Horse and Hound, Above the Law ?

I can't see how you would have a leg to stand on to be honest.

I've not read all of the previous thread, but from what I did read it seems like more than one person is commenting on receiving a bad service. It's obvious that you have a lot to learn regarding running a business. Instead of throwing your toys out of the pram, think about how you can improve your business going forward by taking the comments on board.

Lesson 1 seems to be learning how to respond to your customers efficiently. That would be one good way in not pissing people off.

If you give people a s*** service, then expect bad reviews on your business.
 
Zero00000 said:
If people would just like to click on the symbol next to DressageDiva's name to see the source of that quote, and then look at Admin's edit notes at the bottom of it . . .


"Oh what a tangled web we weave when once we practice to deceive" :D


Ooooh.... :D
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Oh jolly well done Admin :). OP, I very much doubt HHO Admin would take such steps if the complaints levelled were insufficient or insubstantial enough to land them in legal hot water.

P
 
gemstoneflyer13 said:
I have not lied ... I never mentioned my company name or my own name, I don't see that as a problem. Many people who post on this forum don't mention their names...
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You said that you could confirm that your company was not one of those referred to in this thread. That, my dear, was not the truth!
 
gemstoneflyer13 said:
I have not lied ... I never mentioned my company name or my own name, I don't see that as a problem. Many people who post on this forum don't mention their names...
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Most people on this forum are not threatening legal action, especially not when it is a possible failing within their own company...
 
Oooooh this thread just got interesting! Yet again bespoke equestrian have made themselves out to be liars. I'd have tried to give them the benefit of the doubt but as far as any potential business from me is concerned - I wouldn't trust them as far as I could throw them now. So sue me.
 
cptrayes said:
It is a recognised and well documented phenomenon that the most powerful advocate of any company is a customer who has received poor service which has been rapidly and generously corrected.

Complaints are therefore an opportunity to get the best feedback and the best publicity a company could wish for. You should be grateful, not complaining and threatening to sue.
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Agreed.

I had four arena mirrors installed by a major company. I told the installation company that they needed to be very wind proof, as we are in an exposed area. I was assured that their products were trialled in much more exposed areas than us, and that all would be well.

Unfortunately, the mirrors kept being blown out of alignment and one eventually cracked.

I was highly unimpressed and rang to complain. The company sent their installation team out on the next available slot and replaced the cracked mirror and reinforced the bracing structure, all FOC. I was told that they had revised their installation procedures and were re visiting past clients to upgrade the bracing, all FOC.

I went from being a disgruntled customer to being a very satisfied one, who will gladly recommend that company to others.

All companies get complaints. It's how you deal with them that counts.
 
All you have done is draw people's attention to a situation that was on a thread that had dropped way down the pages and was not currently being debated

I can see that the delivery times on your website have changed and you have reworded things - why not say this? it would be more positive than legal threats if you are wanting to bring your business back in to the public eye - the wording is 100% better than it used to be

Had you posted on there to say that you had kept the promises laid out on your website and had contacted every customer waiting for an order, given them an eta and asked if they wanted to continue to wait or have a refund we would all be applauding you right now for trying to turn things around.
 
This is a car crash thread. Fascinating but makes you want to cover your eyes.
OP, do you wish you'd never posted in the small dark hours this morning ? Your attitude has put me right off from ever ordering from your company.
 
WelshD said:
All you have done is draw people's attention to a situation that was on a thread that had dropped way down the pages and was not currently being debated

I can see that the delivery times on your website have changed and you have reworded things - why not say this? it would be more positive than legal threats if you are wanting to bring your business back in to the public eye - the wording is 100% better than it used to be

Had you posted on there to say that you had kept the promises laid out on your website and had contacted every customer waiting for an order, given them an eta and asked if they wanted to continue to wait or have a refund we would all be applauding you right now for trying to turn things around.
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I have explained on the other thread countless times that it would be sorted, all customer complaints were dealt with etc, but it was never good enough and I always got a backlash off it for trying to sort it out. Unfortunately Im not the type of person to sit back and watch as my company is being dragged through the mud.

I have started legal proceedings with my lawyer who is advising me on the case, however I did not want it to have to get to that position, I have openly talked about every aspect of my business and laid it out for all to see, it does get to the point where you are pouring you heart out and people keep continually stabbing at you.

In reply to the person who said that I do not care about the opinions of customers... I never said that.

I also said that i could confirm that I was not one of the companies mentioned above because it was true, everyone was going on about horse pi's, which is not my company.
 
I once bought a girth from an eBay store. After a week it hadn't arrived. I emailed them. They apologised, they had overlooked my order...it would go straight out.
Another week passed still no girth. I was starting to get angry. I emailed them again. Another apology. It hadn't gone out straight away but it was on its way.
Nearly 3 weeks after ordering it the girth showed up.
Inside with the girth was a packet of polos & a handwritten note saying
'We are so sorry, no excuses our service was substandard. I hope you can forgive us & we will do everything to ensure it doesn't happen again'

Sometimes it isn't about 'grand gestures' just a heartfelt apology.
And yes, I have used that eBay seller again :)
 
If you're trying to 'turn a corner' with your business then why do you want negative reviews hushed? Surely you'd want to know about your companies short comings so you can address it? Nothing with you comes with an ounce of transparency.
This thread will be rather damaging to your 'legal proceedings'.

Car crash. Shut up shop and give up. You time and time again make a fool out of yourself by lying.
 
gemstoneflyer13 said:
I have explained on the other thread countless times that it would be sorted,.
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But it didn't seem to BE sorted. People were still posting to say that they were getting no joy ages after the original post appeared

Like I said had you posted to say that every outstanding issue had been dealt with things would have been very different
 
The way this is coming across is that I never apologise to any customers, refunds never appear, emails are never answered, all messages are ignored.


That is certainly not the case, however that is the way that I am being portrayed through this forum and the previous one and no that is not fair. I always apologise to people that have had a delay etc. and have taken many steps to improve the service that my customers receive.

I have publicly posted on Facebook with new delivery times for all products, and am in the process as we speak of changing all product status's to reflect the individual brands delivery times.

I have also offered customers a guaranteed 25% back if their products are not with them in the specified delivery time, or if they do not want to wait then they can have a full refund, this is publicly displayed on our Facebook and on the website.

This thread was not started to discuss my company that is why I did not mention it. It was started to discuss what peoples opinions are of publicly slating companies and if they believe it is right that horse and hound should condone this action.
 
dogatemysalad said:
This is a car crash thread. Fascinating but makes you want to cover your eyes.
OP, do you wish you'd never posted in the small dark hours this morning ? Your attitude has put me right off from ever ordering from your company.
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On the plus side for the OP, IF the OP is who it looks to be, and they are studying for their LLB as it is suggested on a well known tool of social media, then this whole debacle will at least bolster their knowledge and experience in defamation/slander/libel and how not to deal with it. And maybe reiterate how powerful the internet can be.
 
gemstoneflyer13 said:
I have started legal proceedings with my lawyer who is advising me on the case, however I did not want it to have to get to that position
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It didn't have to get to that position.

I didn't really follow the other thread about your company, but I sure am aware of it now.

Just stop all of this silliness now, or repent at leisure later.
 
Gemstone13 like I said I hadn't even seen your previous thread it was YOUR ACTIONS that made me aware of it.
Stop 'pouring your heart out', stop explaining how you are putting things right, Stop talking about legal action.
Put your head down, keep quiet & PROVE you are putting things right. Actions speak louder than words.
If you are then delivering the items in the correct timeframe with a professional service, you will find that forum posts about your company will become much more positive (an example of this has been some recent Derby House threads where posters have noticed an upturn in their service & posted about it :) )
Stop all the 'woe is me' about your heart being stabbed...business is tough, deal with it.
 
But if people can't "publicly slate companies" then how do we warn others against the companies to avoid? If you ran your company properly then this would be a non existent issue. I don't understand your problem unless your intention is to continue providing a shoddy service and continue taking orders without people able to warn others off losing money.
 
Never mind HHO/dissatisfied customers - you are managing to dredge up your own defamatory and libel case all by yourself.

OP - thank you for posting this thread - I was previously unaware of Bespoke Equestrian and the abhorrent level of service they provide.

Since reading both this thread, and the one with JA linked to, it appears that you completely incapable of running a business successfully, managing customer expectations, engaging in reasoned debate or being truthful - it will be another "company" I will be avoiding.
 
glamourpuss said:
Gemstone13 like I said I hadn't even seen your previous thread it was YOUR ACTIONS that made me aware of it.
Stop 'pouring your heart out', stop explaining how you are putting things right, Stop talking about legal action.
Put your head down, keep quiet & PROVE you are putting things right. Actions speak louder than words.
If you are then delivering the items in the correct timeframe with a professional service, you will find that forum posts about your company will become much more positive (an example of this has been some recent Derby House threads where posters have noticed an upturn in their service & posted about it :) )
Stop all the 'woe is me' about your heart being stabbed...business is tough, deal with it.
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Seconded.
 
I am not interested in a retailer pouring their heart out ,I what the goods I have ordered in a timely fashion or my money back pronto .
I don't deal again with those that don't shape up .
 
gemstoneflyer13 said:
I have started legal proceedings with my lawyer who is advising me on the case, however I did not want it to have to get to that position, I have openly talked about every aspect of my business and laid it out for all to see, it does get to the point where you are pouring you heart out and people keep continually stabbing at you.
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Your lawyer is probably rubbing his hands together with a big smile on his face.

I think you'll be the one that loses out here OP.
Just let it go, like you should have done before and like everyone else did on the forum.

Take what was said on board and use it to improve your business model. No start up would ever last if at the first sign of trouble, it blames the customers for it's own faults.

Listen - learn - improve - move on.
 
gemstoneflyer13 said:
This thread was not started to discuss my company that is why I did not mention it. It was started to discuss what peoples opinions are of publicly slating companies and if they believe it is right that horse and hound should condone this action.
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So you started this thread to besmirch Horse and Hound ?
You've said that you aren't interested in other people's opinions so what is the point of this thread other than to accuse HH of not gagging those with bad experiences of your company.
 
gemstoneflyer13 said:
I have not lied ... I never mentioned my company name or my own name, I don't see that as a problem. Many people who post on this forum don't mention their names...
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Just because you (and I mean the general you, not you personally) post on a public forum under a pseudonym, doesn't mean you are not identifiable . . . and, given that, you should be very careful what you "say" online.

You chose to start a thread which, given your history, can be viewed as (at best) naive and (at worst) provocative and now you are aggrieved by the reaction?

Your best course of action right now would be to stay off all internet fora and focus on fulfilling customer orders.

P
 
OP, there are questions on your FB page from 16 April regarding delivery times and whereabouts of ordered items. Might I suggest you nip off and sort them out?
 
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