Shwmae horse products

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Wow been trying to keep up to date with all the new trolls lol. I think if this drops off the list shwmae will think it all over. So yes I can see the point in closing it but also the downside.
 
I think we should be thanking all the trolls for bumping up the thread count, special thanks should go to the colour loving poster with the multi personality disorder, she's made more come backs than Lazarus.
Perhaps she could call herself Rainbow Brite next time.
 
cptrayes said:
I think we should reserve 2500 for you :)

Am I correct in thinking now that we now have only one genuine 100% satisfied customer on this thread - Molliesmum?
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Think so, depends whether Taashaa is included or excluded for being friends of the directors

And YES I got 2500 .... little things :D
 
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If thread locked, it would really need to be pinned at the top of the page for future reference, certainly until those people that have issues with the company have had them resolved. :)
 
Corner Mad House said:
Think so, depends whether Taashaa is included or excluded for being friends of the directors

And YES I got 2500 .... little things :D
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I think we should apply the same rules as an insurance claim in a car crash, which this whole story saga resembles more than a little. A friend of the driver traveling with them in the car would not, I think, be accepted as an independent witness.
 
Isn't it usual for friends and family of the company directors to be excluded from entering competitions ? Did I dream this or did Taashaa, The Happy Customer, and friend of the directors, win the FB competition for a free onesie ?

Or did I get that wrong and she paid for it. With real money ..
 
She said she entered the competition 'like everyone else', I think?
They have like,thousands and thousands of happy customers worldwide (doncha know?) according to their FB and SMF,so it is quite amazingly fortuitous for Taaaaaaasssssshhhhaaaaa that she won...lucky girl!;)
 
MerrySherryRider said:
Isn't it usual for friends and family of the company directors to be excluded from entering competitions ? Did I dream this or did Taashaa, The Happy Customer, and friend of the directors, win the FB competition for a free onesie ?

Or did I get that wrong and she paid for it. With real money ..
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Taassha said she had entered the competition ... which was a share the photo. Spuddles put an exert from FB I believe about winning the competition.

So no I don't think she paid for it.

Agree with CPT she is not an independent happy customer due to her friendship with company directors.

So it does just look like MolliesMum who thinks I put too many posts on here, after all I only had one bad experience ... and she has had a good experience so maybe I should stop posting and let her catch up with me?
 
TBF, MolliesMum joined the forum to endorse the company and virtually all her posts have been on this thread. This is perfectly fine but interestingly, she does not want to get into acknowledging that they have unhappy customers.

Without exception, everyone here has agreed that Shwmae do have some happy customers and yet MolliesMum, the only happy customer to post on here does not wish to talk about the negative side of Shwmae's trading.

Why's that ? Particularly when she has no problem in accepting the validity of reviews on other products mentioned elsewhere on the forum.
 
MerrySherryRider said:
TBF, MolliesMum joined the forum to endorse the company and virtually all her posts have been on this thread. This is perfectly fine but interestingly, she does not want to get into acknowledging that they have unhappy customers.

Without exception, everyone here has agreed that Shwmae do have some happy customers and yet MolliesMum, the only happy customer to post on here does not wish to talk about the negative side of Shwmae's trading.

Why's that ? Particularly when she has no problem in accepting the validity of reviews on other products mentioned elsewhere on the forum.
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Was Just Thinking the Same.....
 
Horseymom said:
I hope they don't delete this thread. This thread is what saved me from losing a ton of money on a onesie and disappointing my daughter at Christmas. I refer all of my friends here so they can make a completely educated decision on whether or not to order from this company. Their Facebook isn't a true depiction of their company. This was the first thing that popped up when I googled them. I joined the forum then and have been treated only with respect since joining. This information needs to be out there so people can get ALL the information on this company. So thanks for keeping it out there. It is protecting customers and giving them information they cannot get from the Shwmae Facebook page.
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I thoroughly agree, reading this thread I was able to alert a friend to do more research before deciding to buy her daughter a Onesie for Christmas. Sh, like you, decided the risk of disappointing her little girl was too great.

These newbies with such similar phrases, attitudes, spelling, syntax and grammar, if they are a ploy they speak volumes for the desperation of those involved. I sincerely hope they get help to recover this situation, not only are there unhappy customers but what about their staff (and groom :p) if it all goes to pot?
 
I came to this thread a few weeks ago having seen it regularly on the Forum and it is now required reading and very interesting. I thought all you people might be interested in our recent and ongoing experience which is totally non-horsey but very similar. I’ll keep it a brief as possible and can offer a virtual glass of wine to all those who get to the end.

Our 4X4 went seriously wrong in July and needed a (very expensive) new part. Options were a) new part from manufacturer costing £000s, b) recondition existing costing £1,500-£2,000 or c) source second hand. My OH spent many hours on the internet and eventually found a second hand part, contacted the company to establish it was suitable, they invoiced and it was paid immediately by bank transfer with extra for next day delivery.

Still with me? Here’s the similarity to this thread. Part failed to arrive and company very difficult to contact by telephone and e-mail but persistence paid off. Tracking number given, delivery promised but tracking number not recognised by courier who had no consignment to be delivered to us. Have to cut a very long story short but this continued for several weeks until we demanded money back. This was promised but did not materialise and OH even drove miles to see the company who promised a refund.

After the car had been off the road for around 2 months we had no choice but to go for option b) and via Small Claims process to recover money. This wasn’t difficult and the judgement was easily obtained.

The problem however is that where a company is unwilling (or unable) to refund the customer (now with costs added) the case is passed to Bailiffs to recover the funds. In our case it appears we are “in a queue” waiting to get our money back. Six months down the line we are seriously out of pocket in both time and money and we don’t know when or if we will get our money back. In addition, I understand that the company can pay the money back in small instalments which prolongs the whole process.

I believe this thread is extremely important and should stay for as long as possible to warn people what can happen when they give hard earned money to a company advertising on the internet. I am sure Shwmae have happy customers as I am sure the company we dealt with does too. But forewarned gives people a heads up on what can happen.

I could actually have written pages about our experience here so I completely understand why people are posting lots of responses on this thread. Good luck to everyone trying to get your goods or money back ‘cos you will probably need it. All the regulations in the world won’t work if people really are out to take your money and run!
 
ExmoorHunter said:
Oops, forgot to say - now for the wine (sigh of relief)!
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Sorry you have had such an awful time. I have recently bought a new car and without fail I googled every garage that had a car I liked to read reviews. Some of the best presented sites had the worst customer feedback it is all very enlightening, what company couldn't take this type of feedback seriously??
 
ExmoorHunter said:
The problem however is that where a company is unwilling (or unable) to refund the customer (now with costs added) the case is passed to Bailiffs to recover the funds. In our case it appears we are “in a queue” waiting to get our money back. Six months down the line we are seriously out of pocket in both time and money and we don’t know when or if we will get our money back. In addition, I understand that the company can pay the money back in small instalments which prolongs the whole process.

I believe this thread is extremely important and should stay for as long as possible to warn people what can happen when they give hard earned money to a company advertising on the internet. I am sure Shwmae have happy customers as I am sure the company we dealt with does too. But forewarned gives people a heads up on what can happen.

I could actually have written pages about our experience here so I completely understand why people are posting lots of responses on this thread. Good luck to everyone trying to get your goods or money back ‘cos you will probably need it. All the regulations in the world won’t work if people really are out to take your money and run!
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Thanks for your experience. It is very easy for people to suggest that unhappy customers 'just' go through legal proceedings, trading standards etc, but this just shows that even if you do that, you might still be out of pocket. And is an important reason that the thread should remain obvious to future customers, so that they can make an informed decision.


Jonesy said:
If thread locked, it would really need to be pinned at the top of the page for future reference, certainly until those people that have issues with the company have had them resolved. :)
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Agreed :)

If it is locked, perhaps it should end with the informative post from Cross (I think, please correct me if I'm wrong) telling people how to attempt to get their money back, if they find themselves in a similar situation.
 
from facebook page


(name removed)Hi I've messaged you but had no reply could you check your messages please thanks

2 hours ago via mobile
..

Jessica Clarke hi, the member of staff who deals with admin should be along some time this evening. Take care

35 minutes ago
.

I still think the member of staff that deals with admin is JC
 
This was posted on the "True Reviews" - blocked Customers FB Page

(Name removed) Well my case is still ongoing.
Item bought 12th September still nothing. Have sent a letter giving them 14days to send my item or refund they have another 7days left before I start court action. I noticed Jessica Clarke has now set up a personal fb too!
 
Oh and again another person reporting on the "true Reviews - blocked customers FB Page

(name removed) Tempting isn't it to post her a message!!! I need to ring CAB tomorrow prior to starting court action against them. They have ignored all of my formal letters. Did hear that someone had a claim awarded against Shwmae but they have ignored that too and have not paid as far as I know. No surprise there. Still the more cases against them the better!
 
cross said:
Oh and again another person reporting on the "true Reviews - blocked customers FB Page

(name removed) Tempting isn't it to post her a message!!! I need to ring CAB tomorrow prior to starting court action against them. They have ignored all of my formal letters. Did hear that someone had a claim awarded against Shwmae but they have ignored that too and have not paid as far as I know. No surprise there. Still the more cases against them the better!
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agree the more cases the more attention it draws to the relative groups
 
More on the True Reviews blocked customer FB

(name removed) ...Yes I must admit I think even through courts I'm not hopeful on getting my money back. Doesn't mean I'm going to stop fighting though Jessica's profile is open and I noticed she posted a pic today of the house where she's living which I was surprised about you never know she might have done the same to people local to her! I don't think she understands the seriousness of this. have also reported to bbs watchdog.
 
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