pansymouse
Well-Known Member
What are people experience of dealing with them for higher value purchases. I have placed an order but now have some niggling concerns.
I ordered a £250 item which showed as in stock and they took the money. I then got an email to say despatch was delayed so I rang to find out what the problem was only to be told it wasn't in stock and they actually ordered them in as they got orders. Chased again on Friday morning and was promised a call back as a big order had just come in from the supplier in question. Never got the call. Not at all impressed with the service.
always excellent
I ordered a £250 item which showed as in stock and they took the money. I then got an email to say despatch was delayed so I rang to find out what the problem was only to be told it wasn't in stock and they actually ordered them in as they got orders. Chased again on Friday morning and was promised a call back as a big order had just come in from the supplier in question. Never got the call. Not at all impressed with the service.
I had this as well. Ordered a bridle that was shown in stock on the website, 3 weeks later no bridle and told it was out of stock but more coming in the next month! They took my money pretty swiftly! I said it was urgent and cancelled the order, got the money back but not as quickly as they took it.