Shwmae horse products

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im a little suspicious since we've obviously had a bit of organised trolling going on here tonight we also have 2 brand new posters with very similar stories pleading unhappy customers. Maybe genuine but since we have purple comets to go with our collection of pink bambies, blue alpakas (sic) and silver linings im not convinced there's not some plan going on to destroy this thread.

the shwmae thread has done a lot of good and given a lot of very useful information to people that have had trouble with this company this year, its also remained at the top of the forum board for over a week, please lets not risk losing it by being provoked into slanging matches with the ones seeking to destroy it. By biting we're doing exactly that.

Think twice about trusting new posters blindly, especially the ones with 'colourful' names.
This thread needs to stay.
 
lula said:
im a little suspicious since we've obviously had a bit of organised trolling going on here tonight we also have 2 brand new posters with very similar stories pleading unhappy customers. Maybe genuine but since we have purple comets to go with our collection of pink bambies, blue alpakas (sic) and silver linings im not convinced there's not some plan going on to destroy this thread.

the shwmae thread has done a lot of good and given a lot of very useful information to people that have had trouble with this company this year, its also remained at the top of the forum board for over a week, please lets not risk losing it by being provoked into slanging matches with the ones seeking to destroy it. By biting we're doing exactly that.

Think twice about trusting new posters blindly, especially the ones with 'colourful' names.
This thread needs to stay.
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This. For the sake of people who have lost money, bite tongues and stick to facts, no hinting/insinuating or flame throwing. That way it stays!
 
I think that's why it's a good idea to keep things factual and not let people derail the thread by getting personal and provoking others. Sure you all know who I mean by that.
 
dogatemysalad said:
Censorship to stop questions being asked is worrying. Not HHO's finest hour.

And SMF remains....
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I wonder if it's censorship OR they've been letting it run to give SMF some more rope to hang herself, and they're planning a further little feature in the magazine about her. Maybe they've got enough copy out of it.
 
khalswitz said:
This. For the sake of people who have lost money, bite tongues and stick to facts, no hinting/insinuating or flame throwing. That way it stays!
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completely agree with you.
The slur made on a poster's parenting was specifically designed to provoke a reaction as if anything's going to rile someone up its having their children attacked.
Sometimes not easy to do but please lets all try to keep our cool or they win.
 
Is it possible to private message on an iphone? I think I have messaged cross but unsure if it has gone through. Im not here to cause trouble or get involved just to find out if an order I placed by bank transfer at the start of November is likely to turn up or the chance of a refund. I will not be getting involved on here with any comments until I get my money/goods.

As an added aside my username is the name of my two giant french lops. Im not asking for trust just advice and to be pointed at anyone or anything that can help me, it seems ive lost £400 that I cant afford to just let go.
 
lula said:
completely agree with you.
The slur made on a poster's parenting was specifically designed to provoke a reaction as if anything's going to rile someone up its having their children attacked.
Sometimes not easy to do but please lets all try to keep our cool or they win.
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Jeez sometimes you lot crack me up :rolleyes3:
 
*name removed* Getting really frustrated just want to order a onesie website is off and no response to emails
21 minutes ago · Like

*name removed* Purchasers - do be careful in a website that has NO address or contact details - apart from a mobile phone number.
15 minutes ago · Like
 
khalswitz said:
This. For the sake of people who have lost money, bite tongues and stick to facts, no hinting/insinuating or flame throwing. That way it stays!
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This ^^

Unlike other consumer complaint threads we have had on HHO, the company involved haven't taken the public opportunity to recover the situation with unhappy customers and win some fans by offering an apology for any dissatisfaction real (or imagined) to ensure this doesn't get to TS/Small Claims and the costs/publicity that would incur.

This thread has had a few long time members with PR/Company ownership experience who have offered advice to SMF in addition to all those who have offered support to those who have been customers, so it has always offered a balance so far. Let's not descend into feeding trolls... we are better than that :)
 
Well, SMF has been banned. Would love to know what final reasoning was for.

So hopefully this whole thing will calm down a bit now, and we can just provide information for those looking to get their money back.
 
purplecomet said:
Is it possible to private message on an iphone? I think I have messaged cross but unsure if it has gone through. Im not here to cause trouble or get involved just to find out if an order I placed by bank transfer at the start of November is likely to turn up or the chance of a refund. I will not be getting involved on here with any comments until I get my money/goods.

As an added aside my username is the name of my two giant french lops. Im not asking for trust just advice and to be pointed at anyone or anything that can help me, it seems ive lost £400 that I cant afford to just let go.
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You can message from phones, yes.

I would also be going to trading standards.
 
purplecomet said:
Is it possible to private message on an iphone? I think I have messaged cross but unsure if it has gone through. Im not here to cause trouble or get involved just to find out if an order I placed by bank transfer at the start of November is likely to turn up or the chance of a refund. I will not be getting involved on here with any comments until I get my money/goods.

As an added aside my username is the name of my two giant french lops. Im not asking for trust just advice and to be pointed at anyone or anything that can help me, it seems ive lost £400 that I cant afford to just let go.
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Purple comet, please don't think our mis-trust is about you- its not. if you are a genuine poster then welcome, have a good read of the 1000+ posts and you will come to realise exactly what sort of company you will be fighting. Our suspicion comes from some other maybe not so genuine posters, that may have ruined it for newbies for a little while!
 
purplecomet said:
Is it possible to private message on an iphone? I think I have messaged cross but unsure if it has gone through. Im not here to cause trouble or get involved just to find out if an order I placed by bank transfer at the start of November is likely to turn up or the chance of a refund. I will not be getting involved on here with any comments until I get my money/goods.

As an added aside my username is the name of my two giant french lops. Im not asking for trust just advice and to be pointed at anyone or anything that can help me, it seems ive lost £400 that I cant afford to just let go.
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Hi Purple, sadly your PM has not come through to me. But don't worry I will PM you tomorrow with all the details you need, and also post it again on the public forum. I just off to bed now, been a long day, but to bullet point the steps you can take

1. Write a formal letter to the company outlining your complaint and your request for your funds to be returned to you under the Distance Selling Regulations. Give them a specific time period to respond ie. 7 working days. Ensure your letter is recorded delivered to their registered office.

2. Telephone Trading Standards (Citizens Advice Centre) and lodge your complaint.

3. File a small claims against the company this you can do on-line

4. Report your situation to the Action For Fraud On-Line. This is a Government backed scheme which was set up to help eliminate internet fraud.

I will post tomorrow all of the above contact links and details.
 
I have tried again, it says sent.

Thank you for your advice I will begin the fight in the morning. If only this thread could be condensed to show the advice in an easily readable way. I believe I shall be here a while!

Thanks again
 
Hi cross,
I will also try to pm you tomorrow. Im still a bit unsure how the forum works with quoting and messaging as Im on my phone and never been on a forum before. I purely signed up after googling shwmae and wanted to say my piece, was also hoping to finally get a response from Jessica but looks like I'm out of luck. Hey ho. I have reported shwmae to watchdog and contacted citizens advice but not heard back from them yet. I stupidly let this run for to long for PayPal to be able to act. I also cannot believe how heated it all gets. Yikes!
 
There will be lots of new people being directed to this thread as the horse world is small and word spreads fast. Quite a few people have made reference to this thread saving them from most probably losing their money. I have followed this thread daily from the first post and can clearly see the members who have been targeted and provoked in to coming off topic and in to a personal attack war, its such a shame they played in to the hands of the trolls, please anyone else dont bite! This thread is still here for a reason, dont take away its credibility by feeding the trolls!!
 
According to their FB page, lots of people are having massive problems getting on the website to take advantage of the Boxing Day sale. There are some very frustrated people on there at the moment.
There are problems with payments, orders etc, and Shwmae are blaming the website provider.
Now this may very well be legit, and just unfortunate timing, but considering how they have badmouthed and blamed their couriers, I do wonder whether the "website problem" is a tactic to ensure they don't actually have much of a sale?
 
alliersv1 said:
According to their FB page, lots of people are having massive problems getting on the website to take advantage of the Boxing Day sale. There are some very frustrated people on there at the moment.
There are problems with payments, orders etc, and Shwmae are blaming the website provider.
Now this may very well be legit, and just unfortunate timing, but considering how they have badmouthed and blamed their couriers, I do wonder whether the "website problem" is a tactic to ensure they don't actually have much of a sale?
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That's an interesting thought!
 
alliersv1 said:
According to their FB page, lots of people are having massive problems getting on the website to take advantage of the Boxing Day sale. There are some very frustrated people on there at the moment.
There are problems with payments, orders etc, and Shwmae are blaming the website provider.
Now this may very well be legit, and just unfortunate timing, but considering how they have badmouthed and blamed their couriers, I do wonder whether the "website problem" is a tactic to ensure they don't actually have much of a sale?
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Careful, alliersv1, you'll get infracted!
 
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