently needed to be in the stables as the other flooring was removed in preparation for this new floor, they seem little bothered by my plight!
The annoying thing is the mats are very good quality and have a 10 year guarantee ( but will last 20/30 years) .... It's just I can't cope with the utterly terrible service and I have a further 6 stables to mat yet and would prefere not to use Cow Comfort if possible . (Doing 6 at s time).
Can anyone PLEASE recommend another company for Eva mats (34mm thick) that are high quality and come with a guarantee.
Thanks in advance!!!
 
Thanks for this, yes we've made adjustments for any expansion with small cut lines on the underside. Out team is very experienced in fitting all types of flooring and is why in the end Cow Comfort relised they couldn't pull the wool over our eyes! How long is the Gurantee on the Ark Mats please? Also how do you rate them??
Thanks!!
 
Lilchunk said:
Thanks for this, yes we've made adjustments for any expansion with small cut lines on the underside. Out team is very experienced in fitting all types of flooring and is why in the end Cow Comfort relised they couldn't pull the wool over our eyes! How long is the Gurantee on the Ark Mats please? Also how do you rate them??
Thanks!!
Click to expand...

says 10 years on the link above :)
 
love my easimats (easimat.com) worked out cheapest when I got mine 4 years ago. They have 10 year guarantee and are still in super condition
 
Mayo mats most definitely will not stretch. Have had mine over 23years and still superb condition and still the same width and breadth as they were when I bought them!!! Always has shod horses on them. Also had a couple of lunatic horses break dancing on them when stabled .... but the mats did not move. If mats stretch then they are not suitable as stable mats!!!!!
 
That's exactly what I told them! Like I say i don't doubt their quality but I just can't get over how poor the customer service is!!
Just wondered if I could go to someone else offering the same quality as I'm loosing the will to live with Cow Comfort!!
 
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