TreeDog
Well-Known Member
I am going to be sending my horse for a CT scan, the vets said I should speak to insurance first and then they would get me booked in. I put a claim through the insurance and they asked me to send the vet referral report and any invoices. The only invoice I have at the moment is for the initial examination. Insurance just got back to me to say the claim is below my excess and therefore not payable - I rang to ask about the referral for further investigation/treatment and they said they don't pre authorise any treatment/costs. Is this normal?
*edited to correct to CT scan*
*edited to correct to CT scan*
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