Shwmae horse products

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Please don't let this thread degenerate into a slanging match with "new"posters. Everyone with a case against the company should take it further through the proper channels. and I believe a lot of you intend to do this. I have no connection with the company nor have I ordered anything or would put my horse through the indignity of a onesie.
In the end I believe the people with a case will get justice.
 
alma said:
Please don't let this thread degenerate into a slanging match with "new"posters. Everyone with a case against the company should take it further through the proper channels. and I believe a lot of you intend to do this. I have no connection with the company nor have I ordered anything or would put my horse through the indignity of a onesie.
In the end I believe the people with a case will get justice.
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Not a slanging match at all .. just correcting the deluded and sometimes rude new posters
 
Alma this has been a slagging match right from the start. One full of lies and make believe stories. I am the company owner apparently because I've bought things and I'm happy so I must be the owner.
 
happyhunter12 said:
Alma this has been a slagging match right from the start. One full of lies and make believe stories. I am the company owner apparently because I've bought things and I'm happy so I must be the owner.
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Lol honestly you're cracking entertainment :D keep it up as just making a fool of yourself, lies and make believe, classic troll :D
 
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Silverlining,you sort of miss the point that had Schwmae not behaved so appallingly to some of its customers,they would not *need* to pursue Schwmae thru the courts/trading standards etc.

The fact that innocent,law abiding people who faithfully hand over their hard earned money to a company,for a product (and often within a promised timescale) and then fail to receive the product,their money back or any contrite,or useful, (or honest!) response from said company (who are then acting illegally) when chasing performance from Schwmae of their contract,then have to spend more of their own money,time,hassle and effort in pursuing that company, UTTERLY STINKS!! Why should they have to??!? Why don't Schwmae behave in an ethical and honest way?!?
This is a fly by night company by normal business standards - it'll eventually be bust due to its own incompetence-just a matter of time.

People casually say,'Oh,they should just pursue it thru the proper channels' without any regard for the work involved therein,which quite frankly is adding insult to injury for any aggrieved customers.

Your lack of empathy in this regard speaks volumes as to your connections/identity imo. Schwmae are banking on the fact that most aggrieved customers won't bother/can't afford to pursue the money they've lost to Schwmae but I hope the vast majority will.

Anyone who wants to moan on here about it can. It's factual. For all Schwmae's 'The trolls libelling us will be sorted out,we can't comment etc' posturing,let's see how many scalps they can claim on their website in that regard,how many successful defamation claims they win & prove they've won...guessing it might be...nil?
 
happyhunter12 said:
Alma this has been a slagging match right from the start. One full of lies and make believe stories. I am the company owner apparently because I've bought things and I'm happy so I must be the owner.
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Just because you are a happy purchaser, if you are, why should the rest be lies? Do you disbelieve all the unhappy people on here, in spite of the evidence of threats published online, false tracking numbers and defamation of a carrier company, appalling workmanship, and accusations too many to be made up of goods not arriving, all supported by the removal of even the most pleasant posts on Facebook asking when to expect their goods??
 
^^^exactly Cpt. Stretches the boundaries of credibility,even in the eyes of the most satisfied customer,surely?!?

I note SMF never commented on the direct link to proof of one of her lies,other than to call the proof-provider a bully. Man up SMF. Answers...wronged people want straight,honest,factual answers,not more bull. You can run (only for so long,looking at the swell of adverse opinion on here and FB alone) but you certainly can't hide....
 
happyhunter12 said:
Alma this has been a slagging match right from the start. One full of lies and make believe stories. I am the company owner apparently because I've bought things and I'm happy so I must be the owner.
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What a strange attitude...if you look at the numerous Derby House threads on here it tends to be a case of lots of people having a negative experience and a few having a good experience. The ones who have had a good experience don't call the others liars, Infact most of this minority tend to refer to themselves as 'lucky'. I don't see why any of them - satisfied or not- would be lying.

The implication that people who haven't ordered from Shwmae shouldn't be allowed to post on this thread is equally daft. So I have to risk losing my hard earned money just to give me the right to share my experience with others? And then-if I have a negative experience- I get called a liar anyway? I don't think so.
Plus, I haven't got the time to be chasing, going through court etc if it does go wrong. Won't be ordering from Shwmae, end of.
Ps- what's a 'slagging match'?
 
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Venevidivici. I am not" casually" suggesting people should go to court/trading standards. Many on here have stated their intention to do so. If the company will not man up and sort out the problem, there is not much alternative if people want their money back etc. I believe it is fairly simple and cheap to go through small claims and would not cost anything for trading standards? I do believe that there is a case to answer but if people just let things go it will happen again surely
 
alma said:
I believe it is fairly simple and cheap to go through small claims and would not cost anything for trading standards? I do believe that there is a case to answer but if people just let things go it will happen again surely
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This is the reason that there has been so many threads complaining about Shwmae, they do not mend their ways. They bank on the fact that a lot of their unhappy customers will loose the will to fight for their rights. Going to small claims court .... hassle, time and effort.

This is why this thread is so important as it provides support, vital information on how to proceed with taking further action against Shwmae ie with trading standards via Citizens Advice, and then onto small claims court. People need to know how to take the right steps to get a satisfactory result.
 
happyhunter12 said:
Alma this has been a slagging match right from the start. One full of lies and make believe stories. I am the company owner apparently because I've bought things and I'm happy so I must be the owner.
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Funny how there is more unhappy customers on this thread then happy. Yes we all made it up we plotted outside H&H to do.
FFS wake up. not all of us know each other outside HHO and we spread across the country so make plotting little difficult
 
And just as a reminder ....

cross said:
I have been in correspondence with Claire Williams who is the Executive Director of the British Equestrian Trade Association (BETA), whilst as reported in H&H Shwmae Horse Products is NOT a member of BETA. Claire is obviously up-to-speed on the retail and consumer aspects of the equine industry.

A number of posts on this tread, have said that Shwmae have tried to use the "bespoke" excuse to wriggle out of refunding customers, below may be of interest. I posed the question to BETA, as to what their and a senior Trading Standards Officer, who they approached for advice on this issue.


"
I know you have the issue with the bespoke but again in the opinion of my trading standards officer and reflecting my own comments if a consumer is merely choosing an option from an existing selection of standard sizes, it does not matter whether the item is being made in response to an order; it is not 'made to the customer's specification' and is therefore not exempt from the cancellation requirements.

Obviously there is no guidance covering these specific items, but the guidance issued by the OFT states as follows, with regard to when consumers do not have the right to cancel:
• the supply of goods made to the customer’s own specification, such as custom-made blinds or curtains. But this exception does not apply to upgrade options, such as choosing alloy wheels when buying a car, or opting for add-on memory or choosing a combination of standard off-the shelf components when ordering a PC
If you think of the computer example - that is put together when the consumer places the order, but is not made to the customer's specification.

When the Regulations first came in, a similar matter was raised with DTI (as they were then) with regard to a trader who was making cast iron door furniture to order from a list of available styles. They confirmed that, as the items were being purchased from an existing list, they were not bespoke, and the consumer did have the right to cancel.

With regard to items such as the onsie, if the consumer merely selects from a drop down menu, it is unlikely to be exempt from the cancellation rights. If they sent the exact measurements of the horse for the item to be 'made to measure' then the customer is likely to lose their right to cancel.

Has anyone raised a formal complaint with Paypal on behalf of a group – they are usually (like ebay) pretty keen on avoiding a bad name so raising a formal “group” complaint about a long standing issue may get you further.

FYI if a trader persistently breaches the Consumer Protection (Distance Selling) Regulations 2000, or any other consumer protection legislation, then Trading Standards can get them to sign an Undertaking under the Enterprise Act, which is effectively a promise to trade fairly in the future. If the trader breaches the undertaking, they can be taken before the courts. A breach of a court order is contempt of court, which is punishable by imprisonment.

Generally it would be down to the local trading standards service to advise a trader, and to take Enterprise Act action if appropriate, but that is down to the individual Authority.

Consumers are advised to contact the Citizens Advice Consumer Helpline (on 0845 4 040 05 06) in the first instance for advice on how to pursue any complaint they may have against an individual traders.

If a consumer wants to pursue their complaint through the courts they can find out how do so at Money Claims Online https://www.gov.uk/make-court-claim-for-money/overview "

• Under Section 75 of the Consumer Credit Act, a law made in the 1970s, your credit card company must take responsibility if things go wrong with a purchase ( ie. You don’t receive what your bought) providing the individual purchase cost over £100. This amounts to legal protection which was put in place so that you're never in the position of paying debt for something you didn't receive or wasn't as it should've been.
• Please note that this doesn’t apply to transactions made on debit cards nor are you covered paying via third parties such as PayPal, WorldPay or Google Checkout. Though these can have their own refund systems, they aren't as strong as the legal protection of Section 75. To make a claim you need to contact your credit card company rather than Visa or Mastercard. Ie, if you have a Barclays card, go to Barclays. Template letters for making a claim under Section 75 are available online – BETA has one available.
• If you can’t invoke Section 75 there's valuable hidden protection on Visa, Mastercard and Amex credit cards (under £100) and most debit and charge cards. It's called 'chargeback' and means if you don't receive the goods you bought, you may be able to get your money back. Any claims for a chargeback however must be lodged within 120 days of the purchase and the advantage is that there is no minimum to the amount that can be claimed.
• It's important to know that chargeback is part of Visa, Mastercard and Amex's internal rules and NOT enshrined in law.
• For extra security buy off companies that are a member of a reputable trade body such as BETA, as they can sometimes help in negotiating a solution to a dispute or point you in the right direction.
• Be aware of your rights under the distance selling regulations. A company has 30 days to complete the order from the day after the consumer sent the order to you. If this is not possible the retailer must advise you before the deadline. If the goods don’t arrive in time you are entitled to a full refund, including the postage and packaging, unless you agree to a new deadline to give them more time. Under the legislation a retailer has 30 days in which to refund you your money from the date of cancellation. A cancellation must be in a written form (emails are acceptable) and not just verbally.

In the case where products are faulty or “not fit for purpose” then this falls under the Consumer protection act. If goods are either of these (faulty or nffp) then the buyer is entitled to a refund.
I always refer to Trading Standards to when in doubt so suggest you talk to your local office and ask them for guidance."
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Personally I don't understand why admin have not banned her, people are getting annoyed that she is posting elsewhere as if nothing has happened, but I think she is just trying to be conniving and make this look like a witch hunt as others have suggested.

I do think we all need to report her to admin.
 
Christmas Kia said:
Personally I don't understand why admin have not banned her, people are getting annoyed that she is posting elsewhere as if nothing has happened, but I think she is just trying to be conniving and make this look like a witch hunt as others have suggested.

I do think we all need to report her to admin.
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I agree but what can we put to report her for
 
Nancykitt said:
What a strange attitude...if you look at the numerous Derby House threads on here it tends to be a case of lots of people having a negative experience and a few having a good experience. The ones who have had a good experience don't call the others liars, Infact most of this minority tend to refer to themselves as 'lucky'. I don't see why any of them - satisfied or not- would be lying.

The implication that people who haven't ordered from Shwmae shouldn't be allowed to post on this thread is equally daft. So I have to risk losing my hard earned money just to give me the right to share my experience with others? And then-if I have a negative experience- I get called a liar anyway? I don't think so.
Plus, I haven't got the time to be chasing, going through court etc if it does go wrong. Won't be ordering from Shwmae, end of.
Ps- what's a 'slagging match'?
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This.

And a slagging match is basically throwing insults.
 
It appears that there are finally some good advisors involved. Whilst it seems they have not advised that held orders be sent out nor refunds given their advice to get others to wind this thread up so that it will be deleted whilst carrying out a charm offensive on the rest of the forum is proving effective.

It would probably be sensible not to react other than politely to those trying to stir this thread up and to make sure it stands with its original SMF postings on it. I'm not sure what the advisors would have suggested with regard to removing the previous illiterate and fraudulent comments or even if they know they exist so let's try and make sure they all get left in place including those on other threads where she is claiming to be a customer in order to allay people's worries over the delivery performance and quality issues.
 
*hic* said:
It appears that there are finally some good advisors involved. Whilst it seems they have not advised that held orders be sent out nor refunds given their advice to get others to wind this thread up so that it will be deleted whilst carrying out a charm offensive on the rest of the forum is proving effective.

It would probably be sensible not to react other than politely to those trying to stir this thread up and to make sure it stands with its original SMF postings on it. I'm not sure what the advisors would have suggested with regard to removing the previous illiterate and fraudulent comments or even if they know they exist so let's try and make sure they all get left in place including those on other threads where she is claiming to be a customer in order to allay people's worries over the delivery performance and quality issues.
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Like button required :)
 
It really is easy to make a claim through the small claims court. I did it when I had a problem with an insurance company and it was very straightforward. You don't have to do anything beyond filling a form in and paying the fee. If you read the info on here it gives details and tells you where to download a form.
http://www.adviceguide.org.uk/engla..._action_e/small_claims.htm#h_starting_a_claim
For getting money back up to £300 it only costs £25 and if you win you get that money back on top of the amount you claim.
 
khalswitz said:
This. Sorry didn't realise slagging off was a Scottish term - means giving grief, insulting, bitching about.
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I know about slagging off, but a row's always been a slanging match where I come from.
That's what I like about these places though. Regional differences are always interesting, such as a jag instead of a jab. I'd never heard that before I started using forums :)
 
Alma:sorry if it read like a criticism of your post-it wasn't meant to be,it was more a 'cry for justice' type frustrated rant,that nobody should be put to any more trouble or stress than Schwmae have already caused them,that's all.
It's a shame but they'll have to be,in order for justice to be done.:(
 
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