Oldencraig orders

Just spoken to the lady and she was lovely - offered me half price ANYTHING in store, so I am trotting down there on Saturday to choose something to make up for my undelivered order! Great for me who is close by but I feel your pain if you arent in travelling distance. Doubt many of the outstanding orders will be fulfilled now.
 
Winklepoker said:
Just spoken to the lady and she was lovely - offered me half price ANYTHING in store, so I am trotting down there on Saturday to choose something to make up for my undelivered order! Great for me who is close by but I feel your pain if you arent in travelling distance. Doubt many of the outstanding orders will be fulfilled now.
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I nave visions of you turning up to an empty shop with just some old rubber curry combs left on the selves.
 
Winklepoker said:
Just spoken to the lady and she was lovely - offered me half price ANYTHING in store, so I am trotting down there on Saturday to choose something to make up for my undelivered order! Great for me who is close by but I feel your pain if you arent in travelling distance. Doubt many of the outstanding orders will be fulfilled now.
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Likewise, the woman who dealt with me was very nice, even if the comms prior to my ringing up were not quite so good. I ordered a whole raft of stuff and received all of it bar one item (a prolite) pretty promptly. I received an email saying that the prolite was on order but it did not arrive for a while so I got to the point when I could not wait any more so sourced it from another shop that I happened to see one in. When I rang up and explained this asking if I could substitute the ordered prolite for things to the same value that they had left, she said fine and that I could have anything that they had in the shop as an alternative even if it was no longer available online. We had a short chat about the various options - she asked me what I wanted ideally and we went from there! Earlier today a nice new sheepskin half pad turned up, with which I'm really pleased. Was definitely worth the phonecall!
 
Still waiting for my bandages and hat (After i returned the original one they sent me which was the wrong colour and wrong type :confused:- i sent it back special delivery too)

The communication has been horrendously bad- i wouldnt mind waiting, its the not knowing that is killing me, i wish i lived closer, sadly a 300 mile round trip is out of the question!
 
I recieved my saddle pad quickly, but I am still waiting for some bandages and a girth... very annoyed - I wanted my girth to at least have one airing before the end of the season, and as Sunday is my last event it is looking unlikely...
 
Vetwrap said:
Oddly - and having not complained about the out of date derma gel, I received another, in date derma gel today.

Not complaining, just slightly confused!
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Well if they are reading this I hope they start mailing out socks in the right colours and pack sizes!
 
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Just received the cool boots i ordered, just waiting for the stirrup leathers. I have a funny feeling these might take another month :rolleyes: but im happy i got something as i was going to cancel the order so i will just hang on for a bit longer.
 
Still only part of my order despite the lie that other bits have been dispatched yet two weeks later apparently they are on order... Trading standards informed
 
I'm still waiting on on some travel boots. Got the other things I ordered within 10 days, but a month on i'm losing hope of getting my travel boots. I haven't called Oldencraig as I figured they would be inundated, but now it has been a month, and I have not heard anything since that original email everyone got, I think I will give them a call on Monday. Surely it can't be that hard to get a set of Woof Wear travel boots???????
 
got few more dribs and drabs of my order yesterday, for the first time there was some paperwork, handwritten compliments slips saying that the travel boots and another item I had ordered were now not available and they would be refunding, but headcollar to follow (still!!!)
am not sure I trust their competence to issue a refund, anyone else had one?
 
I only received half my order. Have phoned about the remaining stuff and they keep telling me that they will be sent soon. Not really good enough. I will be calling again on Monday but to be honest the women sounds very ditsy and I think at this stage I will just be asking for a refund.
 
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