spottyUnicorn
Well-Known Member
I wouldn't call my farrier over the weekend. As a self employed person myself I respect that weekends and evening are not 'normal working hours' for most people so why should they be for him? If he chooses to work some saturdays that's up to him, but not a reason to expect him to be at the end of the phone. I think its actually really inconsiderate to think he should be. Perhaps he told you to text so that its there as a reminder for him when he's back in work mode ... and you don't know thats going to be Monday morning at 9.00am - he may have a day off planned, he could have a visit to the doctors lined up or a family crisis. Or he could just have a very very busy morning trying to keep up with clients he already has booked in for today. Give him some slack! It's only just the afternoon and you are complaining that he hasn't already called back! If you keep harassing him then I expect he will ignore you! You are not his only client and he is not at your beck and call. He has to look after his other clients as well.
I would agree that two weeks is too long to have to wait to put a shoe on but can't help that think its because you haven't got a very good relationship with your farrier. Mine would do his best to be able to do that for me within 3-4 days, but equally I treat him fairly and don't call at weekends. You do have to appreciate they he may have a full diary or might not be in your area, and with the price of fuel is it fair to expect him to make a special trip within 2 or 3 days just to put a shoe on?
At the end of the day if you are not happy with your farriers service then vote with your feet and go else where. If you farrier is really rude, late, unreliable, doesn't care less then you are better off with some ones else, and he will learn that when he has no clients left he had better improve his customer skills! If he is none of the above and a good farrier then he will probably have enough nice clients that he won't be worried about losing the ones that call and hassle him out of hours!
I would agree that two weeks is too long to have to wait to put a shoe on but can't help that think its because you haven't got a very good relationship with your farrier. Mine would do his best to be able to do that for me within 3-4 days, but equally I treat him fairly and don't call at weekends. You do have to appreciate they he may have a full diary or might not be in your area, and with the price of fuel is it fair to expect him to make a special trip within 2 or 3 days just to put a shoe on?
At the end of the day if you are not happy with your farriers service then vote with your feet and go else where. If you farrier is really rude, late, unreliable, doesn't care less then you are better off with some ones else, and he will learn that when he has no clients left he had better improve his customer skills! If he is none of the above and a good farrier then he will probably have enough nice clients that he won't be worried about losing the ones that call and hassle him out of hours!