Shwmae horse products

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happyhunter12 said:
I am a mother of one very feisty son and not 21. I consider myself close to the owners so feel for them dealing with this.
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Then for goodness sake please take an honest look at their correspondence with their customers. They could have a lovely business but really they are behaving appallingly to some of their customers and it is going to come back and bite them big time. If you are close to them surely you want to help them prevent that? Burying their heads in the sand by deleting comments, refusing to answer people who have problems, giving false tracking information and being abusive when people do get hold of them is no way to run a business.

It seems such a shame as they now apparently have the equipment to make a really good job of making the items and their order book is obviously busy. Surely you could take the time to look at their pages in order to see whether you can't see the problems that they are causing themselves?
 
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Although I haven't personally bought from this company, I do have friends that have and have had no issues. They have loved their products, have been pleased with the service and from the ones I have seen the quality has been great. Everyone has the right to an opinion, but I do feel people are missing out by being put off by people on here, 90% of which have never ordered.
 
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happyhunter12 said:
Hic, get your head out of the clouds! This is a jealous thread like many others on this forum. I watch this forum weekly to see which person is getting it that week. I agree with SilverLining unless someone agrees you all get offensive, why is that?
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Ive got no dog in this fight, but it would appear from info on this thread the majority who have had anything to do with this "company" have not had a good experience, i like threads like this, they let me know of companys like this so i can avoid them like the plague
 
happyhunter12 said:
Am I reading this right? Your turning this into a feel sorry for someone. I don't understand it, your trying to destroy one persons life long work while trying to comfort your friend. As a buyer and avid user of the company my opinion to all this is that your bored and using this as entertainment.
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Pay, she's only a baby, life long work???!!! Well at her age she can spend another two of her lifetimes rebuilding herself/her business/her customers trust and her credibility. Perhaps she can use this lifelong experience to not wreck any future ventures.

I was considering buying a onesie (joke) but instead I asked my parents for a paper shredder for Christmas so I could shred a couple of hundred quid instead... Much more productive.

Had she taken steps to resolve the issues she has created, this thread would not be running at over 1000 posts, most of which are genuine complaints. I do not even see that she has apologised, as a result, I do not see that anyone needs to feel sorry for her, only the customers that she's provided such appalling service to!
 
Prancer & Vixen said:
Pay, she's only a baby, life long work???!!! Well at her age she can spend another two of her lifetimes rebuilding herself/her business/her customers trust and her credibility. Perhaps she can use this lifelong experience to not wreck any future ventures.

I was considering buying a onesie (joke) but instead I asked my parents for a paper shredder for Christmas so I could shred a couple of hundred quid instead... Much more productive.

Had she taken steps to resolve the issues she has created, this thread would not be running at over 1000 posts, most of which are genuine complaints. I do not even see that she has apologised, as a result, I do not see that anyone needs to feel sorry for her, only the customers that she's provided such appalling service to!
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Oh yes, another person who has never ordered. This thread is filled with people like you, nothing better to do? Or another one who can't find a tv programme that's interesting enough?
 
happyhunter12 said:
Hic, get your head out of the clouds! This is a jealous thread like many others on this forum. I watch this forum weekly to see which person is getting it that week. I agree with SilverLining unless someone agrees you all get offensive, why is that?
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Jealous of a girl who produces faulty goods, is rude and threatening to customers, doesn't provide refunds, and will have trading standards breathing down her neck and giving her hell...

Oh yes, you are SO correct, I'm incredibly jealous...
 
happyhunter12 said:
Am I reading this right? Your turning this into a feel sorry for someone. I don't understand it, your trying to destroy one persons life long work while trying to comfort your friend. As a buyer and avid user of the company my opinion to all this is that your bored and using this as entertainment.
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First of all, it is you're, which is short for you are.

Second, if the company has been running for three years and they're 18/21, it can hardly be considered life long work.

I was seriously considering buying a dog sock from them for my little dog. I didn't realise showingmadfilly owned the same company until I saw the posts/threads on here. I've very glad that I didn't order anything.

The company needs to get back orders to people who are waiting, rather than deleting posts on Facebook.

I find it very strange that every new poster who comes on here and supports the company uses the same terrible grammar and spelling. I expect you'll tell me you're dyslexic now.
 
SilverLining said:
Oh yes, another person who has never ordered. This thread is filled with people like you, nothing better to do? Or another one who can't find a tv programme that's interesting enough?
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Excuse me but a few posts up there ^^^ you tell us that you have never ordered either. Now, you have never ordered and have friends who have and have had a good experience and you are allowed an opinion on here so why can those of us who have never ordered and have friends who have and who have had a bad experience NOT have an opinion on here?


What's sauce for the gander and all that!
 
SilverLining said:
Difference is with my reason for posting and yours is that you're trying to destroy a companies reputation and haven't backed it up with any reasoning. I clearly asked why people couldn't leave this business to their solicitors if they had such a strong case against said company.
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They've destroyed their own reputation without any help. You should go back and read their replies to posters early in this thread.
 
SilverLining said:
Difference is with my reason for posting and yours is that you're trying to destroy a companies reputation and haven't backed it up with any reasoning. I clearly asked why people couldn't leave this business to their solicitors if they had such a strong case against said company.
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The company has destroyed its own reputation by its own actions. There's this thing, you may have heard of... It's called freedom of speech. People are entitled to share their views and experiences, good and bad, and such a company is not an exception to the rule. People are talking with paypal for refunds, trading standards and solicitors... That doesn't mean they shouldn't express their dissatisfaction about the company whilst the professionals are working on their behalf.
 
why is she posting on here..............shouldnt she be sorting out orders she hasnt fulfilled instead?!

especially with such a crap reputation such as theirs....i wouldnt be buying from them - ever....!
 
I won't be telling them to do anything, I have one of their new rugs and I'm thrilled with it. They never have been unpleasant to me or any one I know who have bought off them. Have you bought Allie?
 
SilverLining said:
Although I haven't personally bought from this company
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SilverLining said:
Oh yes, another person who has never ordered. This thread is filled with people like you, nothing better to do? Or another one who can't find a tv programme that's interesting enough?
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Okay...so you have never ordered from them but criticise those who also haven't. How does that work ?



Loving these new trolls who apparently just joined and only post on this thread but apparently read the forum regularly.

SMF must be busy with all these new accounts.
 
happyhunter12 said:
I won't be telling them to do anything, I have one of their new rugs and I'm thrilled with it. They never have been unpleasant to me or any one I know who have bought off them. Have you bought Allie?
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What a shame - you're close to them and you can't be bothered to help them. I do wish you would just take a little time to keep an eye on their FB pages and watch what is happening and see that they desperately need some help.
 
SilverLining said:
Oh yes, another person who has never ordered. This thread is filled with people like you, nothing better to do? Or another one who can't find a tv programme that's interesting enough?
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I'm watching downton abbey, perfectly capable of multitasking, I'm also capable of making an informed choice from the evidence in front of me. Furthermore, didn't you say you had never purchased from them, so why are you any more valid a poster on this thread? The correct English is 'this thread is full of people like you' by the way, just saying ;).
 
Shwmae have over 22k likes on their page, 1000's of 'satisfied customers'who post, message and send pictures daily (unless it's hearsay?) the countries top business advisers (sic) and solicitors are on the case. The company themselves are not concerned about this site/thread as its full of 'internet trolls' to quote their Director in a recent article in H&H. So I fail to see why there is such concern from persons with no connection to said company. Shwmae are not concerned so I wouldn't concern yourselves either.
 
happyhunter12 said:
I won't be telling them to do anything, I have one of their new rugs and I'm thrilled with it. They never have been unpleasant to me or any one I know who have bought off them. Have you bought Allie?
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No I haven't, I think pyjamas for horses are the most ridiculous things I have ever seen.
I do, however trust my friends who have been stiffed by darling Jess, when they say that the company is rude and unrelieable, and some of the products have been shoddily made or are ill fitting.
I also trust those who are genuinely happy customers.
However, one group is much larger than the other, and if I was in the market for such an overpriced, comedy item, I would look elsewhere due to the bad reviews, just as I would with anything else I buy online, be it an item of clothing for myself, electrical goods, whatever.
This is the beauty of the modern age. Companies with below par products or customer service can no longer hide like they used to.
Facebook and forums are the modern day equivalent of Watchdog, or That's life, and in my opinion, which, by the way, I am entitled to, that is a good thing.
 
happyhunter12 said:
I won't be telling them to do anything, I have one of their new rugs and I'm thrilled with it. They never have been unpleasant to me or any one I know who have bought off them. Have you bought Allie?
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Hope the stitching is alright on yours. The pictures I've seen show seams that look like the work of a 4 year old working in the dark. Must be so uncomfortable for the poor horse who has to wear it.

PS. Have you joined just to defend the indefensible or will you be joining the forum to be a proper member ?
 
LittleRedHen said:
Shwmae have over 22k likes on their page, 1000's of 'satisfied customers'who post, message and send pictures daily (unless it's hearsay?) the countries top business advisers (sic) and solicitors are on the case. The company themselves are not concerned about this site/thread as its full of 'internet trolls' to quote their Director in a recent article in H&H. So I fail to see why there is such concern from persons with no connection to said company. Shwmae are not concerned so I wouldn't concern yourselves either.
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Oooh, hello. another one.
 
Shysmum said:
well I have just passed on the nudge that someone on this thread seems to have multiple accounts. Great business tactic that.
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I can't speak for anyone else but I am completely genuine, nothing to do with the business or anyone else on here for that matter. It does make me wonder though why every time there is somebody giving a different view, they either get accused of being someone else or must be showingmadfilly.
 
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