Shwmae horse products

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I'm sure this will get deleted or without a doubt I will get banned, as it seems many people who have stood up for this company have been.
FAO H&H, Admin, or whatever you wish to address yourselves as......

Firstly let me quote YOUR rules which you seem to be incapable of following until last night:
4.3 Do not post rude or abusive messages - including personal attacks on other Users.
In addition to this please refer to half of the comments on this thread which are all aimed at smf personally, not the company. Also it took you days to remove the thread against this person? Seems to me you H&H are fishing for details on this person.

A very poorly run forum, I hope you all get banned, you very much deserve all your little infractions, may they be long lasting.

And yes, i am a friend of somebody who got banned last night for standing up for this company.
Run wild all of you with this, you too H&H... You're all a complete joke.
 
Happyhooves12 said:
I'm sure this will get deleted or without a doubt I will get banned, as it seems many people who have stood up for this company have been.
FAO H&H, Admin, or whatever you wish to address yourselves as......

Firstly let me quote YOUR rules which you seem to be incapable of following until last night:
4.3 Do not post rude or abusive messages - including personal attacks on other Users.
In addition to this please refer to half of the comments on this thread which are all aimed at smf personally, not the company. Also it took you days to remove the thread against this person? Seems to me you H&H are fishing for details on this person.

A very poorly run forum, I hope you all get banned, you very much deserve all your little infractions, may they be long lasting.

And yes, i am a friend of somebody who got banned last night for standing up for this company.
Run wild all of you with this, you too H&H... You're all a complete joke.
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Actually HHO admin were pretty fair considering that a fair few members were banned along with the person instigating all the comments by winding others up.

Many have also received infractions for their personal comments and their comments have been removed so i suggest before you go off on a rant you actually look at the situation and not be a troll but a useful member of the board.

If you want to stay as a long term poster then welcome, but if you only joined to 'stirr the pot' as it were then I guess your earlier statement of getting banned maybe correct.

The choice is yours HH12 :)
 
For those who wanted advice on how to proceed in recovering your funds owed, to follow are the links to the various authorities/advisory services/court services which are available to help in such circumstances.

To make a Small Claims through the courts, follow the link below. It is easy to navigate and you can submit your claim on-line.

Note 1. It will cost you £25.00 but if the courts find in your favour, it is likely that they will add this money to your claim against the company.

https://www.gov.uk/make-court-claim-for-money/overview

Note 2. BEFORE you submit your online claim, you must write a formal letter to the company outlining your issue with them and stating your intention of action. Follow the link below for a sample letter which you can copy and paste, and fill in your relevant details.

Note 2 a) you will need to send your letter to the companies registered address, In the case of Shwmae Products Ltd, their registered address (which is on public record at Companies House) is POUND FARM , EDWYN RALPH, BROMYARD , HEREFORDSHIRE, HR7 4LU. Send your letter recorded delivery.

Note 2 b) on the “Which” consumer-rights action letter before small claims court claim, the time frame that they use is 28 days. Speaking only from my personal experience, if a dispute has been running for some time ie over a month or so, and I have yet to receive a satisfactory outcome to my problem, I give a period of say 14 working days from date of recorded delivered letter.

http://www.which.co.uk/consumer-rights/action/letter-before-small-claims-court-claim


Reporting your situation to the Action Fraud, Report Fraud and Internet Crime http://www.actionfraud.police.uk/node/252

(To follow is taken from their website) The service is run by the National Fraud Authority – the government agency that helps to co-ordinate the fight against fraud in the UK. We work with partners in law enforcement - the National Fraud Intelligence Bureau, run by the City of London Police - to make sure your fraud reports reach the right place

Online shopping fraud

Shopping and auction fraud involves fraudulent shopping scams that rely on the anonymity of the internet.As the popularity of internet shopping and online auctions grows, so the number of complaints about transactions is increasing. Some of the most common complaints involve:

• buyers receiving goods late, or not at all
• buyers receiving goods that are either less valuable than those advertised or significantly different from the original description
• failure to disclose relevant information about a product or the terms of sale.

Are you a victim of shopping and auction fraud?

• You’ve bought goods from an online seller that are either late in arriving or don’t arrive at all.
• You’ve received goods from an online seller that don’t match the original description.
What should you do?

If the seller has misrepresented the goods you’ve bought, report the fraud to Action Fraud.
Keep all evidence of the offence, including goods and correspondence.

If there is a business dispute over the nature of the transaction, contact the website involved. Or, you can alert Consumer Direct by phone on 08454 04 05 06.

You can report fraud using our online fraud reporting service any time of the day or night; the service enables you to both report a fraud and find help and support. We also provide help and advice over the phone through the Action Fraud contact centre. You can talk to our fraud specialists by calling 0300 123 2040.

When you report to us you will receive a police crime reference number. Reports taken are passed to the police who may contact you for further information. Action Fraud does not investigate the cases and cannot advise you on the progress of a case.



Report your situation to Trading Standards via the Citizens Advice Office.

You can either call your local TS and CAB office details of which you will find on-line. Or to the ones below which I reported to.
http://www.carmarthenshire.gov.uk/english/advice/tradingstandards/pages/home.aspx

http://www.citizensadvice.org.uk/index/getadvice.htm

Below are the National Help-Line numbers
for Wales call 08444 77 20 20
for England call 08444 111 444
 
Wow I've just read all this thread from page 1 and I cannot believe shwmae horse products are still trading!

What an utter disgrace of a company and vile, rude people that run it. Such a shame you won't listen to customers, give back refunds, sort out their products so you can provide a better business for yourselves as well!

Disgusting. I will spread the word for people to avoid Shwmae horse products. Luckily this thread comes up when you google them anyway!

I hope everyone who's been done over by this company gets their money back prompt.
 
Christmas Kia said:
Actually HHO admin were pretty fair considering that a fair few members were banned along with the person instigating all the comments by winding others up.

Many have also received infractions for their personal comments and their comments have been removed so i suggest before you go off on a rant you actually look at the situation and not be a troll but a useful member of the board.

If you want to stay as a long term poster then welcome, but if you only joined to 'stirr the pot' as it were then I guess your earlier statement of getting banned maybe correct.

The choice is yours HH12 :)
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So very, very funny and so very pious. When the proverbial hits the fan there you are, rolling in the muck and handing out advise to those who just might find themselves with an infraction. Ironic and newly invented persona much! Brilliant and probably the most amusing jumping in there with any little bit of trouble that is going transparent bit of thread following and posting I have seen. :D
 
I have not posted on this thread before, as I would not consider buying the product in question. I am however fascinated by the car crash and the methods being used to try and get the thread removed, such as posting possible real names, rather than user names.Usually this just results in the removal of the post, not the thread If I recall correctly.
 
FestiveG said:
I have not posted on this thread before, as I would not consider buying the product in question. I am however fascinated by the car crash and the methods being used to try and get the thread removed, such as posting possible real names, rather than user names.Usually this just results in the removal of the post, not the thread If I recall correctly.
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Liking :)
 
FestiveG said:
I have not posted on this thread before, as I would not consider buying the product in question. I am however fascinated by the car crash and the methods being used to try and get the thread removed, such as posting possible real names, rather than user names.Usually this just results in the removal of the post, not the thread If I recall correctly.
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Well, in that case why does everyone run wild with smf's real name? Those comments weren't deleted now were they? Personally I think it would just show favouritism on h&h's part, but that's how it goes
 
Happyhooves12 said:
Well, in that case why does everyone run wild with smf's real name? Those comments weren't deleted now were they? Personally I think it would just show favouritism on h&h's part, but that's how it goes
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As a company director your name is registered in the public domain. Also the director of Shwmae has done several articles in public press, distributed nationally, all voluntarily might I add, as marketing for her company so Im afraid your argument doesnt hold :)
 
Happyhooves12 said:
Well, in that case why does everyone run wild with smf's real name? Those comments weren't deleted now were they? Personally I think it would just show favouritism on h&h's part, but that's how it goes
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I suspect that the difference is that SMF has publicly stated on this forum exactly who she is and what her name is. There is no element of "outing" someone, she has chosen to make that information public. Other of us, yourself included, choose not to make that information public, netiquette has it that that should be respected.
 
Christmas Kia said:
As a company director your name is registered in the public domain. Also the director of Shwmae has done several articles in public press, distributed nationally, all voluntarily might I add, as marketing for her company so Im afraid your argument doesnt hold :)
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Perhaps, but she didn't really have much choice on this forum and being labeled as having a multiple personality disorder? Is that ok, is it? I'm very glad print screens have been taken of this whole thread before admin decided to do its little clear up.
 
Happyhooves12 said:
Perhaps, but she didn't really have much choice on this forum and being labeled as having a multiple personality disorder? Is that ok, is it? I'm very glad print screens have been taken of this whole thread before admin decided to do its little clear up.
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New member or multiple user account ?? Play nicely instead of joining to stir trouble.

It would be nice to return back to normal now SMF has been banned.
 
Anther newbie here, felt compelled to register and post.

I made the mistake of ordering a fleece pyjama set for my horse, not a onesie, just a fleece bodysuit to keep him clean at the shows. This was approximately 2 years ago. It took 3 months to arrive, despite chasing chasing chasing. I was never blocked by smf as I was very pleasant thoughout the whole saga. The set that coat me £65 lasted precisely one hour, I have never seen such shoddy workmanship in all my life. After having a roll in his stable it had moved so badly it was wrecked beyond repair and went straight in the bin. Maybe I should have pursued it, but I put it down to experience or their lack of, and have spent the last two years warning my nearly 3000 friends on fb to be buyer beware. I commented last week on their new terms, again with no slanging just merely pointing out buyer beware and I too have now been blocked. Good luck to all of you, please take this shambles of a company to court, bankrupt them do what you have to, let's stop them ever robbing poor innocent people again. I even went to be nice and meet them on their stand at the royal welsh not long after ordering my set but funny enough the stand was abandoned! Keep this thread alive. The message is very much, BUYER BEWARE
 
Jackfrost1 said:
Anther newbie here, felt compelled to register and post.

I made the mistake of ordering a fleece pyjama set for my horse, not a onesie, just a fleece bodysuit to keep him clean at the shows. This was approximately 2 years ago. It took 3 months to arrive, despite chasing chasing chasing. I was never blocked by smf as I was very pleasant thoughout the whole saga. The set that coat me £65 lasted precisely one hour, I have never seen such shoddy workmanship in all my life. After having a roll in his stable it had moved so badly it was wrecked beyond repair and went straight in the bin. Maybe I should have pursued it, but I put it down to experience or their lack of, and have spent the last two years warning my nearly 3000 friends on fb to be buyer beware. I commented last week on their new terms, again with no slanging just merely pointing out buyer beware and I too have now been blocked. Good luck to all of you, please take this shambles of a company to court, bankrupt them do what you have to, let's stop them ever robbing poor innocent people again. I even went to be nice and meet them on their stand at the royal welsh not long after ordering my set but funny enough the stand was abandoned! Keep this thread alive. The message is very much, BUYER BEWARE
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Sorry to hear your story Jackfrost1, but thankyou for sharing your experience. Hopefully it will help other people to make educated decisions if in the market for such items in the future.
 
lisa_dundee said:
Can someone tell me who Alec is please, I haven't seen another thread regarding "Alec" so a bit lost there
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Alec offered to act as an intermediary which initially was accepted but afterwards when things were beginning to be made public it was staved off by SMF his offer was actually very generous and nice of him and might have worked :)
 
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