Shwmae horse products

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SilverLining said:
Did I say this thread should be stopped? No. What I said was if people have a genuine problem and claim to be sorting the issue with solicitors etc, then why not let them sort it.
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For anyone going through small claims, do it online rather than by post. It is so much quicker - I am speaking from personal experience due to current work issues.
 
Whatever happened to "the customer is always right" anyway?
Not set in stone, I know, but a good way to get a reputation for excellent customer service. Something that would be shouted about just as loudly on here as the opposite has been on this thread.
There are several threads I can think of from not that long ago which have applauded some companies commitment to customer satisfaction, so it works both ways. Even if goods have been faulty, the fact that they have been replaced/refunded without quibbles have led to said companies keeping their reputations intact.
Surely eating a bit of humble pie and sorting things out is a better option than playing the bully card and accusing people who have genuine complaints of out and out lying?
 
SilverLining said:
You clearly don't have any true issues if you haven't gone to him then? Must be a very boring life you lead
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he only offered it today and all people who have needed help resolving have gone down the correct channels. I think Alec is a lovely person but I would prefer to use the proper channels to resolve an issue like this
 
SilverLining said:
I have seen several times where she has asked people to come forward, can they prove they have done so? Absolutely not. I will say it again, 90% of people on this thread admit to have never even ordered.
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so where did you pull the magic number 90% from? I think you find its 90% have ordered. Reason people don't email her is cause they have and she has ignored, lied, denied and threatened people and that's why don't bother
 
SilverLining said:
So is it a problem with the company or is this a personal thing? It seems to me after reading these threads that the problem is with SMF. Very weird, if you have never ordered what is the obsession with this person?!
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Just an observation.
Is that aloud? Or allowed even....
FWIW...I've never ordered anything from Shwmae. Not likely to....having seen the Facebook comments from dissatisfied customers and screen shots of threatening emails from said company.
No matter how good the product,customer service for me is key...good communication, honesty and speedy delivery are essential.
If you've had good service....excellent. That's how it should be.

Many people quite clearly haven't and to call them liars adds insult to injury.
 
MadBlackLab said:
so where did you pull the magic number 90% from? I think you find its 90% have ordered. Reason people don't email her is cause they have and she has ignored, lied, denied and threatened people and that's why don't bother
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How do you know it's 'her' that is always on emails? Can people prove they have emailed without a reply? Or at least since she's asked for people to come forward so they can help?
 
SilverLining said:
How do you know it's 'her' that is always on emails? Can people prove they have emailed without a reply? Or at least since she's asked for people to come forward so they can help?
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If you read the thread you will see quite clearly copies of email conversations between Shwmae and disgruntled customers going back several months.
 
SilverLining said:
How do you know it's 'her' that is always on emails? Can people prove they have emailed without a reply? Or at least since she's asked for people to come forward so they can help?
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for someone who doesn't have anything to do with company you have good knowledge of their 'staffing'. You can prove an email buy the sent box in your email show's a copy who you sent email too, what time, date and what you wrote so that's proof enough
 
FOA SMF My problem is not with you its with your company and your companies attitude to customers. I've seen the threats from you and its not nice. In future if you want me to answer anything please put on thread and not PM as I have nothing to hide and happy for other people to see what I write unlike you
 
ENOUGH! If people are stupid enough to give money to a company to deliver a "onesie" for a horse then they deserve all the rubbish that it given - this is never going to be a seriously good product however much you pay. I am now seriously fed up with the whole Jessica / Shwmea rubbish. If you have a problem take it to trading standards or small claims court - stop posting on every post about all the issues. There are far more problems in the world.
 
EllenJay said:
ENOUGH! If people are stupid enough to give money to a company to deliver a "onesie" for a horse then they deserve all the rubbish that it given - this is never going to be a seriously good product however much you pay. I am now seriously fed up with the whole Jessica / Shwmea rubbish. If you have a problem take it to trading standards or small claims court - stop posting on every post about all the issues. There are far more problems in the world.
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quite.
but then if i didnt want to read about it (and i can fully understand why) then i would just leave the thread that is entitled Shwmae so its pretty obvious what the content will be..
 
EllenJay said:
ENOUGH! If people are stupid enough to give money to a company to deliver a "onesie" for a horse then they deserve all the rubbish that it given - this is never going to be a seriously good product however much you pay. I am now seriously fed up with the whole Jessica / Shwmea rubbish. If you have a problem take it to trading standards or small claims court - stop posting on every post about all the issues. There are far more problems in the world.
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Don't read then?? Just a suggestion :)

Remember this post the next time you spend hundreds of pounds on any product that you deem required for what ever purpose and it's a disaster. Then you might have some sympathy for the poor folks who have lost money to this mess.
 
I am just amazed how Silver Lining pops up with her accusations, gets everyone in a frenzy and then disappears. They are just stirring the pot for reasons only known unto them. As difficult as it is they are best ignored because all the information/evidence needed is contained within this thread, including classic gems from SMF on customer services.

Other gems from SMF can be found on the other thread bearing her name, and what corkers she tells on them, my word she starts off all saintly with sweet innocents then goes into denial, lies and then claims she is busy ... and then when Cross steps in ... my word its worth reading!
 
Christmas Kia said:
Don't read then?? Just a suggestion :)

Remember this post the next time you spend hundreds of pounds on any product that you deem required for what ever purpose and it's a disaster. Then you might have some sympathy for the poor folks who have lost money to this mess.
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Well said CK ... none is forcing anyone to read this thread
 
EllenJay said:
ENOUGH! If people are stupid enough to give money to a company to deliver a "onesie" for a horse then they deserve all the rubbish that it given - this is never going to be a seriously good product however much you pay. I am now seriously fed up with the whole Jessica / Shwmea rubbish. If you have a problem take it to trading standards or small claims court - stop posting on every post about all the issues. There are far more problems in the world.
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Are you kidding? Just because you don't like a product, people deserve to lose hundreds of pounds of their money? I don't give a fig what you're fed up with. If you're that annoyed by it, why are you posting on here?

As someone who almost ordered from them, I'm damn glad for the various review all over the forums. I can't afford to lose money to an unreliable company.
 
fwiw I completely get EJ s comments, im sure to a lot of us older members the whole onsie thing is complete madness.
However what do we know?...this young lady has hit upon a product which seems to be very very popular and a business idea which has the potential to be very successful. As I see it wether its to my taste or not it has managed to open peoples purses..so far so good.
It looks to me that the success of the product has been badly managed..orders flood in , work piles up and where the hell do you start............ordering, and sourcing fabrics dealing with suppliers and customers it all becomes a nightmare.
I would hope that smf is getting some good advice on how to manage this internet nightmare because at her young age wether its justified or not I worry about the effect it is having on her.
I own my own business, ive dealt with extremely happy customers and ones who just weren t happy despite my best efforts. ive also been had to the tune of £400 by a business which could nt have cared less so I can see both sides,
I hope that those of you who have complaints can find resolve, but I also hope that smf can find a way through this mess with some help..........one things for sure though... I think she should have given the new year sales thing a miss while she addressed the complaints of existing customers.
 
Well I came on the Forum due to the link with the Horse and Hound and the item they had included with regards to this company as I could not believe what I had just read. On joining the Tack Shop as pinkbambi I was accused of being part of the company and having a connection with another member?!!! In fact I have been a customer of theirs and have used a onesie on my palomino yearling as he is a nightmare to keep clean, thanks to the onesie I have managed to not only save mountains of bath times but have been successful in gaining several Championships with him. After hours of reading I have come to the conclusion that some of the people on this site have not purchased from the company and really can not comment on the items as they have not used them. I looks as if jealousy is a factor that a young company have been trying to make a business and should be encouraged, just a shame one of Dragons den doesn't read this, perhaps I will give them a call! Some of the names on here keep popping up every day, lots of time on your hands perhaps you should start a business or get a job!! or is this in your bosses work time. I run my own business and wish I could have thought this up ! I know at that age I would not have even attempted it, so hats off to them. Every business makes mistakes ask any of the large companies, I wonder how many complaints they have had over the years or any other company for that matter as it does not always run smoothly. I will be writing to the Horse and Hound with some questions this week, as this looks very one sided !
To satisfy all the English tutors on this site I have now used my spell check, hope it pleases you.
Well I will be putting a new order in for a thermal outfit and another onesie for my yearling sports horse saves valuable time and stress on the horse or pony.
signing off but not to bed all good horse people have to get up to tend to their stock, but too early just yet.
 
pinkbambi said:
Well I came on the Forum due to the link with the Horse and Hound and the item they had included with regards to this company as I could not believe what I had just read. On joining the Tack Shop as pinkbambi I was accused of being part of the company and having a connection with another member?!!! In fact I have been a customer of theirs and have used a onesie on my palomino yearling as he is a nightmare to keep clean, thanks to the onesie I have managed to not only save mountains of bath times but have been successful in gaining several Championships with him. After hours of reading I have come to the conclusion that some of the people on this site have not purchased from the company and really can not comment on the items as they have not used them. I looks as if jealousy is a factor that a young company have been trying to make a business and should be encouraged, just a shame one of Dragons den doesn't read this, perhaps I will give them a call! Some of the names on here keep popping up every day, lots of time on your hands perhaps you should start a business or get a job!! or is this in your bosses work time. I run my own business and wish I could have thought this up ! I know at that age I would not have even attempted it, so hats off to them. Every business makes mistakes ask any of the large companies, I wonder how many complaints they have had over the years or any other company for that matter as it does not always run smoothly. I will be writing to the Horse and Hound with some questions this week, as this looks very one sided !
To satisfy all the English tutors on this site I have now used my spell check, hope it pleases you.
Well I will be putting a new order in for a thermal outfit and another onesie for my yearling sports horse saves valuable time and stress on the horse or pony.
signing off but not to bed all good horse people have to get up to tend to their stock, but too early just yet.
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Well the spelling is better, but the correct use of English and grammar is still appalling.
 
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