FionaM12
Well-Known Member
Is this what everyone is talking about???
Completely bizarre behaviour. What an incredibly silly and childish thing to post. I'm not even sure what she's trying to say. :confused3:
Shwmae horse products
- Thread starter only_me
- Start date
- Status
Completely bizarre behaviour. What an incredibly silly and childish thing to post. I'm not even sure what she's trying to say. :confused3:
suestowford
Well-Known Member
Who is JC addressing in this message?
Corner Mad House
Well-Known Member
THE WHOLE WIDE WORLD.
Not sure to be honest whether there is anything before or after that, maybe someone who can see it in its entirety can help explain!
Does this person have no one in her family to give her advice. I know Polar Skye and Alec have both offered assistance on here, but she has committed commercial suicide and is now thrashing about blindly
Corner Mad House
Well-Known Member
Hmm at the great age of 21 or 22 she is an adult, supposedly. Yes she does have family close by who could advise, but they only know what they are told one would presume.
abracadabra
Well-Known Member
I can't understand that. I know my mother looks up my results on the internet and she's not even horsey, I can guarantee if I had a small business with a heavy internet presence she would be having a daily google (yes, she's pretty nosy
) I can't imagine that the family wouldn't know what's going on, they would have to be living under a rock to not have heard what's been going on with their daughter.HihoGinger
Well-Known Member
She was referring to an alias she created (another colour based one) , which she used to join the True reviews page to spy, and generally attempt to cause havoc with. She was sussed out almost immediately, but still thought she had the upper hand, hence this screengrabbed post, which I believe was on her own personal page. Unfortunately, more than one person was playing the "use an alias to infiltrate another page" game.
I think that's roughly it. It all got a bit hectic on there lastnight.
cross
Well-Known Member
I feel that I am now in the club - I have spoken (well on FB) with herself. Below is copy of conversation. I am somewhat suprised that in writing she has accused me directly of many things such as snooping arround her property, calling her landlord, her family etc. I do feel that she should pop away from the screen and go get her dictionairy and look up the phrases that she so likes to use "slander" Liable and deformation of charchter Also please forgive typos am wrestling with very big project and head in spreadsheets not on typos!
Jessica
Today
Jessica Clarke
2:36pm
Jessica Clarke
Do yourself and me a favour, stalk someone else and leave me alone.
Cross
3:12pm
Cross
I am just concerned for you, as you may not be aware, but their are very strict laws that govern the transport of horses for monies, and without the correct insurance and opperators liscense which you don't have you are placing both yourself and the horses in your care at risk. VOSPA take a very strict line on this. While I have your attention, may I ask why you are still taking monies from customers of your Onesie business and not supplying the product? And why do you provide false tracking numbers?
J
essica Clarke
3:15pm
Jessica Clarke
Your aren't worried for you me, I have seen the messages you put about me. Stop trying to make out what your doing isn't against the law or fuelled by a desire to help people.
People have their onesies and you can't deny that so please leave me alone and pick on someone else.
I am tired of your bullying and can't do this anymore. I've made you all aware of the danger you've put me and my family/animals in so why continue.
25pm
Cross
People don't have their products. I don't and nor do so many others. You already have a CCJ against your company. You have had paypal find against your company and you have other court papers been filed against your company. You have been offered very sound business advice on the H&H forum, of which you constantly flout and ignore. Your company owes alot of people alot of money and understandably these people would like their funds returned. As you insist on using social media to promote your various business ventures, it is no suprise that those of us who are un happy with your companies services/products will comment on said social media sites.
Jessica Clarke
3:32pm
Jessica Clarke
Number one:- you were refunded so saying your unhappy is bang out of order and calling me a scam amongst other things is not backed up with evidence as you can't say I scammed you or anyone.
Others who are waiting are in contact with the admin member who isn't me and are being dealt with so to be frank again you have no grounds to stand on.
XX XX was messaged three/five times by me personally asking if her product was ok she ignored so noo story there...
YY YY I have the proof I consigned it for collection I also have evidence I told her before I arranged it that I could only offer it once because of the costs it charges us per consignment.
AA AA ton is in contact with admin
BB BB is consigned
Now prove to me the trackings are fake or keep your fabricated lies to yourself because everyone we've consigned has got their stuff.
CC CC case was closed in our favour due to the parcel being consigned before the date of closure. He himself has not followed the case through.
People have been snooping around my home at 2am in the morning. Which is against the law!
You've all rang my land lord and estate agent claiming these apparent CCJs which is a tax CCJ for late filling which we have checked and supported by officials.
The Open court case you talk of right now is between us and the buyer and has nothing to do with you or anyone else. If it did I would tell you what we are doing about it but I won't as it would damage our case.
Horse and Hound is not a source of business advice and I find it highly amusing how you think yourself someone I should look up to.
You have sourced out private information which is not on the open media such as my families addresses and numbers. You've rang neighbours and harassed other members of the public so please as I've asked leave me alone and stop stalking me or messaging me because I am tierd of this and your continued messages are harassment.
Cross
I can quite assure you that at no time have I ever rang any of your family members, visited your property or any of your other allegations. However I would state that as you are accusing me of doing so this IS a libalious statement and I can take the appropriate legal measures against you for such untruths. In addition I have never written or stated the word "scam" in connection with your business, do please feel free to check your records. As for my saying that it is bang out of order for me to be un happy with the serivce that I received from your company, this is entirly within my right as a costumer of said company. It took me two months to receive my refund and hours of chasing arround. Below is some of the correspondence I had with your company (I am the client)
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 15 September 2013
To: Client
Thank you ever so much for your order, the third working day dispatch will be Wednesday afternoon. We may find it hard to get the dark hearts in for then however we do have a smashing black star available if this would be ok? If not we will do our very best to get the hearts and keep you informed if it's in stock with our suppliers.
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 16 September 2013
To: client
Thank you ever so much for getting back, apologies for my delay we are moving premises and things are very hectic so a few delays in reply. Will make sure your orders our ASAP as promised by postage,
From: Client
To: pay.shwmaeproducts@hotmail.co.uk
Date: Thu, 17 Oct 2013
I am now very bored of emailing you to chase up my order which I placed in mid Sept. In your email of the 16th Sept, you stated that the item would be dispatch on that Wed. When I emailed you last week, you responded that you would be sorting this out. I have not heard from you since, and I am still awaiting my order – for which I have paid and indeed I paid for express delivery.
If I do not hear from you by close of play this evening either confirming that my order will be with me at the latest Monday or that my funds have been returned, I will have no choice but to take action to recover the monies, as at present this is fraud – I have paid for an item in good faith and I have not received it. I will also have to inform your local trading standards office and the social media sites of this fact.
On 25 Oct 2013, at 17:19,
client wrote:
Jo as I have yet again hear nothing from you despite calling and emailing, please take this email as official notification that I require my funds to be re-paid under the trades description act, as you have taken my money and not produced the goods. Also be advised that I will be phoning one of the senior editors at xx as they be interested in a story such as this, particularly bearing in mind the amount of press inches they have given to you. I will also be advising payapl and your local trading standars who take matters such a fraud which this is very seriously. I will also be issuing a small claims procedure against you and I have requested from companies house your last trading years accounts. I will then inform the social networks of what I find. I have given you every chance and this young lady is not the way to grow a business and you need to learn that if you take funds off people who pay you in good faith and then FAIL to supply the product – there will only be one direction that you will head and that is to the bankruptcy court.
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 26 October 2013 01:04
To: client
Subject: Re: I send the same email yet again
Good evening,
Know one including myself has been available, a onesie has been prepared for Monday and will be with you tuesday.
Jo
On 14 Nov 2013, ,
client wrote:
Good evening girls, as I have not heard anything from my last FB message to you, but have seen that you have closed down my link to you, I write in this format, so along with all other formats I can have it documented and logged, that as I have not received my funds back, be advised that tomorrow I will have to contact your local trading standards, I will of course have to share this statement of fact as and when I have done it with the on-line equestrian community. You may also be interested in the following link http://horsegossip.proboards.com/thread/129495 I await to hear from you regarding my funds.
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 14 November 2013 20:58
To: client
Subject: Re: I send the same email yet again
By 'girls' I take it you are trying to belittle the two ladies who own this company as they are younger than most company owners. I am however not either of the company directors, but will be the one to refund your order. Thank you for the link, I'm taking it you are referring to the thread back in 2012, these complaints where when the company closed for a month whilst the company directors had two of there homebred horses put to sleep. All situations were refunded or items sent, but thank you for bringing that back up.
On 14 Nov 2013, at 21:01,
Jessica
Today
Jessica Clarke
2:36pm
Jessica Clarke
Do yourself and me a favour, stalk someone else and leave me alone.
Cross
3:12pm
Cross
I am just concerned for you, as you may not be aware, but their are very strict laws that govern the transport of horses for monies, and without the correct insurance and opperators liscense which you don't have you are placing both yourself and the horses in your care at risk. VOSPA take a very strict line on this. While I have your attention, may I ask why you are still taking monies from customers of your Onesie business and not supplying the product? And why do you provide false tracking numbers?
J
essica Clarke
3:15pm
Jessica Clarke
Your aren't worried for you me, I have seen the messages you put about me. Stop trying to make out what your doing isn't against the law or fuelled by a desire to help people.
People have their onesies and you can't deny that so please leave me alone and pick on someone else.
I am tired of your bullying and can't do this anymore. I've made you all aware of the danger you've put me and my family/animals in so why continue.
25pm
Cross
People don't have their products. I don't and nor do so many others. You already have a CCJ against your company. You have had paypal find against your company and you have other court papers been filed against your company. You have been offered very sound business advice on the H&H forum, of which you constantly flout and ignore. Your company owes alot of people alot of money and understandably these people would like their funds returned. As you insist on using social media to promote your various business ventures, it is no suprise that those of us who are un happy with your companies services/products will comment on said social media sites.
Jessica Clarke
3:32pm
Jessica Clarke
Number one:- you were refunded so saying your unhappy is bang out of order and calling me a scam amongst other things is not backed up with evidence as you can't say I scammed you or anyone.
Others who are waiting are in contact with the admin member who isn't me and are being dealt with so to be frank again you have no grounds to stand on.
XX XX was messaged three/five times by me personally asking if her product was ok she ignored so noo story there...
YY YY I have the proof I consigned it for collection I also have evidence I told her before I arranged it that I could only offer it once because of the costs it charges us per consignment.
AA AA ton is in contact with admin
BB BB is consigned
Now prove to me the trackings are fake or keep your fabricated lies to yourself because everyone we've consigned has got their stuff.
CC CC case was closed in our favour due to the parcel being consigned before the date of closure. He himself has not followed the case through.
People have been snooping around my home at 2am in the morning. Which is against the law!
You've all rang my land lord and estate agent claiming these apparent CCJs which is a tax CCJ for late filling which we have checked and supported by officials.
The Open court case you talk of right now is between us and the buyer and has nothing to do with you or anyone else. If it did I would tell you what we are doing about it but I won't as it would damage our case.
Horse and Hound is not a source of business advice and I find it highly amusing how you think yourself someone I should look up to.
You have sourced out private information which is not on the open media such as my families addresses and numbers. You've rang neighbours and harassed other members of the public so please as I've asked leave me alone and stop stalking me or messaging me because I am tierd of this and your continued messages are harassment.
Cross
I can quite assure you that at no time have I ever rang any of your family members, visited your property or any of your other allegations. However I would state that as you are accusing me of doing so this IS a libalious statement and I can take the appropriate legal measures against you for such untruths. In addition I have never written or stated the word "scam" in connection with your business, do please feel free to check your records. As for my saying that it is bang out of order for me to be un happy with the serivce that I received from your company, this is entirly within my right as a costumer of said company. It took me two months to receive my refund and hours of chasing arround. Below is some of the correspondence I had with your company (I am the client)
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 15 September 2013
To: Client
Thank you ever so much for your order, the third working day dispatch will be Wednesday afternoon. We may find it hard to get the dark hearts in for then however we do have a smashing black star available if this would be ok? If not we will do our very best to get the hearts and keep you informed if it's in stock with our suppliers.
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 16 September 2013
To: client
Thank you ever so much for getting back, apologies for my delay we are moving premises and things are very hectic so a few delays in reply. Will make sure your orders our ASAP as promised by postage,
From: Client
To: pay.shwmaeproducts@hotmail.co.uk
Date: Thu, 17 Oct 2013
I am now very bored of emailing you to chase up my order which I placed in mid Sept. In your email of the 16th Sept, you stated that the item would be dispatch on that Wed. When I emailed you last week, you responded that you would be sorting this out. I have not heard from you since, and I am still awaiting my order – for which I have paid and indeed I paid for express delivery.
If I do not hear from you by close of play this evening either confirming that my order will be with me at the latest Monday or that my funds have been returned, I will have no choice but to take action to recover the monies, as at present this is fraud – I have paid for an item in good faith and I have not received it. I will also have to inform your local trading standards office and the social media sites of this fact.
On 25 Oct 2013, at 17:19,
client wrote:
Jo as I have yet again hear nothing from you despite calling and emailing, please take this email as official notification that I require my funds to be re-paid under the trades description act, as you have taken my money and not produced the goods. Also be advised that I will be phoning one of the senior editors at xx as they be interested in a story such as this, particularly bearing in mind the amount of press inches they have given to you. I will also be advising payapl and your local trading standars who take matters such a fraud which this is very seriously. I will also be issuing a small claims procedure against you and I have requested from companies house your last trading years accounts. I will then inform the social networks of what I find. I have given you every chance and this young lady is not the way to grow a business and you need to learn that if you take funds off people who pay you in good faith and then FAIL to supply the product – there will only be one direction that you will head and that is to the bankruptcy court.
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 26 October 2013 01:04
To: client
Subject: Re: I send the same email yet again
Good evening,
Know one including myself has been available, a onesie has been prepared for Monday and will be with you tuesday.
Jo
On 14 Nov 2013, ,
client wrote:
Good evening girls, as I have not heard anything from my last FB message to you, but have seen that you have closed down my link to you, I write in this format, so along with all other formats I can have it documented and logged, that as I have not received my funds back, be advised that tomorrow I will have to contact your local trading standards, I will of course have to share this statement of fact as and when I have done it with the on-line equestrian community. You may also be interested in the following link http://horsegossip.proboards.com/thread/129495 I await to hear from you regarding my funds.
From: Shwmae Products Payments [mailtoay.shwmaeproducts@hotmail.co.uk]
Sent: 14 November 2013 20:58
To: client
Subject: Re: I send the same email yet again
By 'girls' I take it you are trying to belittle the two ladies who own this company as they are younger than most company owners. I am however not either of the company directors, but will be the one to refund your order. Thank you for the link, I'm taking it you are referring to the thread back in 2012, these complaints where when the company closed for a month whilst the company directors had two of there homebred horses put to sleep. All situations were refunded or items sent, but thank you for bringing that back up.
On 14 Nov 2013, at 21:01,
cross
Well-Known Member
Part 2. Sudden amnesia seems to have struck the Company Director
- Cross:
I would be greatful for a retraction of your following statement to me, as this is Slanderous, libellous and also is a deformation of my good charachter. If I do not receive a retraction I will hand this to my lawyers. Please be under no illusioun that I do take this very seriously.
JC: This is harassment and know where did I accuse you of being the one to do it. - Cross: Read your own message to me at 3.32 pm today, take a look at your 13 para down and you will see your words. Not clever to put in writing and accuse me. To save you the time of scrolling down to follow is what you wrote to me "You have sourced out private information which is not on the open media such as my families addresses and numbers. You've rang neighbours and harassed other members of the public". So please if you would not mind, pop me a message retracting this statement or I will have to pass this on to my lawyers.
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Elbie
Well-Known Member
Cross - I can't believe that last email they sent you. How unprofessional and immature!
Sorry, I meant the last email in part 1!
Sorry, I meant the last email in part 1!
Dusty85
Well-Known Member
Cross- did she reply?
cross
Well-Known Member
Yes and here are the words of wisdom
JC: This is harassment please leave me alone!
Cross
4:45pm
JC this is not harassment, you keep replying to me. I would suggest you look up the term so that you can use it appropriately in the future. However as I am aware of the law, I would ask again, are you willing to retract your above statement on your 3.23 message to me. Or do I need to pass this on to my lawyers. Just one line saying that you made a mistake in what you wrote to me and that you withdraw the statement will suffice.
JC: This is harassment please leave me alone!
Cross
4:45pm
JC this is not harassment, you keep replying to me. I would suggest you look up the term so that you can use it appropriately in the future. However as I am aware of the law, I would ask again, are you willing to retract your above statement on your 3.23 message to me. Or do I need to pass this on to my lawyers. Just one line saying that you made a mistake in what you wrote to me and that you withdraw the statement will suffice.
luckyoldme
Well-Known Member
i agree. My business is similair to this business. We all get iy wrong now and again. When i do i will work till late at night giving that customer priority. If ever i had got into the mess that they are in i think i would have a nervous breakdown .
cross
Well-Known Member
We have all tried to give the company advice and warn them where they are falling foul of the Law, but not only does it appear, but we have it in writting from the Director and I quote "Horse and Hound is not a source of business advice and I find it highly amusing how you think yourself someone I should look up to" I fear this says it all really.... So sad. This could have been a cracking little business.
lisa_dundee
Well-Known Member
She makes out she's concerned for her horses welfare! She wasn't concerned for the welfare of the poor horse that came from her care! Makes me sick!! Worse than any of the diabolical Shwmae mess!!
PolarSkye
Well-Known Member
Indeed. But as someone else said recently, you can't teach a pig to sing . . . and there's none so blind as those who won't see.
Shame.
P
Patterdale
Well-Known Member
Who even cares anymore?
This IS getting a bit witchhunt-like tbh. Who cares about her company? If she runs it well it'll succeed, if she doesn't it won't. Why does it matter to anyone here?
There are enough reviews online now to help people make an informed choice, but really I don't see any reason to be constantly messaging her with pretend concern.
This IS getting a bit witchhunt-like tbh. Who cares about her company? If she runs it well it'll succeed, if she doesn't it won't. Why does it matter to anyone here?
There are enough reviews online now to help people make an informed choice, but really I don't see any reason to be constantly messaging her with pretend concern.
I don't think anyone is messaging her at all ?
Patterdale
Well-Known Member
Er, have you not read the latest posts??
PolarSkye
Well-Known Member
Patterdale
Well-Known Member
Posting copies of messages to her?
cross
Well-Known Member
Patterdale you are obviously a very wise person and I do agree with you. I did message the Company Director as she has just launched another business and was advertising an illegal service and I wanted to make her aware of this point in case she was not. As not only would it leave her in trouble but also could compromise the welfare of the clients horses in her care. As she replied to me, I thought I would take the opportunity (as one can usually never get hold of her) to ask why the company were still failing to complete orders etc. She again replied to me, and then accused me of some most dreadful things.
However I do take your point, but the concern is very real on my part as horse welfare is of the uttermost importance, as it is to all of us on this forum, hence my inital contact with the Director. Am now off to get very large drink (again!)
FionaM12
Well-Known Member
I don't understand why anyone would be messaging the company except to ask for money back or goods promised if you're a customer who's been let down.
dunkley
Well-Known Member
Reading the above, I think it is clear that Cross was the one to receive an unsolicited message, which she replied to, as is her right, surely? She has set out quite clearly what the consequences will be if JC continues to make unfounded allegations.
FionaM12
Well-Known Member
If that's the case then of course a person has a right to reply to messages. I thought from what Patterdale said that people had been messaging the company "with advice" though. It does look like that's the case when Cross says:
Apologies if I misunderstood and the communication was initiated by the company director herself.
Renvers
Well-Known Member
I thought your responses to JC were spot on too, if the girl had any sense of preservation for her reputation or her business she would thank you for an objective and polite assessment of her situation and for giving her good advice. However, based on her reply to you that just isn't going to happen is it? Think your self restraint is admiral to btw
I, like you have been an observer and if it wasn't that some of my fellow HHO'ers were getting treated so abysmally I would never have taken an interest as I have no need for these products. The longer this saga continues the more of us become aware of this company and can (as I have done) warn others off making a purchase from them.
dunkley
Well-Known Member
The first, unsolicited, message came from JC to Cross, making an allegation of 'stalking'. Cross replied, and in that reply stated that she was indeed concerned for JC, and reminded her of VOSA regulations regarding hire and reward etc. All messages are chronologically C&P'd a few posts back on here.
No one has initiated any messaging with JC, merely replied to her. There has been some very good advice offered on this thread, and on the True Reviews page, but apparently dismissed. There has also, I'm sure, been similar advice left on the company's own FB page. It is difficult to follow what has happened to that as they, along with almost every other comment from both satisfied and dissatisfied customers, have been deleted. There has been concern expressed, publically, wherever Shwmae is being discussed, about JC's health and apparent isolation from those close to her, and who might be able to help. However, I believe all messaging between individuals has been instigated by her alone.
No one has initiated any messaging with JC, merely replied to her. There has been some very good advice offered on this thread, and on the True Reviews page, but apparently dismissed. There has also, I'm sure, been similar advice left on the company's own FB page. It is difficult to follow what has happened to that as they, along with almost every other comment from both satisfied and dissatisfied customers, have been deleted. There has been concern expressed, publically, wherever Shwmae is being discussed, about JC's health and apparent isolation from those close to her, and who might be able to help. However, I believe all messaging between individuals has been instigated by her alone.
Patterdale
Well-Known Member
Ok, don't like to do this but, here is the quote from cross. The first message quoted HERE is indeed from JC, but it seems to me to be in answer to a message, rather than the start of a conversation.
FionaM12
Well-Known Member
Maybe her message was about something Cross had written on a Facebook group though Patterdale? It's not clear whether there was a previous pm.
dunkley
Well-Known Member
P - I can see why you might think that, however, that message is very similar to those sent to other people who have had NO personal contact with JC, or her business, merely had the temerity to comment on, or query, some of the actions/behaviour of Shwmae. Also, she has used several alias's to view the True Reviews page and subsequently identified and made contact with some members who have joined to offer their support to customers who have lost money, or received shoddy goods, shoddy customer service, or both.
ETS - ANYONE who has criticised either JC, or the company, is accused of 'stalking'
P and Fiona - I do apologise to you both, having read back the posts from Cross properly (my mistake) I can see that she says that she did indeed message JC, and gave her reasons for doing so. I think she was quite transparent about it, I just didn't read it properly
I will say, though, the comments I have made regarding contact with completely unconnected people is correct - Queenbee I'm sure has made that clear Sorry, again.
ETS - ANYONE who has criticised either JC, or the company, is accused of 'stalking'
P and Fiona - I do apologise to you both, having read back the posts from Cross properly (my mistake) I can see that she says that she did indeed message JC, and gave her reasons for doing so. I think she was quite transparent about it, I just didn't read it properly
I will say, though, the comments I have made regarding contact with completely unconnected people is correct - Queenbee I'm sure has made that clear Sorry, again.
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- Status