Oldencraig orders

Yes mine was signed for. It would have fitted in my mail box, but was sent recorded delivery hence wasn't left with no signature. Also the ticket price says £164. full price in the shop was £150. so even more of a bargain, I got them for less than half the face value. I would never buy them full price; unless of course they are so good that they ride my horse better than I do ;)
 
i got some of mine last week but the propell had leaked everywhere, luckily onto a pot of saddle soap and event grease, a little stain on my KL socks and a bi ton my rope but wasn't impressed! Waiting for a few more higher value items now, i hope they come!
 
For those of you panicking, remember if you spent over £100 and paid bycredit card (NOT debit) you are protected under s75 of consumer credit act. There are other protections in place such as chargebacks as well; but I'm sure this is just a case of disorganised chaos! They are responding to calls/emails etc.
 
now_loves_mares said:
For those of you panicking, remember if you spent over £100 and paid bycredit card (NOT debit) you are protected under s75 of consumer credit act. There are other protections in place such as chargebacks as well; but I'm sure this is just a case of disorganised chaos! They are responding to calls/emails etc.
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Yes I'm sure you are right, still getting cross though!
 
Understandable! I think I just have very low expectations of equestrian businesses in general. More often than not they are run by horsey people who are rubbish at business. I'm sure there are exceptions, but I've not come across many. It's easy for me to say, due to my job. But not putting invoices/delivery slips makes me shudder, from a professional perspective if not a customer one ;)
 
Gaaarh. Im really mad now!! Just answered the door to the postie who has delivered 2 parcels for my OH, ordered on Thursday, bits for his computer....aaargh My horse needs his bandages and posh new bit, his flippin computer will not mind if it doesnt get new bits!!!!
 
I am clearly too used to Italian standards because a ten-day delay doesn't bother me at all! :p

However, I am slightly concerned because I am leaving in 3 days' time and if the rest of my order doesn't arrive before then, it will be lost (I am not coming back here until 2012!!). Do people receive replies to their emails?? I have emailed twice saying I can provide an alternative address but have received no reply to either email :( Don't have a phone in this flat and I'd rather not call from my mobile unless absolutely necessary!
 
Baggybreeches said:
I emailed on Friday and recieved a reply back that afternoon.
I would suggest that they are possibly on 'stop' with suppliers because I find it hard to believe that they can't get hold of stock from Champion.
Anyhows I will leave it til mid next week and then I want a refund.
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I got a reply to my email day after I think last week. You are more patient than me BB - I cancelled mine. None of my items were in stock - despite saying they were all in stock when I ordered. They could give no indication of when they might be in stock either so I asked for refund which I got. Nothing I ordered was must have just nice to have at half price
 
My order arrived a couple of days ago! Just stirrup leathers though and I'm not sure whether they're the right length yet (they arrived at home and I'm at Uni now). So Mum's bringing them up when she next visits.
 
I got half my order a few days ago. Got my Jaguar bridle and some bottles of gunk but still waiting for an expensive riding hat and some more bottles of gunk.

I emailed but got no reply, rang and left a message but no reply, so then kept ringing until I got hold of someone. A nice polite lady told me my hat will be with me sometime next week so we will see !!

The Jaguar bridles are advertised as coming with a spare set of cheek pieces but I didn't get any spares? Did anyone else get these exra cheeks with their Jaguar bridles?? And did everyone else's Jagular bridles come with reins (mine did) ???
 
SERIOUSLY unimpressed :(

Ordered a new stock and expensive hat last Sunday (both were 'in stock') Said on delivery instructions if I'm not in to leave down the village post office and I will collect when I get in from work.

Stock arrived on Wednesday but no sign of the hat. Went to the post office but it hadn't been left. Rang them up on Thursday, a lady answered, I gave her my order no and she said she'd look into it and give me a ring back. No phonecall back. Rang Friday, again, she said she would ring back. NO phonecall back. Yesterday, rang, same lady answered, said they were very busy. I said I really wasn't impressed and just wanted to know the status of my hat. She said she would ring me back, no phonecall back. TODAY rang. Same lady answered, I was pretty annoyed, yet again she said she would check the status of hat and promised to call me back within the hour. NO PHONECALL. Am seriously going to say something tomorrow and possibly demand a refund as it's just becomming a joke.

Even if they rang and said I'd have it on X date, that would be fine. I just want to be kept in the loop!
 
Well another 3 days pass and still not a sausage. No return call or email. Getting fed up of waiting for some decent customer service let alone my actual items I have paid for in full 12 days ago!
Grrrr .....
 
So i spoke to them today, apparently they are getting a big order in of NS bits and Champion hats etc between 11-12 today- so the 45 people (me included) who are waiting on bits- should have them in the next couple of days. She said they were inundated, and all orders that have been paid for will be delivered- hopefully before the end of the week.

Not perfect, but im hoping its just a case of ridiculous disorganisation rather than anything else. Fingers crossed everything turns up soon .
 
GAHHHHHHH......after me calling them three times..ive just recieved an email telling me the gloves i ordered are out of stock. WTF....12 days after i placed the order....12 days!!!


...I wonder if this means they are packing the rest of my order.....hummmmmmm a girl can dream.....


SERIOUSLY UNIMPRESSED NOW........:mad:
 
I recieved the second half of the first order i placed today. It was a pair of over reach boots that where not in any kind of wrapping and had a shop price sticker on them ie they seem to have been picked off the shelve of their shop and sent. Im not sure why that took two weeks and why they didnt come with the bridle that came last week!?

But this makes me think that they are just totally run off their feet and whilst yes it is unacceptable considering they charged £7 for postage I wouldent panic in thinking you wont get the items you ordered :)
 
I spoke to the girl yesterday as 2 phone calls and an email had gone unreturned til then. I honestly am starting to feel quite sorry for her, it sounds as if they were completely unprepared for the reaction to the sale. She told me that there are 2 staff and they are trying to do all the orders, deal with the shop and all the complaints and getting nowhere fast. She said that they are not closing down, as I feared, they were trying to clear the stock in preparation for some new lines but now have to order loads of the old stock to fulfill the orders! I did make the point that I would expect the refund of the £7 for next day postage but would wait and see what actually turns up before I ask for it, didnt want to cause even more work:( Good news about the bits, I shall keep watching my postie with eager anticipation (Im sure he thinks he's pulled!)
 
Mine arrived all present and correct last week :D

Delighted with all my purchases! I had previously phoned about the status of my order and had a very helpful lady who looked into the status of my order immediately and told me when it would be delivered.

Such a good sale - such a shame about all the bad experiences being reported from HHO users :confused:
 
I've just had an email saying a couple of items i've order were out of stock, but still waiting for something to turn up! I've emailed asking if the rest of the stuff is in stock and when it will be dispatched......... not heard back yet!
 
MyBoyChe said:
I shall keep watching my postie with eager anticipation (Im sure he thinks he's pulled!)
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:D Mine too, only mine's a women...slightly embarassing. Face pressed up against the glass, practically panting at her arrival!

I rang again today and she FINALLY told me that the hat's not in stock and that they are expecting a delivery at the end of this week so I should recieve it early next week. WHY that took 5 days and 5 phonecalls to tell me that I have no idea. Seriously hoping my hat arrives :(
 
To be honest, I feel quite sorry for the people that work there! It's a tiny shop and I can imagine they weren't expecting it to be so popular! What awful timing as well, it's this months when all the winter stock arrives and companies like champion ate currently on a 2 week delay with orders (according to my local tack shop) whilst they send out their winter clothing! The poor people must be hating the day they decided to hold the sale BUT it proves the point DON'T PROMISE SOMETHING YOU CAN'T FULFILL!!!! I'm eagerly awaiting my delivery!
 
I recieved a pair of brushing boots and side reins about 2 days after ordering. Am still awaiting mucker boots, another pair of brushing boots and some travel boots. I know part (hopefully all) is coming today as they tried to deliver yesterday and left a card so re-arranged. Hopefully its the rest of my order as not had an email saying anything is out of stock.
 
Mrs_Wishkabibble said:
See this is what is so annoying. I haven't had a single item delivered on a £190 order placed 2 weeks ago tomorrow. Getting a little annoyed now to say the least. :-(
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You and me both, just the initial confirmation and then an email saying there may be a small delay. Nothing further advising things may be out of stock. They still haven't replied to any of my emails.
 
I ordered 5 items, 2 arrived quite quickly, but nothing since.

I thought that the sale was a stock clearance, when it's gone, it's gone sort of job, so I'm surprised to see that they are having to re-order to fulfill our orders. I was expecting them to complete our orders on a first come, first served basis and take the money on despatch. Sounds like they are in a right mess. :confused:
 
elderlycoupleindevon said:
I ordered 5 items, 2 arrived quite quickly, but nothing since.

I thought that the sale was a stock clearance, when it's gone, it's gone sort of job, so I'm surprised to see that they are having to re-order to fulfill our orders. I was expecting them to complete our orders on a first come, first served basis and take the money on despatch. Sounds like they are in a right mess. :confused:
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Thats what I had thought aswell that it was first come first served and anything that was out of stock you wouldn't recieve.
 
im still waiting for a pair of stirrup leathers and a kingsland jacket i ordered....ordered last monday money taken, but no delivery yet! who does it get delivered by? is it royal mail or other courier company?
 
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