xmariax
Well-Known Member
has anybody had any dealings with them, they have been recommended to me but i wanted a second opinion, im thinking of moving from petplan.
thanks
thanks
NFU insurance????
- Thread starter xmariax
- Start date
rema
Well-Known Member
Have never made a claim (touches wood) but they are very friendly and seem to know their stuff,premiums are very good too.
Louby
Well-Known Member
Ive been with them years and have never had anything to complain about. They have paid out LOU, death, major vets claims without a quibble. My premiums have pretty much stayed the same and I now have my horsebox insured with them. Great company.
MrsMozart
Just passing through...
You'll get a ton of positives
The only issue I've had with them so far is sometimes trying to get through to the claims line.
The only issue I've had with them so far is sometimes trying to get through to the claims line.
HayleyandBob
Well-Known Member
Iv heard rumors they arnt doing very well
plus they owe me about £5000 and my vet also £5000
Not saying they are bad as im sure this would be the same with most insurers
X
Not saying they are bad as im sure this would be the same with most insurers
X
galaxy
Well-Known Member
Have made 2 previous claims before this year. Vets fees and damaged trailer. Both times they paid out no problem. (in fact with the trailer they were fantastic, it was damaged by a barn fire that was also insured by them but belonged to someone else, and they took all the incident details off their claim form to save me finding it out!)
This year I've had to claim for vets fees and sadly having my boy PTS a month ago. I haven't received the final cheque yet, but spoke to them Sat and they said they were paying out in full no problem. They have been VERY short staffed in their claims department this year, but once dealt with they've been fab, and the guy I spoke to Sat said they had just recruited loads of people and they were being trained up. He was really lovely, as have everyone I've spoken to there been.
I'd highly recommend.
This year I've had to claim for vets fees and sadly having my boy PTS a month ago. I haven't received the final cheque yet, but spoke to them Sat and they said they were paying out in full no problem. They have been VERY short staffed in their claims department this year, but once dealt with they've been fab, and the guy I spoke to Sat said they had just recruited loads of people and they were being trained up. He was really lovely, as have everyone I've spoken to there been.
I'd highly recommend.
JoJo_
Well-Known Member
I got my first horse's insurance from NFU. Started May 2008, made my first claim Aug-Sept 2008. They paid out easily and wasnt that slow either. Plus my monthly premiums went down £2-3 after a year which was nice! Had no trouble at all with them
sqippa
Well-Known Member
They are all pretty dodgy at the moment I believe. From what I hear from my vets if they can find a way out they will ALL try to avoid paying so if you are swapping just ensure that you read the small print, get them to send you the policy wording and if there is any doubt, ask!!
Sqip
Sqip
AmyMay
Situation normal
Been with them for years. Made two big claims and had no problems with them at all.
I would recommend them.
I would recommend them.
galaxy
Well-Known Member
Really don't think NFU are having difficulties paying out. When my vet asked which insurance I was with she assured me I wouldn't have any issues because they, unlike others are paying out no troubles. And true to form they are.
They could easily have quibbled over the amount he was insured for for death, he was 17, but they haven't. (he was worth it, but was expecting to have to justify it, they've just taken my word for it)
They could easily have quibbled over the amount he was insured for for death, he was 17, but they haven't. (he was worth it, but was expecting to have to justify it, they've just taken my word for it)
Stubbornmare
Well-Known Member
Also been with them for years. Recently had a vet bill of £7500 and the NFU covered £5000. Have had no trouble with them
I would recommend them
WeeBrown
Well-Known Member
They've recently taken on more staff and are going to be doing big discounts for existing customers next year for their anniversary......I had a VERY long chat with an NFU guy last week when sorting out insurance for my car
he was lovely but a chatterbox.
nicolaread
Well-Known Member
ive been insured with them for years, was so impressed i moved my car insurance 2 b with them 2. ive made 2 claims, paid out eaisly both times, + quickly. + i find them cheaper than anybody else!! very highly recommend them!
Mavis Cluttergusset
Well-Known Member
I am with them, had a major claim with them last year and they were very good - they paid the vet directly and quickly. They have loaded my vets bill premium by 50% this year though (on a different horse) which I was a bit peeved by but still chose to stay with them as I know they pay out.
GT_02
Well-Known Member
Another vote in support of NFU
mtj
Well-Known Member
I've got my house and cars insured with NFU, but have stopped the horse insurance.
they have changed their veterinary exclusions policy since last year and changed an excess on my policy to an exclusion. this excess was applied due to the horse's purchase vetting and has not been claimed on in the 7 years I have owned him.
i understand petplan has a more relaxed attitude to veterinary exclusions so I would clarify what NFU plan to exclude before taking out the policy.
the limited number of claims we have made have always been dealt with fairly.
they have changed their veterinary exclusions policy since last year and changed an excess on my policy to an exclusion. this excess was applied due to the horse's purchase vetting and has not been claimed on in the 7 years I have owned him.
i understand petplan has a more relaxed attitude to veterinary exclusions so I would clarify what NFU plan to exclude before taking out the policy.
the limited number of claims we have made have always been dealt with fairly.
TequilaMist
Well-Known Member
Glad to hear the good reports as recently changed to them from Petplan as much ceaper for same cover.
samstar
Well-Known Member
another vote for NFU
suzyseymour
Well-Known Member
I have claimed a total of just under £5000 over a 12 month period for arthritis. Have had no problems witht them paying, even getting sent up to Royal Dick and changing vets, bone scans.
Horse box also covered, and have had to be rescued by them 3 times including having the box towed back from Royal Dick (well over 100 miles) and a box comming to rescue me and my mare. Again, they have been really good.
Horse box also covered, and have had to be rescued by them 3 times including having the box towed back from Royal Dick (well over 100 miles) and a box comming to rescue me and my mare. Again, they have been really good.
Gorgeous George
Well-Known Member
I have claimed twice through them, my vet asks who I am insured with and when I say NFU, they just sort out all the paperwork. Always very helpful on the phone too.
SuzySue
Well-Known Member
I rang them Friday for a quote on new horse; they said they would call back but didn't, and still haven't, and it's too late now as I've gone with someone else. Not particularly impressed, when everyone else quoted immediately.
Black_Horse_White
Well-Known Member
I have my dog car horse and trailer insured with them, have for years, claimed on all but one had no problems.
TicTac
Well-Known Member
No complaints here, have always found them very good. I would recommend.
xmariax
Well-Known Member
thanks guys....i m gna call tomorrow to get a quote
Toby_Zaphod
Well-Known Member
I've been with NFU for years & have rarely had to claim however they have always paid out promptly. I even have my house & contents insured with them.
sqippa ..... I think you need to be careful what you repeat, NFU have never been anything less than reputable!
sqippa ..... I think you need to be careful what you repeat, NFU have never been anything less than reputable!
alwaysbroke
Well-Known Member
No grips with office staff or time taken to pay out, BUT serious problem last year with the vet employed by NFU. My mare had had any injury in the field and over the weeks was becoming progressivley worse. Two very experienced vets from the practice I use wanted to PTS she was suffering so much it was piteful to watch. NFU vet HADN'T seen her, and refused to allow us to send a video of her by mobile phone, and wanted to keep her going for TWO weeks, or risk losing payment.
I totally refused to do this and my vets agreed with me. On pm they found damage to her hock which would never have recovered, an area of dead tissue which wouldnt have shown on scan or xray, but would have increased in size, become infected asnd made the poor girl suffer even more.
Needless to say huge complaint to NFU and claim settled in days!
I totally refused to do this and my vets agreed with me. On pm they found damage to her hock which would never have recovered, an area of dead tissue which wouldnt have shown on scan or xray, but would have increased in size, become infected asnd made the poor girl suffer even more.
Needless to say huge complaint to NFU and claim settled in days!
MurphysMinder
Well-Known Member
Another vote for NFU here, they have made out a couple of hefty claims without a quibble. My vets said they were one of the better companies for paying out claims promptly.
xmariax
Well-Known Member
have rung them this morning they sed they'd ring me back for a quote - lets see if they do!
irishdraught
Well-Known Member
[ QUOTE ]
Been with them for years. Made two big claims and had no problems with them at all.
I would recommend them.
[/ QUOTE ]
Ditto
Based on my experience regarding vets bills on 2 different horses, would recommend,
Been with them for years. Made two big claims and had no problems with them at all.
I would recommend them.
[/ QUOTE ]
Ditto
Based on my experience regarding vets bills on 2 different horses, would recommend,
sqippa
Well-Known Member
For you maybe, but we can only speak of our own experiences, however that was not the point of my post.
If you read my post carefully you will see that I stated that ALL insurance companies are being very strict at present and so my advice was to check policy wording carefully to ensure that you are getting the cover you are expecting. Getting any prospective company to send you their polocy wording is simply a good bit of advice. Then if there is anything you are unsure about you can phone them and ask before you sign on the dotted line.
I am glad that you have had positive experiences with your insurance company but please be aware that not everyone does and so warning someone to be careful of what they repeat when they are offering sensible advise is rather unhelpful given the nature of this thread.
The reality is that there are some very good companies out there and some bad ones. Pet plan over excellenty levels of cover but you certainly pay for it. NFU don't cost as much but you also do not get the same cover when you study the policy wording so it really depends what you want from your policy. Both however will only cover what they specify in the policy wording so check this out thoroughly or you may be in for a nasty shock.
Sqip
If you read my post carefully you will see that I stated that ALL insurance companies are being very strict at present and so my advice was to check policy wording carefully to ensure that you are getting the cover you are expecting. Getting any prospective company to send you their polocy wording is simply a good bit of advice. Then if there is anything you are unsure about you can phone them and ask before you sign on the dotted line.
I am glad that you have had positive experiences with your insurance company but please be aware that not everyone does and so warning someone to be careful of what they repeat when they are offering sensible advise is rather unhelpful given the nature of this thread.
The reality is that there are some very good companies out there and some bad ones. Pet plan over excellenty levels of cover but you certainly pay for it. NFU don't cost as much but you also do not get the same cover when you study the policy wording so it really depends what you want from your policy. Both however will only cover what they specify in the policy wording so check this out thoroughly or you may be in for a nasty shock.
Sqip