Shwmae horse products

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I was told about the forum today by a friend. I am shocked at the volume of comments. I don't agree entirely with most of the comments on this thread, I feel maybe there is something going on behind the scenes with horse and hound.

My honest opinion of the company from my experiences are that they have always been above parr. Firstly I ordered just a hood after hearing the reviews, when it arrived in four days I bought a rug to match. The quality of the rug and hood are both above expectation. I won't quote for friends but I do have a few friends who told me to ignore the reviews after them also being happy.

I would like to post regular on the forum now I know about it. Please don't jump on me but I do like shwmae and will continue to buy from them.
 
cronkmooar said:
Well I'm not a new member so perhaps it would be OK for me to have an opinion!;):D

I do agree that some of this is going to far. I am all for a sensible thread about peoples experiences especially when hard earned cash could be lost.

However, some of this thread has started to become a bit silly.

Do we really need a running commentary of what is being posted on face ache? Surely those that are interested could follow this actually on that site?

Also, do we really need posts just to see who can get a particular numbered post?

There does seem to be the pack/clique mentality starting on this thread, which I don't think is necessary. The problems with the company in question have already been well documented - about 1000 posts back!

I'm surprised this is still going - with any luck it will be locked sometime soon.

Finally, I show:D I do not own a onesie (other than the nice m&s one I got at Christmas) I have no intention of ever buying one.

IMO dress circle rule and energy would be best spent stalking old ones of these on Ebay

Happy New Year to one and all:o
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Agree 100%, that is my opinion.
 
SnowOnSnow said:
You can. Of COURSE you can.
But you have to realise, as in all walks of life, that if you say things that are inflammatory or designed to put people's backs up, then they are more than welcome to respond.

IMO as ive already said, this poster came on the forum tonight to make it look as though any new poster with anything good to say will get leapt upon. Mission accomplished - by winding everyone up first and THEN talking about your good experience with Shwmae.

I suggest that people stop feeding the troll :)



Finally, Lewbelle, if you stick around, you will see that this is actually a very friendly and inclusive forum. Granted, kicking things off with insulting existing posters probably isn't the most diplomatic way to start, but if you look around you'll see that disagreements rarely get carried from thread to thread.
For example, I've disagreed with things cptrayes has said in the past, we may have even had crossed words over another subject (I forget!) but you click into the next thread, see their name with some helpful advice, and start afresh :)
So I look forward to seeing you around the forum, if you can be nice :)
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As you seem to have missed it, Lewbelle :)
 
cptrayes said:
But you did not do that.Your first post made no reference whatsoever to being a happy customer of the company.

When asked, you said that you were and EVERYONE has welcomed the first believable 100% happy customer experience on this thread.

It is the fact that you are the only one which is such an indictment of the company.

Why you chose to criticize posters as your introduction to the forum rather than support Shwmae is absolutely incomprehensible.
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That is your opinion and you are welcome to it and I am welcome to mine.
 
Molliesmummy said:
I was told about the forum today by a friend. I am shocked at the volume of comments. I don't agree entirely with most of the comments on this thread, I feel maybe there is something going on behind the scenes with horse and hound.

My honest opinion of the company from my experiences are that they have always been above parr. Firstly I ordered just a hood after hearing the reviews, when it arrived in four days I bought a rug to match. The quality of the rug and hood are both above expectation. I won't quote for friends but I do have a few friends who told me to ignore the reviews after them also being happy.

I would like to post regular on the forum now I know about it. Please don't jump on me but I do like shwmae and will continue to buy from them.
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Hello and welcome.
I'm not sure what you think is going wrong behind the scenes, but I'm glad your experience with Shwmae was a pleasant one. :)
 
SnowOnSnow said:
You can. Of COURSE you can.
But you have to realise, as in all walks of life, that if you say things that are inflammatory or designed to put people's backs up, then they are more than welcome to respond.

IMO as ive already said, this poster came on the forum tonight to make it look as though any new poster with anything good to say will get leapt upon. Mission accomplished - by winding everyone up first and THEN talking about your good experience with Shwmae.

I suggest that people stop feeding the troll :)



Finally, Lewbelle, if you stick around, you will see that this is actually a very friendly and inclusive forum. Granted, kicking things off with insulting existing posters probably isn't the most diplomatic way to start, but if you look around you'll see that disagreements rarely get carried from thread to thread.
For example, I've disagreed with things cptrayes has said in the past, we may have even had crossed words over another subject (I forget!) but you click into the next thread, see their name with some helpful advice, and start afresh :)
So I look forward to seeing you around the forum, if you can be nice :)
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Here we go again with childish comments, I am now a troll, I find that being spoken about like that extremely offensive. I have an opinion and you don't like it/ agree with it, that is not my problem.
 
Venevidivici said:
Unfortunately,due to the extremely tiny number of genuine happy shwmae customers who've seen fit to post on this thread (err...single numbers and i think that's counting the fake ones..?) despite the best part of 200,000 views and 2000 posts,it might seem that the majority view is a 'mob',as there's few positive opinions to counterbalance it,plus,the 'mob' have been subjected to ridiculous,immature,pathetic and fabricated posts by the owner of the company herself and by her stooges (outed by themselves/their own ridiculousness and banned by the powers that be,not the 'mob'),so have every right to be dubious about the extremely rare one to swim against the tide.

If you are genuine,apologies if you've felt wronged and trust we'll see you posting elsewhere and in the future,as that is generally the norm.
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Apology accepted.
 
cptrayes said:
I disagree.

I think that their continuing to delete even mild posts on Facebook and blocking the posters says that the company have not mended their ways and that it is still not safe to order from them.

In their own interests, they need to stop doing that, and for the fact that they have stopped doing that to be openly recorded on this thread. Then they can start to rebuild their reputation.
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We will have to agree to disagree on this one.

But I think it has been recorded numerous times on this thread that only the positive posts are retained on their facebook page/website

If this thread gets pulled then there will be no record will there?
 
Molliesmummy said:
I was told about the forum today by a friend. I am shocked at the volume of comments. I don't agree entirely with most of the comments on this thread, I feel maybe there is something going on behind the scenes with horse and hound.

My honest opinion of the company from my experiences are that they have always been above parr. Firstly I ordered just a hood after hearing the reviews, when it arrived in four days I bought a rug to match. The quality of the rug and hood are both above expectation. I won't quote for friends but I do have a few friends who told me to ignore the reviews after them also being happy.

I would like to post regular on the forum now I know about it. Please don't jump on me but I do like shwmae and will continue to buy from them.
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Welcome to the forum :)

Glad you've had a good experience with the company and haven't lost any money like some others have :)

There's unlikely to be any conspiracy at H&H, because as I understand it the forum is moderated by a third party who look after a few forums.
 
mary christmas said:
Lewbelle said:
Actually im not going to try again to explain your comments towards myself and other posters, you know exactly what youre doing and im not buying into you or your posts any more cheerio :-) * waves* hope the banters not to exessive for you
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So once again I am doing something you do not agree with, well I will say it again, I have an opinion and am entitled to it. I also have nothing to gain from being happy with a product and saying so.
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SnowOnSnow said:
I give up.
People on this thread have been kind to you (I know I've tried!) despite your provoking posts.
But I think now, that you are determined to carry on stirring.
What a shame.

(Ps *whispers* if you deliberately set out to provoke or insult people...don't be too surprised when you succeed)
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I am not stirring, I am entitled to reply to comments - an open forum.
 
Molliesmummy said:
I was told about the forum today by a friend. I am shocked at the volume of comments. I don't agree entirely with most of the comments on this thread, I feel maybe there is something going on behind the scenes with horse and hound.

My honest opinion of the company from my experiences are that they have always been above parr. Firstly I ordered just a hood after hearing the reviews, when it arrived in four days I bought a rug to match. The quality of the rug and hood are both above expectation. I won't quote for friends but I do have a few friends who told me to ignore the reviews after them also being happy.

I would like to post regular on the forum now I know about it. Please don't jump on me but I do like shwmae and will continue to buy from them.
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Its good you had a positive experience, though I doubt there is something going on behind the scenes with Horse and Hound.

Although you don't agree with most of the comments on this thread, which is fine, do you accept that there are serious customer service problems with the company= or do you think that all the criticisms are untrue ?
 
Lewbelle said:
Here we go again with childish comments, I am now a troll, I find that being spoken about like that extremely offensive. I have an opinion and you don't like it/ agree with it, that is not my problem.
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I see you handily ignored 99% of my post there...:rolleyes3:
Because of this kind of behaviour, yes, I think you're a troll, in that you are deliberately trying to wind people up.
Even when people take the time to write out a kind post to you, as I have a couple of times now, your replies are still provoking and inflammatory. For this reason, I don't think you're interested in joining in with the forum community like others, I think you just want to wind people up.

When people respond kindly to you, you either ignore it or just type an argumentative response. Of course - you are obviously entitled to do this.

But, as I've said before, it won't endear you to those you are provoking.
 
Molliesmummy said:
I was told about the forum today by a friend. I am shocked at the volume of comments. I don't agree entirely with most of the comments on this thread, I feel maybe there is something going on behind the scenes with horse and hound.

My honest opinion of the company from my experiences are that they have always been above parr. Firstly I ordered just a hood after hearing the reviews, when it arrived in four days I bought a rug to match. The quality of the rug and hood are both above expectation. I won't quote for friends but I do have a few friends who told me to ignore the reviews after them also being happy.

I would like to post regular on the forum now I know about it. Please don't jump on me but I do like shwmae and will continue to buy from them.
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I am very pleased to hear from a second happy customer.


I do wonder what motive you think Horse and Hound could have for damaging this company and whether you don't think that they would not just have the pants sued off them if they did??
 
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SnowOnSnow said:
Welcome to the forum :)

Glad you've had a good experience with the company and haven't lost any money like some others have :)

There's unlikely to be any conspiracy at H&H, because as I understand it the forum is moderated by a third party who look after a few forums.
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Thank you :)

I have always received a very pleasant transaction and can't recommend them enough, i just felt I should share my experience although a bit apprehensive to do so due to the sheer amount of people getting jumped on. Thankfully I wasn't so thank you

I hope my experience on the forum is a good one
 
Molliesmummy said:
I was told about the forum today by a friend. I am shocked at the volume of comments. I don't agree entirely with most of the comments on this thread, I feel maybe there is something going on behind the scenes with horse and hound.

My honest opinion of the company from my experiences are that they have always been above parr. Firstly I ordered just a hood after hearing the reviews, when it arrived in four days I bought a rug to match. The quality of the rug and hood are both above expectation. I won't quote for friends but I do have a few friends who told me to ignore the reviews after them also being happy.

I would like to post regular on the forum now I know about it. Please don't jump on me but I do like shwmae and will continue to buy from them.
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Thank you for your positive input.
 
cptrayes said:
You can't have formed an impression Lewbelle, because you are as far as I am aware the only 100% satisfied customer who has posted on this thread believably.

Which makes it all the more puzzling why you chose to criticize posters rather than to share your experience.

And unfortunately, by that and your subsequent posts you have seriously damaged any good that sharing your good experience could possibly have done the company.
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Why? Because I don't like childish comments?
 
MerrySherryRider said:
Its good you had a positive experience, though I doubt there is something going on behind the scenes with Horse and Hound.

Although you don't agree with most of the comments on this thread, which is fine, do you accept that there are serious customer service problems with the company= or do you think that all the criticisms are untrue ?
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Hi, I am just here to post me experience and don't wish to comment on anything else.
 
Molliesmummy said:
I was told about the forum today by a friend. I am shocked at the volume of comments. I don't agree entirely with most of the comments on this thread, I feel maybe there is something going on behind the scenes with horse and hound.

My honest opinion of the company from my experiences are that they have always been above parr. Firstly I ordered just a hood after hearing the reviews, when it arrived in four days I bought a rug to match. The quality of the rug and hood are both above expectation. I won't quote for friends but I do have a few friends who told me to ignore the reviews after them also being happy.

I would like to post regular on the forum now I know about it. Please don't jump on me but I do like shwmae and will continue to buy from them.
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Hello and welcome.

If you have the time to spare and read this and other related threads you will find that many have offered support and good advice to Shwmae, after all this thread wouldn't even exist if people hadn't placed orders. That advice, mediation was not taken up and many responses were less than professional, that is unfortunate.

Glad to hear your experiences were positive but I am sure you can appreciate how it must feel for those who have had such problems with that company that they have had to resort to legal routes of redress.

I hope you stick around on HHO it is a great place and one thing HHO'ers do is offer each other support when its needed, as some need it now.
 
molliesmummy glad to hear you have had a good experience, I have a FB friend who has also only had good service from them, do spend a bit of time around the rest of forum, it's a pretty nice place really :)
 
Venevidivici said:
'He hit me,so I hit him back' is most definitely,completely,not bullying btw. It is retaliation. Simples.:)
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Is the comment she made not childish ? Im surprised that someone who claims to just want to just stick to the facts comes back with a childish comment, and on such a serious thread, its certainly not banter, i think its a bit of a double standard personally
 
Hmm, talking to Lewbelle who doesn't like my childish sense of humour and likes her own opinion. By the way Lewbelle I have a genuine grievance with Shwmae and it looks like its on course for Small Claims as they are failing yet again to respond. In the mean time I do not see anything wrong with light hearted banter.

Also the FB snippets are good to know as they disappear before I get round to seeing them!

p.s am most upset I wanted post 2000
 
Renvers said:
Hello and welcome.

If you have the time to spare and read this and other related threads you will find that many have offered support and good advice to Shwmae, after all this thread wouldn't even exist if people hadn't placed orders.

Glad to hear your experiences were positive but I am sure you can appreciate how it must feel for those who have had such problems with that company that they have had to resort to legal routes of redress.

I hope you stick around on HHO it is a great place and one thing HHO'ers do is offer each other support when its needed, as some need it now.
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Very well put. HHO is a lovely community and people support each other in ways you cant imagine especially as most of us don't know each other. We all there in everyone's hour of need and if you look through other threads you will see the kindness of these people x
 
Molliesmummy said:
Thank you :)

I have always received a very pleasant transaction and can't recommend them enough, i just felt I should share my experience although a bit apprehensive to do so due to the sheer amount of people getting jumped on. Thankfully I wasn't so thank you

I hope my experience on the forum is a good one
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Doesn't the number of bad reviews and disappearing posts on their FB page from customers chasing their orders, worry you when you recommend them ?

Or do you think these people on the FB page are making it up ?
 
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